Participants had an overview of emotional intelligence, followed by an in-depth dive into behavioral personality styles and a tool for managing emotions in a project environment. Participants were also able to identify their behavioral type along with others in order to achieve better agreements, understandings and results.
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Behavioral styles 2019 - Applying Emotional Intelligence Concepts in a Project Environment by Mr. Rami Aoun - PMI Lebanon Chapter
1. 1
Interpersonal Influence Inventory
Instructions
The interpersonal Influence inventory form can be used to
determine your own style of Influence and the styles of others with whom you
interact.
Each inventory consists of:
➢ A Descriptive Word Group Sheet
➢ A Tally section sheet
➢ A Style Graph
The Descriptive Word Group Sheet (next page) contains fifteen words of four
descriptive words. Thinking about yourself circle the two words in each of the
fifteen lines that best describe you.
Example:
W X Y Z
1. All Business Bold Personable Deliberate
Important: Always circle TWO of the four words
Interpersonal Influence Inventory
3. 3
Tally Section
Count the number of words circles in each column and write the totals below:
Number of W’s _______ Number of Y’s_________
Number of X’s ________ Number of Z’s_________
Plotting the Interpersonal Influence Style
Take each of your four words for W, X, Y, Z from the Tally Section and mark them
on the appropriate axis. Then make a rectangle by drawing straight lines
horizontally and vertically through the plotted points.
Now plot your own results to see your Behavior Type
4. 4
Behavioral Types - Strengths, Weaknesses & Communication
Driver
(Control Specialist)
Drivers know where they want to go and how they are going to get there. They
are good at managing tasks and are results oriented. Drivers like competition.
➢ Pace : Fast, decisive
➢ Voice : Clipped, monotone
➢ Posture : Formal, forward
➢ Gestures : Small, precise
➢ Eye Contact : Intense, direct
➢ Face : Fixed, immobile
As a consequence of their strengths, they have weaknesses and are distressed by
different behavioral types.
Perceived
Strengths
Perceived
Weaknesses
➢ Determined ➢ Pushy
➢ Tough minded ➢ Severe
➢ Decisive ➢ Dominating
➢ Efficient ➢ Harsh
➢ Takes Charge ➢ Demanding
5. 5
Drivers - Are Distressed By
➢ Wasting their time
➢ Be vague and rambling
➢ Try to get too personal
➢ Try to control them
➢ Be disorganized
Give three examples of how you would communicate with a Control Specialist
Driver:
1.
2.
3.
6. 6
Expressive
(Social Specialist)
Expressives are outgoing and persuasive. They are enthusiastic, friendly and
prefer to work with other people. Expressives thrive in the spotlight.
➢ Pace : Fast, spontaneous
➢ Voice : Loud, fast, modulated
➢ Posture : Relaxed, open
➢ Gestures : Large, frequent
➢ Eye Contact : Intense, but infrequent
➢ Face : Very mobile, animated.
Perceived
Strengths
Perceived
Weaknesses
➢ Personable ➢ Opinionated
➢ Stimulating ➢ Manipulating
➢ Enthusiastic ➢ Excitable
➢ Dramatic ➢ Reacting
➢ Inspiring ➢ Self-promoting
7. 7
Expressives - Are Distressed By:
➢ Routine and monotony
➢ Unnecessary procedures
➢ Too much detail
➢ No feedback/ recognition
➢ Not being listened to – especially their ideas
➢ Too many reports and memos
➢ Not having the oral picture
Give three examples of how you would communicate with an Expressive Social
Specialist:
1.
2.
3.
8. 8
Amiable
(Support Specialist)
Amiables are responsible and friendly. Their preference is to maintain
relationships and avoid confrontation
➢ Pace : Slow, easy
➢ Voice : Soft, modulated,
➢ Posture : Relaxed, informal
➢ Gestures : Large, but few
➢ Eye Contact : Warm, friendly
➢ Face : Open, animated
Perceived
Strengths
Perceived
Weaknesses
➢ Supportive ➢ Conforming
➢ Respectful ➢ Retiring
➢ Wiling ➢ Noncommittal
➢ Dependable ➢ Undisciplined
➢ Personable ➢ Emotional
9. 9
Amiables - Are Distressed By:
➢ People who don’t listen
➢ Lack of attention
➢ Intolerant people
➢ People who don’t care
➢ Aggressive people
➢ Tough/ formal people
➢ Insensitivity
Give three examples of how you would communicate with an Amiable Support
Specialist:
1.
2.
3.
10. 10
Analytical
(Technical Specialist)
Analyticals tend to focus more on facts than feelings. They evaluate situations
objectively and gather lots of data before making decisions. They want
recognition as being correct, seek accuracy, and dislike embarrassment. They
want you in turn to be precise in your dealings with them
➢ Pace : Measured, systematic
➢ Voice : Quiet, monotone
➢ Posture : Formal, stiff
➢ Gestures : Small, few
➢ Eye Contact : Reflective, steady
➢ Face : Fixed, unexpressive
Perceived
Strengths
Perceived
Weaknesses
➢ Industrious ➢ Uncommunicative
➢ Persistent ➢ Indecisive
➢ Serious ➢ Cool
➢ Vigilant ➢ Exacting
➢ Orderly ➢ Impersonal
11. 11
Analyticals - Are Distressed By
➢ Unclear procedures
➢ Lack of data / supporting evidence
➢ Lack of accuracy
➢ People who don’t pay attention
➢ Incompetence
➢ Impractically
➢ Constant charge
➢ Crisis management
➢ Carelessness
Give three examples of how you would communicate with an Analytical Technical
Specialist:
1.
2.
3.
12. 12
Summary of Behavioral Styles
Driver Analytical Amiable Expressive
Facial Expression fixed fixed varied varied
Eye Contact intense
long duration
reflective empathetic intense
short duration
scattered
Posture formal formal informal informal
Body Movement limited limited more mobility more mobility
Gestures: Size small small larger larger
Gestures:
Frequency
high low low high
Voice: Tone monotone monotone inflexion inflexion
Voice: Speed fast, clipped slow, measured slow, measured fast
Voice:
Volume/Force
louder softer softer louder
Decision Making quick
limited facts
slower
lots of facts
slower
lots of opinions
fast
intuition
Write down three members of your team and what behavioral style you think
they would be: