1. PAMELA PORTER
E X E C U T I V E A S S I S T A N T / S E N I O R O F F I C E M A N A G E R
Chief Officers/Executives Support | Office Management Leadership | Event Planning & Execution | Operational Project Delivery
KeyStakeholder & Customer RelationshipBuilding| Knowledge Transfer & Training | Confidential/Sensitive Information Processing & Handling
High energy, "cando" attitude, self-directed, collaborative andresults-drivenseasoned professional withinfor-profit healthcare, legaland non-profit
education environments. Provides impeccable support to Chief Officers/Executives and Senior Leaders plus cross -organizational office
management/operational leadership in fast-paced, highly-matrixedcultures. Attains aggressive productivitygoals, successfully manages concurrent
priorities andoperational projects, solves complex problems, renders fact-baseddecisions, attends to details ensuringaccuracy, develops/trains team
members, swiftlyabsorbs new methods and software/applicationusage, communicateseffectivelyanddelivers exceptional customer service. Fluent
in Microsoft Office software including Word, PowerPoint, Excel, Visio and Outlook.
SELECT RECENT ACCOMPLISHMENTS
 Rewarded multiple discretionary salaryincreases recognizing assignment throughput, accuracy, qualityand results.
 Reducedpayroll misses to zero byimplementing a new time sheet tracking and approval process.
 Exceed expectations inthe planningandexecutionof a large-scale national leadershipmeeting, staying under budget while successfully
managing all travel and meeting schedules.
 Gained HumanResources processcompliance bylocating the government-mandatedrequirements documents, identifying the I9
mandates, then successfullymanagingtheir processinclusion.
 Contributedto the MalcolmBaldrige National QualityAward’s applicationsubmissionprocess bygathering multi-sourceddata then
populatingthe Physician Services Group’s section. Aidedthe St. David’s Baldrige team byarranging and coordinatingexaminer visits to
busyphysicianpractices
PROFESSIONAL EXPERIENCE
St. David’s HealthCare Partnership (HCA Healthcare)  Corporate office  Austin, Texas
2012-Present
St. David’s HealthCare is a leading provider of hospitals in the Central Texas Area. Partneredwiththe St. David’s Foundation, Georgetown Health
Foundation andHCA Healthcare, St. David’s facilities feature the latest technologyanda team of talentedphysicians, nurses and staff providing
specializedandadvanced healthcare services. St. David’s HealthCare earned the nation's highest, organization-focused, presidential honor, the
2015 Malcolm Baldrige NationalQuality Award, for attaining performance excellence throughinnovation, improvement andvisionary leadership.
EXECUTIVE ADMINISTRATIVE ASSISTANT 2012-Present
Providing executive level support to the division CFO, CIO, Vice President of Physician Services Group, Vice President of Corporate Development and
Vice President of Performance Improvement by collaborating with all 8 facilities and senior leadership of each group
Key Results:
 Respectedbythe LeadershipTeamfor being able to simultaneouslysupporting8 C-level andDirector-level peopleina fast-paced, highly
demanding, competing priority, multi-calendaring, customer centric environment
 Attainedevent sponsor goals byresearching, planning, coordinatingandnegotiating end-to-endevent details for bothsmalland multi-
dayevents including Physician Services Groupannual LeadershipMeeting, HCA National AmericanGroupCIO meeting, QuarterlyCFO
meetings andQuarterlyIT&S Leadership team meeting
 Invitedto participate inkeyLeadershipteam working sessions given naturalleadershipstrengths and pivotal department role.
