1. PAUL ISAIAH BRIZUELA CAASI
38 Abao St. La loma
Quezon City, Philippines
Mobile No. 09178688797
Email Address: Isaac_23_luap@yahoo.com
EDUCATION
Bachelor of Science in Computer Engineering, Polytechnic University of the Philippines
CERTIFICATIONS
ITIL v3 Foundation – IT Service Management Certified
PROFESSIONAL EXPERIENCE
ITO Consultant III
Hewlett-Packard Enterprise
(Nov. 2014 - present)
- Contributes to the technical response on client requests and corresponding
quotations.
- Processes customer requests following request processes and according to
the SLA.
- Is responsible for jobstream infrastructure availability and security according
to the given SLA and policies.
- Administrates and optimizes jobstream architecture resources (tuning)
- Guarantees TNG infrastructure availability and security in accordance to the
SLA.
- Solves incidents and handles client requests according to the Incident
Management Process (IMP) and Request Management Process (RMP).
- Solves level 2 and level 3 incidents and achieves expertise tasks in TNG
(JMO).
- Implement new application / jobstream request using UNIX
- Create procedure to level 1 or 2 to improve resolution rate
- Ensures that Customer Service Level Reports are available & accurate.
- Ensures that Customer Capacity Reports are available, automated, and
accurate.

2. - Ensure the relevant level of monitoring (fault, security, performance) and
reporting is in place.
PROFESSIONAL EXPERIENCE
ITO Consultant II
Hewlett-Packard Enterprise
(Sept. 2011 - present)
- Identify, analyze problems and suggest improvements identified in their own
area of responsibility and implementing those with a recognized business
benefit
- Perform incident management escalation of batch failure according to pre-
defined procedures
- Escalate application issues and resolve immediately, if possible
- Batch production implementation
- Terminate/cancel jobs per requests or pre-defined procedures
- Identify end-user performance problems through daily monitoring
- Monitor performance adjustments for their effectiveness
- Define startup/shutdown schedule procedures
- Enter Service Requests (SR) into appropriate Tracking system
- Being responsive to clients whilst following the principles and procedures of
the quality management system

3. PROFESSIONAL EXPERIENCE
IT Associate – Batch Operations
Manulife Business Processing Services
(Oct. 2010- Aug. 2011)
- Monitor batch schedules for Investment Systems Control-M job streams,
Windows scheduled tasks and proprietary scheduling systems on packaged
software products
- Respond to batch exceptions and follow Level 1 diagnosis/resolution
instructions
- Escalate unresolved batch issues to Level 2 support in a timely fashion
- Perform resolution/recovery steps based on documentation or as directed by
Level 2 support
- Contact 3rd party service providers or external application support as
required to resolve input file issues
- Update/open Incident Tickets for all monitoring alerts and processing
errors/failures and follow procedures to close or assign to appropriate support
team
- Perform tasks on steady state application checklists
- Execute adhoc batch as requested by systems support using UNIX
- Apply temporary schedule adjustments as requested by systems support
- Provide daily status reporting and weekly issue reporting

4. PROFESSIONAL EXPERIENCE
Junior System Operator
SMART Communications Inc.
(May 2009 – Sept. 2010)
- Performs standard back-up procedures and data housekeeping
- Does basic troubleshooting steps and handling of escalations relative to
defined thresholds
- Monitors SMART Prepaid System on a daily basis
- Responsible for back-up/restoration, report generation. and process
execution
- Coordinates with content providers
- Uses UNIX language for monitoring purposes
- Uses Netveritas application for monitoring, restoring and backup purpose
- Also maintain servers by executing scripts and doing maintenance
(adhoc/script) activities
CHARACTER REFERENCES
Available upon request.