CV Dr Osman Ahmed ElSaid

Curriculum Vitae Osman Barghouth
© European Union, 2002-2013 | http://europass.cedefop.europa.eu Page 1 / 8
PERSONAL INFORMATION Osman Ahmed El-Said Osman Barghouth
16 El-Shaimaa street, Alasafra, Alexandria, Egypt.
(+2 03) 32 23 880 (+2 0100) 33 96 144
Osman.elsaid@alexu.edu.eg
Osman_ahmed12@yahoo.com
Male |01/03/1981 | Egyptian
WORK EXPERIENCE
From 28/9/2011 Till present Assistant Professor
Employers name/Institution Alexandria University, Faculty of Tourism and Hotels (FTH), Department of Hotel Management.
Responsibilities, tasks and skills
 Teaching hospitality and managerial courses for undergraduate, master and PhDstudents.
 Carrying out different researches in the in the area of hospitality and tourism.
 Performing managerial and administrative functions required from the management.
 Gained high experience in advanced statistics, advanced research techniques, teaching skills,
managerial and communication skills.
Employment Field Higher Education
From September 2015 - March 2016 Post-Doctorate Researcher
Employers name/Institution Faculty of Economic and Business Sciences, University of Granada (UGR), Spain.
Responsibilities, tasks and skills Performing Post-Doctoral Researcher researches in the area of entrepreneurship and innovation
in collaboration with Prof. Dr. Maria del Mar Fuentes under the Erasmus Mundus Program
From 24/4/2008 To 28/9/2011 Assistant Lecturer
Employers name/Institution FTH, Department of Hotel Management,Alexandria University, Egypt.
 Helpinglectures in teaching hospitality and managerial courses for undergraduate students.
 Carrying out my PhDthesis in area of innovation management in hospitality and tourism.
 Performing any other managerial and administrative functions required from the management
From 1/12/2003 To 24/4/2008 Demonstrator
Employers name/Institution FTH, Department of Hotel Management,Alexandria University, Egypt.
 Helpinglectures in teaching hospitality and managerial courses for undergraduate students.
 Carrying out my Master thesis in the in the area of service quality and customer satisfaction in
hospitality and tourism.
 Performing any other managerial and administrative functions required from the management.

Curriculum Vitae Replace with First name(s) Surname(s)
EDUCATIONAND TRAINING
PERSONAL SKILLS
From 1/9/1998To 30/7/2002 Bachelor Degree
Alexandria University, Faculty of Tourism and Hotels, Department of Hotel Management,
Dr. Mostafa Mosharafa Street,Azareeta, PO Box 386, Ibrahimia,Alexandria, Egypt.
▪ Studying different courses in the area of hospitality management such as; Business
administration, Food and Beverage management, Marketing Research, Service
management, Innovation Management, Front Office Management, Hotel Economics,
Tourism & Hospitality Marketing, Hospitality Management, International Hospitality
Management, Resort Management, Service Quality Management, Contract Management,
Restaurant Management, Housekeeping, Hotel Design and Equipment, Communication
skill, Feasibility Study for Hotels and Public relations.
▪ Studying two foreign languages; English and Italy.
▪ Grade: Very Good with Honour
From 1/12/2003 To 24/4/2008 Master Degree
University name Alexandria University, Faculty of Tourism and Hotels, Department of Hotel Management.
Grade A
Title
An Assessment of The Impact of Employees Behaviors on the Perceived Service Quality and on Overall
Customer Satisfaction. (Case Study on Five Star Hotels in Egypt)
From 24/4/2008 To 15/8/2011 Ph.D. Degree
University name
Alexandria University (Joint Supervision with Cornell University, USA), Faculty of
Tourism and Hotels, Department of Hotel Management
Grade A
Title AStudy on Innovation Strategies in Upscale Hotels: Current Status and Future Plans
Mother tongue Arabic
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English Excellent Excellent Excellent Very good Excellent
Italian Basic Good Basic Basic Good
Spanish Basic Good Basic Basic Good
1. LocalTOEFELCertificate (Very Good 603/680).
2. Acertificate from the Faculty of Tourism and Hotels,Alexandria University that I have studied English at
the faculty for 4 years with Very good grades.
3. Acertificate from the Faculty of Tourism and Hotels,Alexandria University that I have studied Italian at
the faculty for 4 years with excellent grades.

