1. PRADIP KUMAR SAHA
Mobile: +91-9163035596 / +91-9830666696 E-Mail: pradip1407@hotmail.com
Senior Managerial Assignments: Experience of Business Development & Techno-Commercial Functions for
direct and channel sales. Also managing Training & Capability Building, Product Support, Dealership
Development & set yearly business plan, Customer Relationship Management.
Track record of leadership, with excellent results in improving overall performance & capability building of
service engineers & technicians, driving revenue and creating profit growth. Demonstrated ability to
identify and troubleshooting critical issues impacting productivity, cost distribution, marketing, sales and
financial operations. Proven broad-based strengths and accomplishments.
AN OVERVIEW
A result oriented professional with an experience of more than three decades (35 yrs 01 month) in process
improvements, defining company direction, achieving goals, change and optimising business process. A
seasoned and successful leader with a track record of producing, presenting and managing the implementation
of innovative business solution.
Managing Business Development functions encompassing Sales, Techno-Commercial Operations and
customer Relationship Management.
Exposure in increasing sales revenue, achieving targeted sales goals, developing profitable & productive
business relationships, building an extensive client base and market development
Adept at developing relationships with key decision-makers in target organisations for revenue.
Expertise in techno-commercial operations, ensuring effective management to accomplish overall corporate
objectives:
Negotiating / finalization of deals for smooth execution of sales & order processing.
Providing technical service support to clients and resolving their issues / concerns.
Honed interpersonal, team & capability building, safety & quality, negotiation, presentation, convincing and
analytical skills.
AREAS OF EXPERTISE
Technical –
A) Planning & Management:
√Planning & controlling the complete service function with accountability on profit & loss
√Managing the escalated cases and addressing the concerns registered at a higher level.
√Preparing MIS / Reports and processing the same to the management for facilitating decision-
making process.
B) Operations & Maintenances:
√Planning and effecting preventive maintenance schedules of various machinery and instruments to
increase machine up time / equipment reliability, thereby accomplishing planned production target
within budget.
√Proactively identify areas of obstruction / breakdowns and take steps to rectify the equipments
through application of trouble shooting tools.
√Overseeing installation, commissioning of equipments.
Technical Training & Capability Building –
A) Training:
√Recruitment of engineers & technicians and organise in-plant training for fresher on product familiarisation
for the zone / dealerships and certified manpower .
B) Capability Building:
√Develop and enhance technical capability of dealership and zonal service team. Identify & Planning for
upgrade training on new product for existing of engineers & technicians of the on the need basis.
√Identifying and organise field training for customers / OEMs. & ensure quality resources are recruited for
2. providing customer support.
C) Job Safety Analysis (JSA) & HSE Audit:
√Drive Safety culture & updation of JSA audit / monthly analysis of JSA audit findings and driving the
improvement plan. Audit of PPEs / driving near hit reporting culture and tracking and closure of near hit in
system.
√HSE audit of Area Office and Zonal Office
Marketing –
D) Sales:
√Taking care of the sales operations with focus on achieving predefined sales target and growth.
√Forecasting and planning sales targets and executing them in a given time frame.
√Identifying market opportunities, developing business cases and offering successful products/services.
E) Business Development:
√Exploring business potential, opportunities & clientele to secure profitable business volumes.
√Identifying and networking with prospective clients generating business from existing accounts and achieving
Profitability and increased sales growth.
F) Techno-Commercial Operations:
√Managing activities pertaining to negotiation / finalization of deals (techno-commercial) for smooth execution
of sales & order processing. Providing technical service support to clients and resolving their issues /
concerns. Supervising execution of orders and follow up on payments.
G) Customer Relationship Management:
√Developing relationships with key decision-makers in target organizations for business development.
Interfacing with clients for suggesting the most viable product range and cultivating relations with them for
securing repeat business.
Service Support –
A) Assistance: Assistance in entire service / maintenance function & coordinating with the customer
service team for providing proactive maintenance solution.
B) Tracking: Tracking daily complaints, ensuring proper manpower and route planning to ensure
lesser response time and faster speed of service.
C) Monitoring: Coordinate & monitoring of customer complain, failure analysis / diagnose of critical
cases.
D) Identifying: Identifying areas of improvement and recommending process modifications to
enhance operational efficiencies.
E) Compliances: Overseeing CAMC / Mining Contract Compliance Assurance of corporate customer,
EDO Support & Warranty Management and assuring goals cum service levels like MTTR, RECT,
RFT, NPS, NEPI compliance, etc.
F) Support: Support to Industrial, Marine, Locomotive & G-OEMs for field issues as well as in
production level (i.e., manufacturing stages).
ORGANISATIONAL SCAN,
Since December 2015 : Reputed one of Electrical Company at Kolkata- Head – Tech. Sales & Marketing
Role : General Manager – Responsible to set & achieve company yearly business plan. Guide & motivate
sales & marketing team and assist them to finalise their yearly work plan. Plan to run the workshop on day
to day basis so that meet customer order in time. Analysis MIS & Order loss report and finalise action plan
on the same.
3. Since January 2015 to November 2015 : Cummins Inc, Pune- Zonal Head – Technical Training
Role : Senior Manager – Responsible to minimise gap of engineers & technicians of dealership & zone
against set target / SOP. Develop Soft Skill and enhance technical capability of dealership and Zonal
service team. Conduct service update for dealership and field training for Customers & OEMs. Drive safety
culture in Zonal level.
