1. To Whom itmay concern;
My name isGianninaIbanezandI wasa Technical SupportSupervisorat Apptix forover8 yearsduring
that time I hadthe opportunitytoworkwithPatriciaFajardo Iam pleasedtorecommend herasa
Technical supportprofessional. Withinaveryshortperiodof time,she wasthe leaderof the support
staff as it relatestoworkoutputwithan extraordinaryabilitytomultitask. Patriciawasable tohandle
any taskand followcustomizedprocessesandproceduresforeachof ourclients,she wasalwaysupto
date on any changesto policiesandshe hadexcellentrapportwithApptix internal departmentsand
withall clientsaswell.
Additionally,she providedtopnotchsupportwhichresultedinhighcustomersatisfactionand quality
assurance scores.It isevidentthatPatriciaiswell suitedinaTechnical Support role andshe is an innate
leader. She wasalsoa resource fornewhiresandshe sharedher knowledgetomaintain the focuson
our goalsas a company. She was the go to personduringthe weekendshiftsandshe embodiedthe
managementrole withnoproblems. She excelledinthispositioninanexemplarymannergarnering
respectfromsupervisorsand peersalike.Iwouldnothesitate torecommendPatriciaFajardo forany
positionforwhichshe wasqualifiedandwouldhope tocrosspathswithheragain inthe future.I would
have no issuesmakingPatriciaapart of my teamas any projects thatwere assignedtoherwere
completedinatimelyandaccurate manner.
Feel free tocontact me withanyquestionsorif youneedanyclarification.
Regards,
GianninaIbanez
ImplementationsEngineer
Kloudacity,Inc
Tel 9548651835