JOSE PAULO PINTO
21 Salisbury St.
Home: 01244 815396
Versatile, hands on customer services and sales professional with transferable skills honed on the
retail, entertainment and transportation sectors. Co-ordinates articulately with clients and colleagues
at all levels, supporting daily processes with emphasis on quality service provision. A self-starter who
possesses solid leadership abilities and leads by example adopting a “can do” approach to projects
CORE COMPETENCIES and ACHIEVEMENTS
Passionate about the provision of outstanding customer service standards. Experienced with
communicating at all enterprise levels and with people from all walks of life, and readily
embraced extra or ad hoc responsibilities in roles.
Displayed a broad range of supervisory and organisational attributes when running two
companies. Effectively motivated and co-ordinated people, expediently dealt with customer
needs, issues and enquiries.
Leveraged determination and natural sales ability to achieve success and showed a flexible
mind-set to embrace new business segments and technologies. A natural sales person who built
a rapport with clients to encourage repeat business opportunities.
Employed an open honest style of leadership at Discoz Direct when managing a large
workforce. Provided musical entertainment to events and co-ordinated DJs who performed
throughout North West England.
Highly proficient with day-to-day business operations at Discoz Direct such as equipment
research and development, quality control, Health & Safety compliance, maintenance, stock
control, purchasing, recruitment, training and disciplinary actions.
Employed excellent communication abilities with general public face-to-face, via e-mail and
telephone. Trained school leavers for a career in Audio Visual (2010) in a voluntary capacity to
help the local community.
12/2013 – Present.
Logistics Transport Planner (Days) GREAT BEAR LOGISTICS.
Maximising loads and profitability on all movements, including routing vehicles and dealing
with all drivers.
Taking calls from RDC’s and Depots dealing with their requirements and then to action
solutions to facilitate their needs efficiently.
PC literate with Word, Excel, PowerPoint, Outlook, Tachomaster, Falcon Vehicle tracking
systems, Road Runner Planning Software.
Communication to all Customers and all levels of Management via emails or telephone
advising of any issues and solutions being put into place.
Work under pressure with a professional manner in a time critical environment.
Deal with Drivers Time Sheets checking that all critical information is present such as millage,
fuel, defects and hours worked.
Carry out pre driving checks such as CPC Cards, Driving Licence and Digi Cards are up to
date and also checking for infringements that may be present.
Working alongside with Fleet Management to assure that all Units are serviced and maintained
as well as planning MOT and repair schedules.
The ability to work with agency drivers making sure they are aware of onsite rules at all our
RDC venues that they are correctly equipped and qualified to use Great Bear Units.
Deal with break down and accident procedures.
Prepare detailed log of information (Planners Daily Report) of in progress Jobs or issues that
is essential for following shift.
Inserting new Jobs that come in from factories and Depots onto Road Runner. Working
on a 4 days on 4 Days off Rota system.
05/2013 – 12/2013.
TRANSPORT ADMINISTRATOR (Nights) GREAT BEAR LOGISTICS
Assisting the Transport planner, inputting work loads into Road Runner, taking call enquires from
drivers, shunters and RDC’s.
Updating Daily Load Planner, Completing RDC Shop deliveries with times and dates, Updating UTMS
Pickup and Delivery Slots, accepting loads and investigating Road runner errors.
Collecting Road Runner data, collecting Trailer status from Warrington, Cannock and Port sunlight
and transferring all collected data into KPI’s to be sent out via email. General Office administration
Cover Transport Planner as and when required.
09/2012 – 05/2013
FLEET ADMINISTRATOR KUEHNE+NAGEL
Assisting fleet management to provide all customers and suppliers with a high level service.
Using SAP based software, spread sheets, KPI reports and use of Citrix Dashboard reports.
Handling large volume of call enquiries as well as fleet calls managing and prioritizing them.
Fleet Work Time Directive – work force daily start/finish times and mileage.
Daily MB51 Report – Cross checking Stock into warehouse ready for despatch.
Courier Logs – booking couriers requests and collects from depots – costs charges and completion.
Creating Delivery notes and manifests for drivers and pick sheets for warehouse assemblers.
D-Log – Debriefing all drivers at the end of their assignments, logging failed deliveries, short falls, over on loads,
breakages, access issues, customers unavailable and customer refusals.
Customer Service - Investigating customer and supplier queries and complaints via telephone and email, logging
all issues into customer care logs.
General Office administration tasks, - filing, email reports, end of day reports, hand over reports. 08/2012
WAREHOUSE OPRATIVE / ASSEMBLY HEADSRECRUITMENT
As part of a team assisted in assembling orders for despatch,
Labelling and quality control duties, General warehouse
2011 - 04/2012 SALES / CUSTOMER CARE CANDELISA PEOPLE
Oversaw all aspects of sales.
Assisted in recruiting potential candidates to suit company’s customers. Dealt
with general customer enquiries and requests.
Assisted in Candidates inductions and training.
2002 – 12/2011 Business Owner / Manager Discoz Direct, Wakefield
Launched then managed business, employed 25 people and supplied a service to many thousands of
clients to a high standard. Planned and scheduled bookings with businesses that included hotels and
public houses to secure regular events.
Adeptly set and managed budget of £100K pa and dealt with an average of 250 clients monthly
resulting on average (800 events each year).
Impressively grew turnover from £10K with no employees in 2002 to £120K with 20 people in less
than ten years.
Liaised with individuals for one-off functions through cold calling and word of mouth sales. Offered
incentives for regular clients to grow sales, decreased costs through efficiencies and grew profit by
20% over five years.
Accurately maintained all company accounts, promoted Health & Safety and organised up to 14
events per night.
1999 – 2002 Business Manager Burnley Domestic Appliances
Oversaw all aspects of sales and customer service for an enterprise providing white goods in a
Managed shop and employees, creating a friendly and comfortable shopping environment for clients.
Fully accountable for all company policies and procedures, accounts, office management and delivery
Recruited and trained staff, completed stock control activities, ordered, and purchased new
Carried out other duties such as home deliveries and installing appliances in properties.
1996 – 1999 Bus Driver Preston Bus Ltd
Worked for the public bus service across specific routes to timetables, picked up/dropped off fare
paying passengers. Responsible for every passenger, required to provide good customer service
while adhering to company and national legislation.
1991 – 1996 Despatch & Goods in Support Manager CRS, North Wales Despatch
Supervised all shipments for deliveries to a network of stores across the North West. Responsible
for all order checkers and the entire bay loading staff.
Supervised all incoming stock into the warehouse, responsible for all stock control and all forklift
BUSINESS SKILLS and TRAINING
HR tasks: Recruitment; trained and mentored; tracked quality of all deliverables
IT skills: MS Office including Word, Excel, PowerPoint; SAP, Road Runner, UTMS, Internet and
Finance: Controlled budgets; monitored expenditure; purchasing; accounts
CPD: Qualified First Aider; Health & Safety (1992 – 1996)
Training: Fork lift truck driving certificate – in-house; First Aid course (1991 – 1996) Education:
Six GCE ‘O’ Level passes – Sir Richard Gwyn High School, North Wales
Personal: Has dual British / Portuguese nationality
Driving: Full licence including PSV and up to 7.5 tonnes
Interests: Gym to maintain fitness; swimming; movies; playing and writing music
References: References available upon request