Resume and cover letter.

1. PATRICIA M. DIAZ
Home Phone: 708-415-8882
Email: diaz_5644@comcast.net
https://www.linkedin.com/in/patti-m-diaz-09b6993
Director of Human Resources
Dear Director:
Attached please find my resume in response to the position, which your company is currently
interviewing for. Through my lengthy career with Hinshaw & Culbertson, LLP, I have come to
appreciate the growth and opportunities to be found in a business career with strong association to
finance and collections.
My expertise in the finance and collections area is demonstrated through my ability to quickly establish
systems and operational programs that ensure positive revenue generation. Additionally, my ability to
build and establish relationships with my clients and accounts has had a very positive effect on my
ability to increase the annual income of the firm.
Please take this opportunity to review my resume and consider my abilities and past successes when
deciding upon the proper candidate to fill the position you have open.
I look forward to hearing from you so that we may discuss the ways in which I can enhance your
business and increase the profitability of your organization.
Sincerely,
Patricia M. Diaz
/Enclosure

2. PATRICIA M. DIAZ
Home Phone: 708-415-8882
Email: diaz_5644@comcast.net
https://www.linkedin.com/in/patti-m-diaz-09b6993
https://www.linkedin.com/in/patti-m-diaz-09b6993
CAREER OBJECTIVE:
To secure a results-oriented Accounts Receivable Supervisory Position requiring exceptional leadership
skills, motivation skills, client contact, accounting/financial background, as well as collection skills.
EDUCATION:
DePaul University: Graduate December 2016, Bachelor’s Degree, Business Management, GPA - 3.71
PROFESSIONAL EXPERIENCE:
FieldAware: (Chicago, Illinois) March 2016 – Present
Collection Manager
 Work closely with Senior Director of Finance, Sales, Account Management, Customer Success and
other levels of staff members.
 Communication with current and former customers.
 Maintain company’s cash collections targets and related collections key performance indicators.
 Preserve existing customer base by addressing customers ‘concerns quickly and collaborating across
the organization to communicate and resolve disputes.
 Prevent poor quality accounts receivable aging balances with exceptional operational and
organizational best practices related to a collections organization.
 Establish rapport with customers, while being adaptive, assertive, dependable and persistent in order
to successfully collect amounts due and negotiate payment arrangements on delinquent accounts
 Respond to customer correspondence, including invoicing disputes, providing management status.
 Save accounts when customers are looking to cancel service by collaborating with Customer Success
department to solve customer problems, following up to ensure satisfaction.
 Maintain accurate customer collections data and notes in NetSuite.
 Create strategies for most the efficient and effective cash collections to achieve quarterly cash goals
 Analyze delinquent accounts and prepare reports on progress.
 Maintain bad debt records and work with legal counsel and outside collection agency with
problematic accounts.
 Negotiate payment plans with delinquent customers.
 Prevent excessive aging of accounts and maintain a dunning and suspension notice process.

3. Hinshaw & Culbertson, LLP (Chicago, Illinois) May 2005 August 2015.
Accounts Receivable Supervisor
 Supervise, train, and motivate five to six employees relative to collections and A/R reports.
 Supported an average of fifty to seventy-five attorneys within the various twenty-three offices.
 Weekly update meetings with Capital Partners relative to collections and successful billing
practices.
 Monthly meetings with Capital Partner secretaries to coordinate collections and adapt to clients’
policies and procedures.
 Review and implement client guidelines to insure correct invoicing and accurate collection
procedures.
 Advise attorneys on rejections and robot problems to insure accurate time entries and successful
collections.
 Monthly mentoring meetings with management and executive team to assist in report regulation.
 Involved with system conversion from AS400 to CMS, along with current update of 7.5.
 Testing documentation for framing.
 Implement accounting notes to be transferred to Accounting Receivable reports.
 Responsible for handling multiple offices by coordinating with attorneys and office managers.
 Establish relationship with clientele, all levels of attorneys, executive assistances, managers, and
staff-members.
 Support e-invoicing, deduction documentation, and appeal process within timely manner with
various websites.
 Counselor to students from Cristo Rey High School corporate work study program.
 Mentor and train student intern to assist in E-Invoicing reports and E-Invoicing database entries.
Accounts Receivable Coordinator May 2001 –May 2005.
 Resolve residuals from clients and third party auditors.
 Maintain client database and contact information relative to invoicing and supervise billing team
on accurate invoicing.
 Prepare audit letter (TPA) responses and audit reports for client contacts.
 Prepare monthly A/R spreadsheets and communicate by email and phone with clients relative to
their outstanding invoices.
MarchFirst, (Chicago, Illinois) Jan 1998 – May 2001
Accounts Receivable Representative
 Contact clients via phone or email concerning past due amounts and payment discrepancies.
 Prepare financial reports to meet with Account Executives to review their outstanding accounts.
 Prepare monthly statements.

4. Seyfarth Shaw LLP, (Chicago, Illinois) 1997 – 1998
Accounts Receivable Administrator
Triangle Dies, Inc., (Bellwood, Illinois) 1994 - 1996
Accounts Receivable Coordinator
S & S Automotives, (Elmhurst, Illinois) 1993 – 1994
Accounts Receivable Administrator
SKILLS:
NetSuite; CMS 7.5; EIS; Microsoft Excel; Word; Outlook; Lotus Notes; SAP; Elite; IManage; Adobe
Professional; Power Point; Prezi, Fenalty.
VOLUNTEER:
Mentor: Cristo Rey High School Work Program
Network Advisor: INJANCRC- I’m Just Not A Name Children’s Resource Center (Non-Profit Org)