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EFFECTIVE_COMMUNICATION (1).pptx
- 4. com·mu·ni·ca·tion: a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
- 6. Why? Effective communication helps us better understand a person or situation and enables us to resolve differences and build trust and respect.
- 8. Why Effective Communication? 1) The ability to effectively communicate with others is one of the most important tools for professional and personal success. 2) Effective communication can help you influence others. 3) Your capacity to communicate is often seen as an indicator of your ability and intelligence.
- 10. 80% of workplace issues are communication related.
- 11. Elements of Personal Communication 7% 55% 38% Dr. Albert Mehrabian Words/Verbal Body Language Tone
- 12. If words disagree with the tone of voice and nonverbal behavior, people tend to believe the tonality and nonverbal behavior. Dr. Albert Mehrabian
- 14. Listening
- 15. Active Listening • More than just hearing someone speak. • You fully concentrate on what is being said. • You listen with all your senses and give your full attention to the person speaking.
- 17. Are you an active listener?
- 22. Improve how you read nonverbals! 1. People watching 2. Be aware of individual differences 3. Look at nonverbal signals as a whole
- 25. Managing Stress
- 26. Managing Stress 1) When is stress in the workplace good? 2) When not good? 3) How do you deal with stress? 4) How does stress affect your communication?
- 27. Tips to Manage Stress in the Moment 1. Recognize when you’re stressed 2. Identify your stress response 3. Bring your senses to the rescue 4. Find sensory inspiration 5. Make quick stress relief a habit 6. Practice wherever you are
- 29. Stress Tolerance • Exercise • Do more of the “good things” • Relax • Respond to today
- 33. Why? • Understand and empathize with what is troubling others. • Understand yourself – what is really troubling you and what do you really want? • Helps you at times when you have to deliver bad news.
- 34. Social Distancing Remember! Social distancing is a key strategy to prevent transmission, but it can come at a social and mental-health cost: it can further our sense of isolation from one another and make us forget that we're in this together. Keep in touch!
- 35. Keep Spirits Up! During COVID-19 • The more effort you put into communicating with colleagues, the better chance you have of avoiding feelings of isolation, which can lead to depression. • Keep up as much face-to-face interaction online as possible through video calls and regular manager check-ins.
- 36. Develop Your Emotional Awareness Emotional Awareness can be learned and developed. Once strongly developed, you’ll know what you’re feeling without having to think about it and you’ll be able to use those emotional cues to more accurately read others.
- 45. Behavioral Communication Styles Relater Socializer Thinker Director INDIRECT DIRECT OPEN GUARDED Influencing Steady Conscientious Dominant
- 52. Resources • A leader’s guide: Communicating with teams, stakeholders, and communities during COVID-19 Ana Mendy, Mary Lass Stewart, Kate VanAkin. April 2020. • Quick Stress Relief Jeanne Segal, Melinda Smith, Lawrence Robinson. March 2020.
- 53. Resources • Behavioral Communication Style Evaluation Based on the work of Tony Alessandra • 8 Great Tricks For Reading People’s Body Language Travis Bradberry, Ph.D., TALENTSMART
Editor's Notes
- Dr. Albert Mehrabian’s 7-38-55% Rule 7% of the message is conveyed through word choices. 38% of the message is conveyed through voice tone. 55% of the message is conveyed through body language. Only 7% of your message is through words! Think about how much your tone and body language is communicating. Think about talking on the phone – main communication is through your tone. Your tone is going to make or break the conversation. Please remember that this formula is not intended to be applied across all communication. Different scenarios cause different results but it’s a good reminder on how important tone and body language is during a conversation/communication. Do you smile when you talk on the phone? What is your tone in emails?
- Effective communication combines a set of skills including attentive listening, nonverbal communication, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person you are communicating with. Remember – effective communication is a learned skill and it is more effective when it’s spontaneous. For example – a speech that is read rarely has the same impact as a speech that’s delivered spontaneously. It takes time and effort to develop these skills.
