1. OzLINK Customer Success Story
Edward Don
Edward Don Cleans Up Invoicing Process
with OzLINK
At a Glance:
Edward Don & Company is the world's leading distributor of foodservice
equipment and supplies. With products covering everything but the food, Edward
Don provides unmatched product selection, nationwide distribution centers, and
integration of new technology make them the chosen supplier to all types of foodservice businesses. With 30-40% or their orders drop shipped by suppliers, Don
needed better visibility to shipping costs for these orders.
Industry:
Wholesale distribution
Oz Solutions: OzLINK Plus for UPS
Key Benefits:
 Improved visibility to shipping costs for drop ship orders
 Increase cash flow by reducing days to invoice from 7-10 days
down to 2-3 days
 Cut clerical efforts—freeing up two full time employees to focus
on other tasks
“OzLINK dramatically
streamlined the invoicing for
our drop-ship orders ”
- Robert Norton
Edward Don & Company
The Challenge:
Edward Don manages over 1000 orders a day from 6 warehouses across the
country, including 30-40% of their orders being fulfilled by over 3000 suppliers. With
continued business growth, expanding product lines, and growing suppliers,
tracking costs for drop ship orders was becoming too time consuming. Specifically,
they had the following issues:
 Getting visibility to the shipping costs too manual
 Updating and sending out customer invoices was taking 7-10 days
 6-7 full time associates processing freight—taking 50 hours per day
The Solution:
Edward Don selected OzLINK Plus for UPS to streamline the invoicing process for
their drop ship orders. With OzLINK Plus for UPS, Edward Don now has the ability
to process bidding and tracking elements of their projects quickly and simply,
working directly in Microsoft Excel. With OzLINK they access their drop ship orders
via UPS QuantumView Management, and then OzLINK rates those shipments right
in Excel. The shipments are then loaded into an access database, for upload into
their SAP host.
The results they achieved include:
 Ability to invoice customers for drop shipments within 2-3 days of shipment
 Re-assigned two employees to other tasks in freight department
 The capability to send customers up-to-date spreadsheets, showing the
status of their job, ensuring customer satisfaction and timely payment
O Z D E VE L OP ME N T , I N C .
Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com