Communication skills ▪ Good communication skills in listening, reading, writing & presenting different topics gained
through my experience as a (Demonstrator, Assistant lecturer &Assistant professor) for 13 years in
the Faculty of Tourism and Hotels, Alexandria University.
▪ Now I'm the teacher of the communication skill course in the faculty.
Organisational / managerial
skills
Management (worked as a coordinator for the Faculty branch in Marsa-Matrouh for 4 years).
Training (responsible for training activities for students at Hotel Management Department from the
first of 2012 till now).
Organizational (Active member of the faculty's quality assurance team).
Job-related skills  Highly skilled in using SPSS in analyzing data for social science researchers.
 Highly skilled in using advanced Statistical techniques such as Structural Equation Modelling, Moderation and
Mediation analysis
▪ Good command of quality control processes (Now active member of the faculty's quality assurance
team)
▪ Good control over team works
▪ Good relationships with co-workers
▪ Good writing of academic researches
▪ Can work under different types of stress
Computer skills Skill / Program None Beginner Intermediate Excellent
Word 
Excel 
Power Point 
Access 
Internet 
Web Design 
Other skills
1. Administrative Experience:
Position Institution From (M /Y) To (M /Y)
A. Coordinator for the Faculty
branch in Marsa-Matrouh
Alexandria
University
September
2011
July 2014
2. Community Service:
A. Contributing in the emergence of a new branch for the faculty in an emerging
governorate through working as a coordinator for 3 years.
B. Attending conferences related to communityrelationships.
C. Conducting researches related to community problems.

Teaching experience: Twelve-years of experience in teaching administrative and managerial courses (2002- till present) such as:
Organization/school Subject Description
Teaching
Language
FTH, Alexandria University Business Administration First year Students English
FTH, Alexandria University Consumer Behaviour in the Service Sector First year Students English
FTH, Alexandria University Communication skill First year Students English
FTH, Alexandria University Tourism and Hospitality Economics Second year Students English
FTH, Alexandria University Information Systems in T & H Second year Students English
FTH, Alexandria University Public relations Second year Students English
FTH, Alexandria University Service Management Second year Students English
FTH, Alexandria University Food and Beverage management Third year Students English
FTH, Alexandria University Marketing for Tourism & Hospitality Third year Students English
FTH, Alexandria University Hotel Design and Equipment Third year Students English
FTH, Alexandria University Human Resources Management Third year Students English
FTH, Alexandria University Housekeeping Third year Students English
FTH, Alexandria University International Hospitality Management Fourth year Students English
FTH, Alexandria University Service Quality Management Fourth year Students English
FTH, Alexandria University Restaurant Management Fourth year Students English
FTH, Alexandria University Feasibility Study for Hotels Fourth year Students English
FTH, Alexandria University Resort Management Fourth year Students English
FTH, Alexandria University Graduation Project Fourth year Students English
FTH, Alexandria University Seminar (Innovative trends in T & H) Master Students English
FTH, Alexandria University Marketing Research Master Students English
FTH, Alexandria University Research Methods Master Students English
Faculty of Economic and Business
Sciences, Granada University, Spain Entrepreneurship in Business Master Students English
FTH, Alexandria University Innovation Management Ph.D Students English
3. Other activities
 Performing practical training in food and beverage preparation, food and beverage service,
and front office during the years 1999, 2000, and 2001 (Movenpick, Sharm El-Sheikh, 5-
star hotel).
 Organizing the faculty's graduation party and job fair (December, 2004).
 Attending career development programs held at the "Alexandria University's Faculty and
Leadership Development Center" named (Effective Teaching, Effective Presentation Skills,
Codes of Ethics, Research Methodology, Communication Skills, Teaching with
Technology, Credit Hours)
 Completing an advanced Italian language course at the "Egyptian-American Center in
Alexandria in 2009.
 Completing a TOT program in front office 2011.
Driving licence ▪ Private license category C

