1. Pamela Hooyman 1009 N. Jackson Street
Milwaukee, WI 53202
262-424-5366
pam.hooyman@yahoo.com
SUCCESSFUL PROJECT EXECUTION AND DELIVERY
 Drives fulfillment of negotiated contract sales
o Project Management and Professional Services Team Operations
 Creative and tenacious problem solver
 Master of juggling multiple priorities; calm under pressure to meet
stakeholder objectives
 Highly organized and results driven
 Focused on customer service, integrity and responsiveness
EXPERTISE
 Account and Project Management
 Professional Services Team
Operation Management
 Software Implementation
 Change and Risk Management
 Strategic Account Management
 Implementation Methodology
Delivery
 Project Status Reporting
 Third Party Resource Management
 Software as a Service (SAAS)
 Field Service Automation
 Client Billing / Resource Utilization
Software
o Microsoft
 Microsoft Office
 Dynamics GP and CRM
o MSI
 Service Pro (Field Service
automation)
 Mobility (iOS and Android)
 Salesforce.com
 ActiveCollab.com
 Sharepoint
 Google Drive
 SmartSheet.com
o WennSoft
 Service Management
 Equipment Management
 Mobile Solutions
EXPERIENCE
MSI Data – Software Development and Consulting Company 2014- present
Privately held software development firm specializing in field workforce automation (SAAS)
Professional Services Operations Coordinator - reported to VP of Business Development and
Professional Services
 Manage the efficient and effective delivery of professional services to MSI customers
working with team of 20 resources. Responsible for client billing, project scheduling,
business process, and tools that result in successful implementation of MSI software
products assuring exceptional customer service.
 Assures smooth transition of customer experience from Sales through Implementation
and Customer Support post Implementation.
 Coordination and task follow-up with Technical Services, Development and Support
teams to manage deadlines and deliver high level of customer satisfaction.

2. Pamela Hooyman 1009 N. Jackson Street
Milwaukee, WI 53202
262-424-5366
pam.hooyman@yahoo.com
 Provides leadership, coaching and mentoring for Implementation team and
coordination with project managers, project teams and customers for project related
needs and internal process improvement.
 Project management of upgrade projects or interim project manager needs. Manage
all aspects of these projects per approved Implementation Methodology.
 Reporting development and maintenance for Professional Service team including labor
and utilization, PTO reporting, estimate to actual, resource forecasting and others as
needed.
 Initial screening of potential team members and training of new team members on
time entry and project related tools. Documentation and process change management
for new tools such as Google Drive implementation and Smartsheet.com team
adoption.
WennSoft Inc – Software Development and Consulting Company 2001-2013
Privately held software development firm specializing in field service, job cost, equipment
management, and project management software solutions and services.
Project Manager (Jan 2012 – Sep 2013) - reported to VP of Professional Services
 Managed 20-25 ongoing projects ranging from 40 - 1000 hours for new ERP software
implementations, and complex upgrades utilizing one to five consultants with budgets
ranging from $10,000 - $250,000.
 Ensured fulfillment of customer expectations regarding scope, budget and timeframe.
 Successfully partnered with individuals and teams at all levels and functional areas to
ensure achievement of project goals.
 Interfaced with over 100 companies across a variety of industries including HVAC,
construction, telecommunication, power generation, oil and gas, equipment rental, and
other specialty trades.
 Maintained a high level of customer service and attention to detail.
Consulting Services Coordinator/Project Manager (Jan 2010 – Dec 2011) – reported
to VP of Professional Services
 New position for 30 member department tracking all consulting opportunities;
developed pipeline reporting and quarterly departmental reporting.
 Managed request for services quotes, delivered estimates, and monitored team leads
for on-time delivery of estimates for services. Partnered with customers to overcome
obstacles to approve work authorizations.
 Managed projects ranging from 16 - 200 hours for new software implementations,
upgrades, and add-on modules for Accelerated Services Division.
Strategic Customer Account Manager/Business Development (2006 – 2009) reported
to the VP of Sales
 Managed 50 top strategic customers
 Responsible for all aspects of customer relationship including driving additional
software and consulting sales

3. Pamela Hooyman 1009 N. Jackson Street
Milwaukee, WI 53202
262-424-5366
pam.hooyman@yahoo.com
 Drove customer retention and management of annual maintenance and support
renewals
 Customer advocate engaged with all departments, company-wide, to maintain
customer satisfaction and build customer loyalty
 Traveled to customer sites and attended industry trade shows, Microsoft conferences
and annual user conference.
 Experienced utilizing distributor network or OEM direct sales.
Other WennSoft Positions (2001 – 2005)
 Gold Partner Account Manager, Partner Account Manager, Sales Coordinator
ITW ARK-LES, New Berlin, WI – Controls Manufacturer for Appliance Industry 1996-2001
A leading supplier of engineered user interface solutions to the appliance, motor control, and
controls markets.
Customer Service Representative – reported to the Customer Service Manager
 Created daily schedule of truckload shipments according to established guidelines to ensure
on-time deliveries; packing list and bill of lading generation.
 Order processing and customer service direct contact.
 Forecast and scheduling of 5 production lines based on customer orders
 Handled expedited shipments and managed shipping inventory levels and re-order points.
Other Prior Experience
 Sales Department Coordinator
 Real estate sales
 Customer Service Representative - Banking
EDUCATION AND CERTIFICATION/TRAINING
 Microsoft Dynamics SureStep Methodology
 Miller Heiman – Strategic Account Management
 University of Wisconsin - Whitewater – One year General and Business Studies
VOLUNTEER AND SELF-ENRICHMENT ACTIVITIES
 Advanced Leadership Toastmaster Club – (April 2016 – present)
 Ethnos Church, Milwaukee, WI – Kid’s Ministry Volunteer (Sep 2014 – present)
 LakePoint Church, Muskego, WI – Support Group Facilitator (Sep 2011 - 2014)
 LakePoint Church, Muskego, WI – Church Plant Launch Team (Jun 2012 – Oct 2012)
 Hope Center/Waukesha, WI - Grant Writing Volunteer (Jan 2011 - Dec 2012)