1. Pankaj Kumar
2-5, Railway Quarter,
Lodhi Colony,New Delhi-3
Phone No: +91- 9971388773
Objective: Seeking affiliation with a growth oriented, dynamic organization where there is ample
scope for individual as well as organizational growth and development.
• Analytical solution driving data analysis and quality professional with more than 10 years of
experience in Data analysis, Dashboard preparation, Software designing & development.
• A through professional with a proactive attitude, capable of thinking in and out of the box
generating new design solutions and ideas.
» Six Sigma Black Belt Certification Learning from AIG Noida ( Trained - project awaiting)
» Trained Six Sigma Green Belt
» Certified ISO 9001:2008 Lead Auditor
Key Responsibilities: Shared Services:
Creating and analyzing the annual increments, Salary Surveys, Bonus, Stock option
and retirement benefits.
Preparing Manpower & HR annual Budgets (Allocating Costs, Working with Finance and
Responsible for the designing of Central data pool for getting the correct and quick
Vendor Management from proposal receiving to shortlisting. Quotation Analysis and
Requirement matching on the basis of Cost and Services from National and
Responsible for the development of any application related to the Contractual
Employee from requirement gathering to Deployment of the application.
Analysis on current salary data for specific role for getting the range of the “Open
Attrition prediction module which work on the previous trend on the parameter of
Band, Position, experience and many more.
Dashboard of HR which save three man day with 100% accuracy.
Designing part of web portal with IT guys for all employee will access their self Service
Initial understanding of application requirement for all departments. Documentation of
the requirement and coordination with IT guys till the Application live.
Testing of the application and bug reporting.
Key Responsibilities: Business Excellence:
Understand business problems and opportunities in the context of the requirements.
Enhance the client data base with the help of market research and internet research
and introducing new companies, business associates about the UFPL and its services.
Logistic Cost optimization with the proposing new rate list as per Business destination
country. The 73% business cover by USA only and previous rate list is flat for all
Work under the supervision of Directors / CEO / Business Head and provide them daily
Analyzing the market trends and changes in fashion in different markets.
Help management in preparing a detailed business plan so we will not lose sight of
company goals and objectives.
Contributing to support the long-term marketing plans and strategies.
Utsav Fashion Pvt. Ltd ---- Business Analyst from Sep’12 to Sep’14
Cairn India ----- Business Analyst from Sep’14 to till date
2. Develops competitor profiles and reports from research data. Perform benchmarking
against potential and existing competitors.
Prepares reports for management and advisory bodies presenting the results of
research and analysis.
Prepare MIS and monitor Annual Operating Plans (AOPs)
Key Responsibilities: Process Excellence:
Aligned with different departments within the organization and responsible for finding
out improvement areas in the processes in liaison with the stakeholders
Developing business cases & CBAs to validate project priority
Identifying solutions with focus on cost reduction, elimination of redundant work,
automation and thereafter implementing them to achieve desired results
Conducting regular reviews with Project Champion & Sponsors and ensuring timely
closure of the projects
Business Process Management System
Experience of documenting business processes as per ISO 9001 standards
Conducting regular process audits and ensuring that the processes are compliant &
correct measurement standards are put in place
Close looping of all the non – conformities during the audits with process owners
Keeping track of all the documented process maps and forms / formats
Training & MIS
Mentoring YB projects identified in various functions till successful closure
Handling MIS reports of Aviva Business Operations and ensuring timely delivery of MIS
reports to the management team
Designing automated trackers / utilities to reduce TAT and increase accuracy by
reducing manual intervention
Leaded: 4 – 5 Projects Mentored: More than 3+ projects Key Projects:
1. Scorecard Automation Project – Worked as a Project Manager. SPOCs from Multiple
departments were involved ( Operations & Technology). Work done from gathering
requirements to moving of application into production, project successfully got completed
within the desired timelines
2. Mailroom Complaint Reduction Project – Objective of the project was to reduce
complaints related to policy pack dispatch from 25% to 5%. RUD percentage was very high
and sales team was getting pushed by the customers for getting their policy pack,
eventually leading to Free Look cancellations of the policies by the customers and huge
dissatisfaction among the Sales Force. Covered Pan India Aviva branches; identified
solutions & implemented the same and the project got successfully closed with the desired
3. NPS Improvement Project – Objective of the project was to increase NPS scores from mid
40’s to more than 76%, as it was directly linked to the revenue generated by the process.