- ACTIVITY (10 Minutes): Have printout of story too Pretend that you are a bus driver. It is your job to drive the MAT Bus. One day you get on the bus and you start to count. At the first stop 5 people get on your bus. At the next stop 3 people get on and 2 people get off the bus. At the next stop 2 people get off the bus. At the next stop 3 people get on and 1 person gets off the bus. Here is the question. What color are the eyes of the bus driver? Interesting stats: When you first ask the question - Usually at this point less than 25 % of the group will know the answer. Repeat the question. According to research by the authors: 87% of the people taking the test for the first time will not be able to correctly answer the question. The second time people are given the test immediately following the first test 50% will still not be able to answer correctly. The third time people are given the test on the same day immediately following the preceding test 20% will still not be able to answer correctly.)
- Second skill in effective communication is recognizing and using nonverbal correctly – yourself and being able to read others. Developing the ability to understand and use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations and build better relationships. If you are the receiver of a negative or stressful message, what is your face and body saying? What have you witnessed from others in that situation? Eye rolling, foot tapping, heavy sighing, eyebrow raising, crossing arms, hands on hips, shaking of a finger, etc. Studies suggest that over 90% of the meaning we derive comes from nonverbal cues that one person gives to another.
- To use your senses to quickly relieve stress, you first need to identify the sensory experiences that work best for you. This can require some experimentation. As you employ different senses, note how quickly your stress levels drop. And be as precise as possible. What is the specific kind of sound or type of movement that affects you the most? For example, if you’re a music lover, listen to many different artists and types of music until you find the song that instantly lifts and relaxes you.
- How Culture Add Changes the Conversation on Hiring ELI MONTGOMERY ON JUNE 25, 2019
- Crises come in different intensities. As a “landscape scale” event,1 the coronavirus has created great uncertainty, elevated stress and anxiety, and prompted tunnel vision, in which people focus only on the present rather than toward the future. During such a crisis, when information is unavailable or inconsistent, and when people feel unsure about what they know (or anyone knows), behavioral science points to an increased human desire for transparency, guidance, and making sense out of what has happened.
- Every crisis has a life cycle, and emotional states and needs vary with the cycle’s stages. In a recent article, our colleagues framed the COVID-19 crisis in five stages: resolve, resilience, return, reimagination, and reform. These stages span the crisis of today to the next normal that will emerge after COVID-19 has been controlled. The duration of each stage may vary based on geographic and industry context, and organizations may find themselves operating in more than one stage simultaneously (exhibit).
- Real Color – Blue, Disc Style – S for Steady, they are more relatable, amiable,
- Real Color – Blue, Disc Style – S for Steady, they are more relatable, amiable, key desire is harmony, they are loyal, reliable team players, BEST LISTENERS, problem area – have a hard time saying no, great networks of friends, don’t like competition, ALL ABOUT FEELINGS, don’t like change,
- Real Color – Green DISC – Conscientious, analytical thinker, order, accuracy, planners, most intellectual, sometimes suffer from paralysis by analysis, great planners, don’t’ like unpredictable people, not people people, prefer to work alone, high standards of quality – will do it the right way
- Real Color – Gold – organizers, like lists. Like order DISC – D for Dominant: Results – bottom line, great administrators, delegators, play to win, rarely will you see a D play a game for fun – not keeping score, no way! WEAKNESS - Weakest listeners – they don’t have time, they already know the answer. They take charge, competitive, come to an obstacle – will figure a way to get around, over, or through it, don’t like repetitiveness – like to delegate.
- Real Color – Orange DISC – I for INFLUENCING. Think quickly on their feet, optimists, impulsive. Key desire – recognition, generally speaking I’s are generally speaking, have the gift of gap. Positive thinkers, sunny disposition, Weakness – finishing things, easily bored, don’t like to do things again