1. The client planned to open an office in Suzhou, China quickly,
and with primarily newly hired people and several existing
employees living in other cities in China and the United States.
All 52 employees and families would require household goods
moving services.
THE CHALLENGE
29 Calendar days prior to the move, the client had its workforce hired, and notified Graebel Move
Management about the group move.
THE SOLUTION
The in-region Move Management APAC team in the Singapore business center developed a strategy
immediately. One project leader (Move Management international operations manager) and three
household goods coordinators were dedicated to manage the project. From its vetted network
supply chain of movers, air and ocean partners, the team sourced the finest local movers from each
market. Although preferred contracted rates were in place, the Move Management team took the
extra step to negotiate lower group move volume pricing with its suppliers with the additional
savings directly passed through to the client. Ultimately, four moving agencies were selected to
support the group move. Extensive planning, collaboration and frequent daily communications
took place between Move Management and each of the selected suppliers to ensure on-time
performance and service excellence.
Personalized pre-move consultations were conducted with the client’s employees by the Move
Management project leader, and in tandem with the selected relocation service provider’s
representative. Expectations were set with each employee and moving dates were finalized.
INTRA-CHINA &
INTERNATIONAL
GROUP MOVE
FORTUNE 500
CLIENT’S EMPLOYEES
SUCCESSFULLY
RELOCATED TO OPEN
OFFICE QUICKLY
THE CUSTOMER
Fortune 500, multinational technology
company headquartered on the
West Coast of the U.S. with nearly
130,000 employees worldwide.
GROUP MOVE SCOPE
To manage 52 families’ household goods
moving services for an intra-China and
international group move to Suzhou, China in
less than a month.
GROUP MOVE GOALS
To complete the group move in two phases
within a limited period after relocation was
announced. To administer competitively-
priced services with best-in-market suppliers.
WHY MOVE MANAGEMENT
Graebel launched Move Management, the
relocation industry’s first organization to
administer unbiased moving services with a
global supplier network in 1997. Household
goods veterans administer services
compliant to policies, tariffs and clients’
goals. Real-time reports measure results for
total transparency.
Move Management delivered efficient,
high-quality, mobility services and was a
proven partner with flexibility and quality
controls for this client.
Aerial view of Suzhou, China
SOLUTION and RESULTS continued on reverse >