Identified improvement areas, analyzed Customer verbatim, redesigned communication
letters sent to customers, implemented all the identified solutions and the project got
successfully closed with the desired results.
4. MIS Streamlining (Objective of the project was centralize Operations MIS) – Formed
a team of business analyst, worked closely with process owners to understand current MIS
reports, initiated streamlining with one of the vertical in Operations. Project successfully
closed within desired timelines.
Key Responsibilities: MIS and Sales Admin:
Significant contribution in the following projects::
E - Agent Portal : Worked for the E - Agent portal where advisor can get their policy related
and policy holders details with a single click.
Developed a tool in MS - Access that can save 24hrs of Man hours to share the data to 250
Reduce the payout TAT from 12 to 3 days.
Aviva Life Insurance India Ltd. Assistant Manager from Jan 07 to Aug’12
3. Role: Providing support to the development team for developing strategy of business
applications basis future business needs. Responsible for implementation of business
applications including product launches and change management, defect management;
defect analysis & reduction; change analysis & reduction of product portfolio for the advisor’s
Point of view.
Management Report / MIS - Ensure prompt delivery of MIS support to
• Handling all the payout for FPAs for DSF, Banca and others channels.
• Preparation and dispatch of the reports within the given timelines
• Monitoring overall functioning of processes ensuring compliance to the agreed levels
• Generation and dispatch of Month end reports on t +1 day after closure of month end
Preparing Contest TRACKERS on the basis of sales contests on analyzing the
performance of branches on imperative parameters
Reporting of daily MIS- Blue Riband and Lissia Registered Reports
Preparing Sales Managers Productivity Report & coordinating with Operations
Preparing Agents productivity and calculating the activisation
Coordinating with Finance department for Cash Match on Daily basis by keeping track on
Present assignment – Market support function in Marketing Deptt. of Rolled Products.
Responsible for the MIS report for the previous months.
Responsible for the daily stock and daily shipment report to the regional manager.
Preparation of Shipment and Stock Report for North Zone on daily basis.
Preparation of Outstanding/overdue statement.
Allocation of material to the various Trade Parties after getting Orders from the Parties
and coordinating with Go down on the stock availability.
Follow up with the customer (Trade Parties) for outstanding payments.
Preparing the collection report on a daily basis.
Handling of other important activities as given by the Top Management.
MIS & Training
Designing automated dashboards to showcase the performance of the process to
Identifying solutions for improving agent’s productivity and efficiency
Facilitating Basic Quality / Advance Quality Tools training sessions within the
Feb 2004 – Jan 2007 Work as MIS executive on the Payroll of Manpower for different client.
Hindalco Industries and Aviva Life Insurance.
Pat On Back both year for the March 14 for the contribution in Project Leo at Cairn India
and PMS driving smoothly.
South Asia Shine Award first half of 2010 for handling Indian FPA engagement program.
CEO award March 2010 for FPA Engagement model
COO Award in Dec 2009 for Re – engineering of distribution Operation.
HR Achiver award in Aug 08 for HR process automation.
Proficient in MS-Excel, Ms-Word, MS-Access, MS-Visio, MS SQL and Power Point, Google
Analytics, BI tool ( Pentaho ).
Master of Computer Application (M.C.A.) – IGNOU, 2002 – 2004 ( Certificate Issued on June
Bachelor of Computer Application (B.C.A.) – IGNOU, 1998 – 2001( Certificate Issued on June
Class XIIth Kendriya Vidyala Sangathan,1996.
Class Xth Kendriya Vidyala Sangathan,1994.
Hindalco Industries limited Executive(North Zone) Apr’06 – Jan 07