PAMELA DUQUE SAGGE
OBJECTIVE
A challenging career that would help me apply my skills on handling global consumer brands in
the local market. Apply my knowledge as an experienced business service operations
specialist that handled the core business groups of the organization and be able to employ
commendable skills to make positive contribution for the company.
WORK EXPERIENCE
 3M PHILIPPINES
10 th and 11th Floors The Finance Centre
26th Street corner 9th Avenue
Bonifacio Global City Taguig City 1634
Position: Product Manager September 2019 to present
Consumer Health Care Division and
Stationery and Office Supplies
 Lead product growth for heritage brands Post-it and Scotch as well as up and
coming brands, Nexcare and Futuro in the retail market by implementing
consumer-centric and insights-driven programs.
 Commercializing new products in emerging categories by setting the strategy,
roadmap, and feature definition for a product.
 Making the core brands relevant and accessible to more Filipino consumers.
 Leading the cross-functional teams that includes customer service, marketing
and sales operations and planning team, in handling the business profit and loss
(P&L).
 3M PHILIPPINES
10 th and 11th Floors The Finance Centre
26th Street corner 9th Avenue
Bonifacio Global City Taguig City 1634
Position: Brand Manager October 2018 to September 2019
Consumer Health Care Division
 Handles two of the strongest brands of 3M under the Consumer Business Group,
Nexcare and Futuro.
 Ensuring that the brands resonate with current and potential customers.
 Carrying out market research and monitor marketing trends to keep up to date with
customer trends, as well as trying to predict future trends.
 Serve as the point-person in developing, implementing and executing marketing
initiatives and activities.
 Supervising advertising, product design and other marketing initiatives and activities
include campaigns, events, corporate responsibility programs and sponsorships to
maintain consistency in branding.
 Organizing events such as product launches, sponsorships, and brand exhibits a
 Regularly meet with clients and working with cross-functional team to meet sales target
of the division.
 Responsible for managing and developing P&L and driving market growth.

 3M PHILIPPINES
9/F Three World Square Bldg.,
#22 Upper McKinley Road, McKinley Hill
Fort Bonifacio, Taguig City
Position: Sr. Business Service Operations Analyst April 2014 to October 2018
 Handled the Key Accounts of Health Care Business.
 In charge of conducting extensive, accurate analyses of business group operations.
 Gathering data and developing solutions meet business needs to meet target.
 Write detailed reports and recommendations that is to be communicated to upper
management.
 Perform sales gap analysis, support data collection, and gather documentation.
 Analyze cross-departmental business processes for efficiency.
 Also assist with business development tasks as needed and participate in company tier
meetings to collaborate ideas on how to improve the current business model and
increase profitability.
 Also ensure that key assignments are completed on schedule and that status reports
are turned in on time.
Position: Business Support Group Analyst May 2012 to March 2014
Job Description:
 Maintain a good customer relationship with key accounts to totally manage their
inventory and product flow to required levels.
 Handles day to day activities related to customer inquiries, processing of their orders,
provide updates on the status of their orders.
 Knowledgeable in SAP. Act as super user in SAP environment for major distributor
accounts.
 Manages communication with external customers and other 3M related divisions and
departments. Responsible for handling customer transactions related to order entry,
and associated Logistics Customer Service activities.
 Supports the team process and participates in the development and accomplishment of
the functional, cross functional and division focused team goals.
 3M PHILIPPINES June 2011 to April 2012
9/F Three World Square Bldg.,
#22 Upper McKinley Road, McKinley Hill
Fort Bonifacio, Taguig City
Position: Supply Chain Assistant
Job Description:
 Managing call center for product inquiry of the company
 Handling varied customer transactions and complaints received thru call center
 Supports the internal sales divisions and external customers by upholding and
guarantying customer satisfaction through timely dispensation and resolution of
customer complaints and enhancement request
 Instigate Revenue Recognition (RFC/CCAR/CM) processing
 Doling out eDesk Orders initiated by different associate of the 3M team (order
processing)
 Dispensation of all Intercompany Orders
 Provide weekly and monthly monitoring reports for above assigned tasks

 UNAHCO FEEDS, INC. April 2009 to April 2011
UNILAB Animal Feeds Division
#136 Brgy. Turo, Bocaue, Bulacan, Philippines
Position: Customer Relations Management Group (CRMG) Assistant
Job Description:
 Assist Field Operation personnel nationwide regarding the status of orders.
 Monitors the deliveries and pick-up activities to agreed dispatch times by region.
 Ensure on-time delivery of booked orders nationwide.
 Handles shipments; Visayas and Mindanao (VISMIN) booked orders.
 Coordinate with different shipping lines in connection with VISMIN shipments that
ensures a systematic and on time dispatching activities that will save cost.
 Provide reports directly reporting to the Key Personnel of the company; hand over a
CRMG performance monitoring report, daily order monitoring and finish goods
delivered report
PERSONAL INFORMATION
Address : Lot 1 Blk 13 Agoho St. Town and Country Subdivision,
Marilao, Bulacan, Philippines
E-mail : pamelasagge@yahoo.com
Mobile Phone : 0932 8837988
Home Phone : 044 815 6264
Gender : Female
Civil Status : Single
Nationality : Filipino
Age : 27
Height : 5’2”
Date of Birth : August 12, 1988
Place of Birth : Abu Dhabi, U.A.E.
Religion : Roman Catholic
Language/Dialect Spoken
& Written : English, Filipino
EDUCATION
GRADUATE SCHOOL
Bulacan State University
Master in Business Administration November 2015 - Present
Malolos, Bulacan

COLLEGE
Far Eastern University
Bachelor of Science in Commerce 2005 - 2009
Major in Legal Management
Recto, Manila
SPECIAL SKILL
 SAP Trained: Order to Cash (OTC) Subject Matter Expert
 Lean Six Sigma: Green Belt Trained
 Sales Force Trained: Business Service Operations Focal Person for Distribution
 COMPUTER PROGRAMs
 Outlook
 LOTUS Notes
 US400SR
 JD Edwards One World XE
 Green World
 ELMER PROGRAM (SMS)
 DRIVING
Non – Professional: Restrictions 1 & 2
SUMMARY OF QUALIFICATIONS
 Excellent in Time Management
 Willing to work in extended hours
 An individual with passion for learning and drive for success
 Has a good business sense and willing to undergo trainings
 Quick learner
 A professional with passion for work, self-motivated, and organized
 Can work with minimum supervision
 Has good a communication and negotiation skills
REFERENCE
Tina Roxas Chey Pascual-Flores
Country ISMC Sales Leader Customer Service Supervisor
Industrial and Safety Markets Center Marketing and Sales Operations (MSO)
(0918) 964 4850 (0917) 726 0901
martinaroxas1@yahoo.com cpflores@mmm.com