1. Public & Collaborative Services: Case Study
The Real Life Superhero Project
http://www.youtube.com/watch?v=hohnzMe0cWw&feature=player_embedded#!
Description
Indeed, there is a real subculture of genuine heroes that bridge the gap between the
fantastic and the practical. Anonymous and selfless, they choose every day, to make a
difference in the world around them. Whether it be feeding the hungry, comforting the
sick, or cleaning up their neighborhoods, they save real lives in very real ways. These
are not “kooks in costumes,” as they may seem at first glance. They are, simply put, a
radical response… to a radical problem.
Citizen Role
They are our neighbors, our friends, our family members. They are artists, musicians,
athletes, and yes, politicians. A volunteer project, largely through infectious enthusiasm,
the scope and purpose expanded exponentially.
Public Role
Describe the involvement of public agencies in the service (if any).
Degrees of Involvement
-Super Heroes project requires each person to act as an individual service to the community.
There is no registration, it is purely based on personal commitment.
-Each person is required or encouraged to create their own identity/ costume.
-To represent the community and fellow super heroes
Team Topic: Janet, Q, Aly, Nelson

2. Public & Collaborative Services: Case Study
Service Diagram
Create a diagram that depicts the activities, artifacts, and actors involved in the service
and makes some distinction between the foreground elements and background supports
of the service.
Enabling Systems
The entire system is based through internal community communication. They work in
there local neighborhoods to improve safety and prevent crime. They help inspire youth
and others to do more acts of kindness and to put a collective effort in to making their
local communities better places live.
Role of Digital Environment
The digital environment is completely self controlled by the heroes themselves. They do
have a place where they share their biographies and official information but most of it is
on youtube or on the news. The media plays in huge role in spreading the word and
social networking.
Background / History
The service is a recent development. It started just over two years ago and it is now
spreading all over North America and in Europe. It started off as a fantastical idea of
grown ups being able to dress up and live out their childhood super heroes, which turned
into a real life service that helps out the neighborhoods.
Team Topic: Janet, Q, Aly, Nelson