Since May’ 13 to Dec’ 14: Cummins Inc, Raipur, Sr. Ex. Manager - After Sales Service
Role : Senior Manager – Aftermarket service support, engine & parts sales. Development of market
Powergen & Mining segment.
Since Feb’08 to April’13 : Cummins Inc, Kolkata, Sr. Manager - OEM, Railway & Marine Support
Role : Sr. Manager - Complete ownership of OEM support & co-ordination in field and their manufacturing
unit in West Bengal. Product support of Railways & Marine base segments and business development profile.
Since May’01 to Feb’08 : Cummins Inc, Sambalpur , Sr. Manager - Product Support
Role: Responsible for state of Orissa for product support and coordination with dealership. Additional
charges to support projects of Mahanadi Coalfield Ltd.
Since June’96 to April’01 : Cummins Inc Kolkata , Sr. Manager - Service
Role: Responsible for the state of West Bengal & Sikkim in India and Bangladesh, Nepal & Bhutan for
product support and coordination with dealership. Additional charges for market development of Powergen
product in Nepal & Bhutan.
Since June’92 to May’96: Cummins Sales & Service (I) Ltd., Delhi, Manager Field Services
Role: Responsible Delhi & its surrounding area for product support and coordination with dealership.
Since August’88 to May’96 : Cummins Diesel Sales & Service (I) Ltd., North-East, Manager - Service
Role: Responsible North-East States for product support and coordination with dealership. Additional
charges to support (Sales & Service) projects of ONGC, Oil India & Defence.
Since August’82 to July’88: Cummins Diesel Sales & Service (I) Ltd., Asansol, Service Engineer
Role: Responsible for product support and coordination with dealership. Additional charges to support
projects of Eastern Coalfield Ltd.
July’81 - July’82: Cummins Diesel Sales & Service (I) Ltd., Pune as Trainee Engineer
Role: Implant Training on different Cummins engine model.
NOTABLE ATTAINMENTS
Developed long-range branding plan, identify distinct strategies for co-branding products
Developed marketing collateral for trade shows to strength Company’s visibility.
Increased technical support for field –based sales associates, delivering inventory, sales and promotional data to
field location instantaneously.
Fine-tuned procedures for resource planning and allocation to reduce inefficiencies..
Administered strategic planning, sales analysis, consumer research, new product introduction process and product
usage forecasting.
Developed and implemented company policies and procedures.
Created, developed and executed marketing plan for entry into new business.
Oversaw marketing, business development and delivery teams.
Developed and produced marketing / promotional materials to promote benefits and services.
Established scheduling and forecasting policy to integrate current process into a master schedule.
Visited different department and branches of the business to monitor them in an organised way.
Assumed leadership for profit stabilization and volume recovery in strategic brands.
Bagged first ever re-powering offer for 03 nos, of Caterpillar 1025 series dumper with Cummins engine.
Bagged repowering offer BEML BE1000 excavator with Cummins engine.
4. Bagged first ever repowering offer BELAZ 35 Ton category dumper with Cummins engine.
Cummins Chairman Award Winner for category of “Delivering Superior Results”, in the year 2006.
PRODUCT PURVIEW
• Battery sales
• Industrial generator
sales
• Load mapping for
Genset
• Lighting Tower sales
• Projection of trends
• Business development
• Competitor mapping &
Restraining
• Dealer Management &
Channel Development
• Market intelligence
caretaking, relevant to
the Agro industry
• New target market
business development
• Marine engine Sales to
Fishing Toller / Boat
• Support to OEM, mining
equipment sale
• Alternator Sales
• Float engine sales &
marketing to Railway
segment
• Support to AMW,
Tipper Sales &
marketing
• AVM pad sales
• Lubricating oil Sales
• Engine parts sales &
marketing
• Coil Cooler Sales
• Synchronising Genset
Panel sales
• Handing Bangladesh
Bhutan & Nepal
EDUCATION & CREDENTIALS
1980 Diploma in Electrical & Mechanical Engineering (4 yrs) BOAT 65%
1979 The Calcutta University, Kolkata India B.Sc II Div.
1975 West Bengal Board of Secondary Education, West Bengal HS 51%
IT FORTE: Conversant with Microsoft Windows 98/NT/XP/7/8 & latest Office Package, Oracle, C-Dos, Lotus.
ACADEMIC PROJECT
Certified as CACI for Cummins, Pune.
Certified as CMS & CDS for Cummins, Pune.
Certified as DEMU Value Package for Cummins, Pune.
Certified as TRAINING OF TRAINEERS for International Youth Foundation’s Passport
to Success* life skills.
PERSONAL SNIPPETS
Date of Birth : 14th
July 1958
Father : Late Rathindra Nath Saha
Sex : Male
Marital status : Married, one son (20 yrs ages) & one Daughter (26 yrs ages)
Nationality : Indian
Residential Address : Present & Permanent:
Flat no. 3/3, Akaash Apartment, 114 W, Raja S. C. Mullick Road, Kolkata-700047
Linguistic Abilities : English, Hindi & Bengali
ADDITIONAL INFORMATION
Hobbies : Cricket, Table Tennis, Travelling.
Present salary drawn : 15 Lakes
Present contact details : Mob. +919163035596 & +919830666696
Expected salary : Negotiable
Location Preference : Anywhere in India
Notice Period : Can join immediately if offered a respective position.