 Simplifiedexecutives’ logistics responsibilities byproviding agenda preparation, calendaring information, tripscheduling, event planning
and support
 Calleduponto backfill inmultiple, high-stress, emergency, cross-departmental situations due to breadthanddepthof knowledge,
flexibility, adaptability, quick learner capabilities andeven-keeled personality
 Aidedthe Executive Teamof the PhysicianServices Groupwithprocessdevelopment, data gathering andcompilation ofpatient
satisfactionreports andExecutive Councilreporting
 Earnedexpandedrole opportunitiesincluding office manager, teamlead/coachandkeyprocess compliance lead as a result of high
performance reputationcombinedwith multi-taskingcompetencies
Reports to Director ofAdministrative Services

2. PAMELA PORTER 2 | P a g e
Austin Heart PLLC (HCAHealthcare)  Cardiology Healthcare Provider  Austin, Texas 2009-2012
AustinHeart is the largest provider of cardiac and vascular services in Central Texas. With12 full-time offices and13 outreach clinics, Austin Heart
continues to set the standardincardiac and vascular services. Acquiredby HCA Healthcare in2010, AustinHeart is affiliated with the St. David’s
HealthCare Partnership and is one of their leading medical services providers.
EXECUTIVE ADMINISTRATIVE ASSISTANT 2009-2012
Provided executive level support to the CEO, Physician Board President, Physician leadership and Regional Practice Directors
Key Results:
 Managed executive teams’ logistics byproviding emailandcalendaring coordination, travel scheduling, event planning and agenda
coordinationand preparation
 StreamlinedContinuing Medical Educationprogram acrossthe companybyworkingwith in-house and outside sources as Continuing
Medical EducationCoordinator
 Sped upthe LeadershipTeam’s review and decision making cycle bycompiling multi-source data into cohesive, easy-to-readmonthly
reports
 Expedited the Physician recruiting process byworking directlywith recruiters andphysiciancandidates, resulting in the hiringof 4 full
time cardiologists
 Selected to navigate throughspecific organizational challenges due to active listening, problemsolving, people reading and relationship
building skills
Reported to CEO
Ausley, Algert, Robertson & Flores, LLP  Family Law Firm  Austin, Texas 1985-1990 & 1998-2007
Ausley, Algert, Robertson & Flores, LLPis a well known, widelyrespected familylawpractice. Led by Senior Partner Thomas Ausley and 4 other
partners, Ausley, Algert, Robertson& Flores, LLPprovides pre-nuptial services along withcollaborative and contested divorce services.
OFFICE MANAGER (1985-1990), ADMINISTRATIVE ASSISTANT & SCHEDULING COORDINATOR (1998-2007) Various Years
Provided supervisory and office coordination along with financial responsibilitysupport for high-paced familylaw practice.
Key Results:
 Expedited office operations goals andobjectives byadhering to managerial policiesandfinancialoperations
 Contributedtoward building a customer-centric support model bydelivering leadership requestedprojects aheadof schedule while
attainingqualityobjectives
 Increasedoffice productivitybyidentifyingandseizing opportunities to address workplace inefficiencies
 Boostedoffice morale byorchestrating in-house andoff-site events
 Enhanced the firm's positive image byleavinga great first impression, causing clients andother stakeholders to feel important andvalued
 Increasedoffice productivitybyprovidingfirst level response to new clients
 Recognized bySenior Partners as being ethical, tactful, confident, approachable, collaborative and self-directed
Reported to Senior Partner
Pam Porter Events  Austin, Texas 2010-present
Free lance wedding and event planning services
EDUCATION
Bachelor of Business Administration, Management and Human Resources , Texas A&M University, College Station, Texas (1982)
Austin Community College, Meeting and Event Certification (2013)

3. PAMELA PORTER 3 | P a g e
VOLUNTEER EXPERIENCE
Texas Organ Sharing Alliance 2000-present
 Speaker andCommunityVolunteer providing OrganDonation education
Texas Parent Teacher Association 1992-2010
 Classroom Parent Volunteer
 MembershipChair inelementaryPTA
 PTA President for ElementarySchool and High School
 Campus AdvisoryCouncilMember
 Area Campus AdvisoryCouncil Member for AISD (AustinIndependent School District)