1. PATRICIA ECKART-McGOVERN
1418 Macopin Rd
West Milford, NJ 07480
201.310.9617
pateckart@gmail.com
COMMUNICATIONS SPECIALIST
Documentation - Training
Program Planning and Design
Staff Relations – Problem Solving
CAPABILITIES SUMMARY
Excellent at analyzing the complex and describing its steps for assimilation by interviewing subject matter
experts, organizing and writing clear, detailed, documentation in understandable language. Learns new
software packages quickly and then becomes the local resource person to train and enhance user
knowledge. Works with team while learning and documenting to improve product. Solves internal and customer
problems alike through cooperation with employees and customer personnel. Detail oriented. Publishes
on a timely basis. Able to develop and deliver “soup to nuts” training programs, including seminars, video
training scripts, and on-site training with pre-determined goals. Experienced in many documenting tools
and forms of presentation. Works well independently or in a group. Ability to adapt to change; and an
ability to juggle multiple projects simultaneously.
KEY ACCOMPLISHMENTS
 Responsible for 90+ user-facing documents containing over 4 million words for all financial and
workflow product modules including UI guides, online help, technical guides, specialized “How To”
documents and marketing pieces updated for each release. In online help, or .pdf document formats,
they provide users with easily accessible information.
 Created Web page menus for G2 “How To” documentation, which expands at-hand documentation
beyond online help
 Tested products for user friendliness, consistency across modules, functionality and design to
improve the customer experience and our products. Computron software runs on Unix or Windows,
32 and 64-bit servers, data is stored in vision files or on SQL or Oracle databases and the UI is
character cell, VB desktop, WEBdesk Java, WEBdesk XML or ,NET.
 Gathered and analyzed business needs for a 50+ member service department, wrote proposals
requesting estimates for computer system development, got management approval and then worked
with the systems people from definition through implementation, acceptance testing and
documentation for 7 large mainframe database systems.
 Designed specific training programs for customers, User Conferences and internal staff on financial,
TV ratings, records compliance management, succession planning and Trust department software
packages
 Developed instructor-led training manuals, instructor's guides and seminar materials to enhance
product understanding for customers, developers, customer support, and QA.
 Edited and formatted proposal documentation to improve our chances of getting the deal
 Edited contributions from personnel outside the Documentation department to follow formatting and
voice rules established for the company
CAREER HISTORY
The CSI Companies Consultant June 2016
Computron Software, LLC. Documentation / Training Manager 1994-2016
Patricia S. Eckart Consultant, Documentation Writer 1993-1994
Disney/ABC, Inc. Assoc. Director 1978-1993
Nielsen Co. Media Researcher 1976-1978
EDUCATION
Certificate in System Analysis, Continuing Education Studies – The New School
BS, Education – New York University

2. Patricia Eckart-McGovern 201.310.9617
LANGUAGES AND PACKAGES
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe RoboHelp, Adobe Acrobat, Snag-It, Paint
Shop Pro, Paint, RightNow, Tera Term Adobe FrameMaker, Visio, WebEx Editor, Wang Word Processor,
WordPerfect, R & R Report Writer, Visicalc, Multimate, FoxPro, Microsoft Access, Focus, Norton
Commander, Dbase III Plus, Omniguard, ACF2, CICS, PL1, APL, Basic, Cobol, Relay Gold, Carbon
Copy, Kermit, Crosstalk, Fortran, Integranted Database Management System (IDMS), EMC2, XMLPad
PROPRIETARY SOFTWARE
Computron Software’s Accounts Payable*, Accounts Receivable*, Credit Management Portal, Direct
Invoicing*, Electronic Office, Expense Cycle Management, Fixed Assets, General Ledger, Inventory,
Journal Cycle Management*, Procurement Portal, Purchasing*, Time Billing, Universal Utilities, VAT*,
Workflow, Workflow-Enabled AP Payments Approval, Workflow-Enabled AP Vendor Remit Maintenance,
Workflow-Enabled AR Disbursement Approval, Workflow-Enabled DI Invoice Approval Computron’s G2
Queries* and Management functions*
ABC’s Station Clearance System, Commercial Insertion Schedule, Ficon, Automated Monitoring of
Lineups Program Schedule (AMOL)*, Nielsen Television Index APL systems (there were 6 of them), Fast
Evening Persons APL Rating System *, Integrated Television Rating System*, Integrated Television
Rating System 2*, Nielsen Station Index/Arbitron Affiliate System*, Promotion System*, National
Audience Demographic (NAD) System*, Home By Home, Lending National Advertisers (LNA)*
A. C. Nielsen’s Dailies Plus, National Audience Demographic System, Preval, Postval, Client Cume
System, Nielsen Station Index Micronode, Program Conflict Access System, CORE System*
Succession Plus, Incentive Compensation Plan, Statistical Research Institute SNAP System and Cume
Source and Disposition, Tellmark Monitoring System, American Survey Institute, Bruskin, Chilton, J.P.
Morgan Automated Cage System, J.P. Morgan Personal Trust Information System, J. P. Morgan Custody
Accounting Audit System, J.P. Morgan Demand Deposit Account System, Trust Company Participants
Terminal System
* Assisted in Development