Personal Information
Unternehmen/Arbeitsplatz
Milan Area, Italy, Lombardy Italy
Beruf
✔ Helping companies integrate social into customer service I Speaker I Blogger ✔
Branche
Technology / Software / Internet
Webseite
socialmediascrum.com
Info
For consultancy or speaking opportunities ► paolo@socialmediascrum.com
Specialties:
• Social Customer Service
• Customer Experience
• Digital PR
Paolo's insight: we are in the Social Customer Service era since online conversations have revolutionized the relationship between customers and brands. Customers want fast solutions to their issues especially thru social channels, so that brands have to set the bar higher to deliver an outstanding experience to retain and attract them.
Making customer service your differentiator is my business: is your brand equipped to face this revolution?
Other skills:
> Trainer I Blogger I Speaker
> Multilingual (english, german, spanish, ital
Tags
social customer care
social media
customer experience
social engagement
#servizioclienti
business
#socialcustomerservice
#socialcare
#customerservice
#customercare
#customerexperience
online conversations
online reputation
online
Mehr anzeigen
Präsentationen
(3)Gefällt mir
(32)2010 Customer Experience Impact Report
RightNow Technologies
•
Vor 13 Jahren
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fresh Conference 2015.
Social Fresh Conference
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22 really useful customer retention stats
Customer Thermometer
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Vor 13 Jahren
Social Media ROI: from Useful to Youtility. Measuring heart, measuring responsibility
Rachele Zinzocchi
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Vor 8 Jahren
The Future of Customer Service: From Personal, to Self, to Crowd Service
Steven Van Belleghem
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Vor 10 Jahren
Growing Moz: 8 Lessons Learned
Rand Fishkin
•
Vor 9 Jahren
Mashable Social Media Day Milano - Edizione 2015
SocialMediaDayMI
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Vor 8 Jahren
The Convergence of Social and Digital Customer Service
Our Social Times
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How social and digital customer service work together
Martin Hill-Wilson
•
Vor 9 Jahren
Winning with Authority - 15 Experts on Integrated Online Marketing
TopRank Marketing Agency
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Vor 9 Jahren
50 Facts That Will Make Businesses Rethink their Customer Service
Desk
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Vor 10 Jahren
75 Customer Service Facts, Quotes & Statistics
Help Scout
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Vor 11 Jahren
Personal Branding Process
DML Srl
•
Vor 9 Jahren
Package Yourself for the Future
Luanne Tierney
•
Vor 10 Jahren
We Are Social - Making Friends & Influencing People (2014)
We Are Social Singapore
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Vor 10 Jahren
Food&Wine Web Marketing tips
Susana Alonso
•
Vor 9 Jahren
Disrupt or Decay: 5 Natural Forces Shaping Your Brand
Gavin McMahon
•
Vor 9 Jahren
15 Essential Editing Tips Every Content Creator Needs to Know
Copyblogger.com
•
Vor 9 Jahren
BeWizard 2015 - Intervento 21 Marzo 2015
Muse Comunicazione
•
Vor 9 Jahren
How To Grow With Inbound Marketing
HubSpot
•
Vor 9 Jahren
6 Tools and Software you should use to filter the internet for content curation and social sharing!
Brian Fanzo
•
Vor 9 Jahren
The 21 Coolest Internet Of Things Gadgets
Bernard Marr
•
Vor 9 Jahren
Infografica: convertire lettori in clienti con il blog aziendale
BlogAziendali.com
•
Vor 9 Jahren
Women and the French Revolution
Tom Richey
•
Vor 9 Jahren
Jumpstart: The Guide To Growing A Startup With Inbound Marketing
HubSpot
•
Vor 9 Jahren
Social Media Engagement is Not a Strategy
Mark Schaefer
•
Vor 9 Jahren
Community Management
Emanuela Zaccone
•
Vor 11 Jahren
3enrico giubertoni-hootsuite 3
SMDayMi
•
Vor 9 Jahren
Come ti fermento l'engagement su Twitter - Socialbirra 2
Andrea Carini
•
Vor 9 Jahren
10 Ways to Build Your Vocabulary in a Foreign Language
Transparent Language, Inc.
•
Vor 9 Jahren
Personal Information
Unternehmen/Arbeitsplatz
Milan Area, Italy, Lombardy Italy
Beruf
✔ Helping companies integrate social into customer service I Speaker I Blogger ✔
Branche
Technology / Software / Internet
Webseite
socialmediascrum.com
Info
For consultancy or speaking opportunities ► paolo@socialmediascrum.com
Specialties:
• Social Customer Service
• Customer Experience
• Digital PR
Paolo's insight: we are in the Social Customer Service era since online conversations have revolutionized the relationship between customers and brands. Customers want fast solutions to their issues especially thru social channels, so that brands have to set the bar higher to deliver an outstanding experience to retain and attract them.
Making customer service your differentiator is my business: is your brand equipped to face this revolution?
Other skills:
> Trainer I Blogger I Speaker
> Multilingual (english, german, spanish, ital
Tags
social customer care
social media
customer experience
social engagement
#servizioclienti
business
#socialcustomerservice
#socialcare
#customerservice
#customercare
#customerexperience
online conversations
online reputation
online
Mehr anzeigen