ADDITIONAL INFORMATION
Peer-reviewed
Journal Publications
El-Houshy, S; El-Demerdash, J. and El-Said, O. (2016). Investigating Hotel Outsourcing in the
Egyptian Hotel Market: Reasons, Barriers and Activities. Journal of The Faculty of Tourism and
Hotels. 12 (2): 1-26.
El-Said, O. and Fathy, I. (2015), Assessing University Students' Satisfaction with On-Campus
Cafeteria Services. Tourism Management Perspectives, 16: 318–324.
Kattara, S. and El-Said, O. (2014), Innovation Strategies: The Implementation of Creativity
Principles in Egyptian Hotels. Journal of tourism and hospitality research, 13 (3): 140-148.
Kattara, S. and El-Said, O. (2014), Customers' preferences for new technology-based self services
versus human interaction services in hotels. Journal of tourism and hospitality research, 13 (2): 67-
82.
El-Said, O. (2013), Effects of Creativity Support and Diversity Management on Employees
Perception of Service Quality in Hotels. Journal of Human Resources in Hospitality & Tourism, 12
(4): 291-312.
El-Said, O. (2013), The impacts of respect, support, and teamwork on hotel employees' morale
during periods of low occupancy rates in Egypt. Anatolia; an international journal of tourism and
hospitality research, 25 (2): 211-227.
Islam, B, Osman, A, and Shaaban, M. (2013), Determinants and Effects of Applying Electronic
Marketing in Alexandria Hotels: Current Status and Future Trends. Journal of Tourism and
Hospitality, 2 (2): 112.
Tag-Eldeen, A. and El-Said, O. (2011), Implementation of internal marketing on a sample of
Egyptian five-star hotels, Anatolia; an international journal of tourism and hospitality research,
22:2, 153-167.
Kattara, H; Weheba, D. and El-Said, O. (2008), The impact of employee behaviour on customers’
service quality perceptions and overall satisfaction. Journal of Tourism and Hospitality Research, 8
(4): 309-323.
Refereed Conference
Proceedings:
Kattara, S. and El-Said, O. (2015), A Study on Innovation Strategies in Upscale Hotels: Current
Status and Future Plans, The 2015 ICBTS International Academic Research Conference in Europe
andAmerica, The Espaces Vocation Saint-Lazare Congress Center, Paris, France.
Kattara, S. and El-Said, O. (2014), The role of management support as a key factor in the innovation
strategy in Egyptian hotels, 6th International Scientific Conference Proceedings, Faculty of
Tourism and Hotels,Alexandria University, Alexandria, Egypt.
Islam, B. and El-Said, O. (2014), The impact of workplace friendliness on organizational
commitment and turnover intentions of hospitality educators, 6th International Scientific
Conference Proceedings, Faculty of Tourism and Hotels, Alexandria University, Alexandria, Egypt.
Osman, A. and Shaaban, M. (2014), Impacts of Workplace Relationships on Employees' Perceptions
of Productive Work Environment, EuroCHRIE Dubai Conference Proceedings, The Emirates
Academy of Hospitality Management, Dubai, UnitedArab Emirates.

Work Under Publication A. Chapter in an edited book
The chapter under preparation is entitled “Innovation in product/service development and delivery”
and will be published under “PART 7: Innovation in hospitality marketing” in the Routledge
Handbook of Hospitality Marketing edited by Dogan Gursoy, Washington State University.
B. Journal publications
Osman, A. and Fuentes, M. (), The Moderating Role of Environmental Factors on the Relationship
between Creativity and Entrepreneurship:AComparative Study.
Osman, A. and Shehata, H. (),Tipping motives in Egyptian Restaurants: Customers’View.
Osman, A. (), The Mediating Role of Customer Satisfaction on the Relationship between Destination
CompetitivenessAttributes and Post-purchase Behavior.
Osman, A. (), Tourism and Hospitality Innovative CSR Practices: Relationship to Sustainable Social-
economic Development.
Participation in Research Projects  Participation as a research assistant in the European Union's Project for Developing Post-
graduate Studies in the Faculty of Tourism and Hotels; TEMPUS MEDA JEP 31084,
starting at 2003.
 Participation as a research assistant in a research project about Hotel in room innovations. Dubai,
United Arab Emirates, 2010.
 Participation as a project member in a joint project with Cordoba University, Spain about
entrepreneurship among tourism and hospitality undergraduate students, 2012.
 Participation as a project member in a national research project under Alex-Reb fund
entitled "Managing Food Waste in 4 & 5 star Hotels in Alexandria: Challenges and Way-
Out", 2016.
Reviewing and editing for
International Journals
A. Editorial Board Member
 Journal of the Faculty of Tourism and Hotels,Alexandria University, Egypt.
B. Article Editor
 Sage Open
C. Journal Reviewer
 Tourism Management.
 International Journal of Contemporary Hospitality Management.
 Journal of Hospitality Marketing & Management.
 Tourism Management Perspectives.
 Anatolia:An International Journal of Tourism and Hospitality Research.
 Journal of Tourism and Hospitalityresearch.
Conference Organization A. Conference Title and my Role
April 2003
Tourism, Investment, and Career Opportunities, held at the Conference Hall, Bibliotheca
Alexandrina/Member of the Conference Organizing Committee.
April 2005
The Egyptian North-western Coast on the International Tourism Map held at the Conference Hall,
Bibliotheca Alexandrina /Member of the Conference Organizing Committee
April 2014
Tourism in a Changing World: Opportunities and Challenges held at the Conference Hall, Bibliotheca
Alexandrina /Member of the Conference Scientific Committee.

Presentations
April 2011 "ULTRA Front Office Management", Training session. Alexandria, Egypt.
March 2012 "Using the digital library", Seminar. Alexandria, Egypt.
November 2012
"Entrepreneurial intention among Tourism and Hospitality Students", Workshop. Cordoba University,
Spain.
December2012 "Using the digital library", Seminar. Alexandria, Egypt.
April 2013 "ULTRA Front Office Management", Training session. Alexandria, Egypt.
May 2014 "Publication of international scientific researches", Seminar. Alexandria, Egypt.
June 2015 "Decision making and problem solving skills", Seminar.Alexandria, Egypt.
April 2016 "SPSS statistics for Social Sciences", Seminar. Alexandria, Egypt.
June 2016 "ULTRA Front Office Management", Training session. Alexandria, Egypt.
Organization memberships Fellow at the Faculty of Economic and Business Sciences, University of Granada, Spain.
Training Received Attended different career development programs held at the "Alexandria University's Faculty and
Leadership Development Center" Such as:
 Effective Teaching Skills.
 Effective Presentation Skills.
 Codes of Ethics.
 Research Methodology.
 Communication Skills.
 Use of technology in teaching.
 Credit Hours System.
 Exams and students in the education systems.
 Quality standards in the education process.
 E-learning.
 International publishing of Scientific research.
 Competing for research funds.
 Crisis and Disaster Management.
 Decision-making and problem-solving.
 Strategic planning.
 University management.
 Legal and financial aspects in university environment.
 Managing time and meetings.
 Conference organization.
Prizes andAwards
June 2012
The 1st
prize for the best published research for the academic year 2011-2012, FTH, Alexandria
University.
April 2014
Receiving a shield of excellence and a certificate of appreciation from the Sixth Scientific Conference
of the Faculty of Tourism and Hotels for outstanding performance as a member of the Scientific
Committee of the Conference.
August 2014
The 3rd
prize for the best published research for the academic year 2013-2014, FTH, Alexandria
University.

ANNEXES
June 2015
The 1st
and 2nd
prize for the best published research for the academic year 2014-2015, FTH,
Alexandria University.
Supervising, mentoring and other
activities
 Academic advisor for a number of undergraduate and post-graduate students at the FTH,
Alexandria University.
 Supervising 3 Master Students at the FTH,Alexandria University.
 Training coordinator/Department of Hotel Studies/Alexandria University/ 2012-present.
 Active member of the FTH quality assurance team.
 Contributing in the emergence of a new branch for FTH in an emerging Egyptian
governorate
 Contribute to the development of a new bachelor's degree utilizing the credit hour system.
 Participating in workshops organized by the Egyptian Ministry of Higher Education which
aim to the develop the Egyptian higher education system
 Participating in training activities directed to the capacity building of postgraduate students
and managerial staff.
References A. Prof. Hanan Saad Kattara, Professor of Hotel Management, Dean, Faculty of Tourism &
Hotels, Alexandria University, Egypt.
Mobile:( 002) 01223111226; E-mail: hkattara2008@hotmail.com
B. Prof. Mona Barakat, Professor of Hotel Management and Former Dean of the Faculty of
Tourism & Hotels, Alexandria University, Egypt.
Mobile;( 002) 01223303637; E-mail: Mona_barakat2000@yahoo.com
Google Scholar Citations https://scholar.google.com/citations?user=yhy2imoAAAAJ&hl=en
Research GateAccount https://www.researchgate.net/profile/Osman_El-Said
Linked inAccount https://www.linkedin.com/home?trk=nav_responsive_tab_home
Publons ReviewerAccount https://publons.com/dashboard/reviewer/#review-history
Copies of these documents can be attached if required to my C.V:
▪ Copies of degrees and qualifications;
▪ Work registration Proof;
▪ ICDL & TOEFEL certificates;
▪ Transcripts of records;
▪ Scanned Passport;

CV Dr Osman Ahmed ElSaid

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