1. • A vibrant professional, having rich experience of nearly 10 years in developing scalable solutions that dramatically
improves efficiency, productivity, and profitability with a demonstrated ability to define and map project scope,
specifications, project timeline, resources, and budget requirements from point of planning through production in both
traditional and virtual business environments. Expertise in System Administration, Technical Support, Troubleshooting
and Installation & Configuration
• Expert in System Administration, Technical Support, Troubleshooting and
Installation & Configuration
• Deft in networking activities including installation & configuration of
Operating Systems, Application Software, Anti-Viruses, Outlook and
Hardware
• Sound understanding of technical/ operational bottlenecks, as well as issues
put forth by the clients and troubleshooting the same to avoid further
escalation
• Highly resourceful and proficient in providing timely and cost-effective
integrated technology solutions
• Proficient in planning and implementing software rollouts and OS
deployments/upgrades; designing servers for backup and recovery of
server / database information
• Gained exposure in Hardware and Software troubleshooting in PCs and
Servers; Configuring, managing and troubleshooting Windows and Cisco VPN
• An effective communicator with honed relationship, planning,
coordination and analytical skills
TECHNICAL SKILLS:
• Languages: Java, J2EE, XML, JavaScript, HTML, CSS, OO, C++
• Databases: Oracle, database schema design
• Development IDEs: Oracle JDeveloper 10g, SQL*Plus, Toad 8 for
Oracle
• Web / App-Servers: Apache Tomcat
• Web Design: Dreamweaver, Front Page
• Analysis/Design Skills: Visio, Rational Rose
ADD-ONS:
• Advanced user of Microsoft windows 2008 and 2012 servers
• Advanced user of Microsoft windows
• Advanced user of Microsoft office
• Beginner skills of Fedora and Ubuntu Linux
ACADEMIC PROJECT:
• Graduation project: A web application that serves as the University's
Sports Department Reservations. The application was a multi-tier app
with logical separation between UI, business logic and database access.
Technologies used include: JAVA, J2EE, HTML and SQL Database.
CAREER CONTOUR
Jul’12 – Aug’14 / Sep’14 – Oct’16: Injazat Data Systems (Abu Dhabi – UAE)
Osama Abusamaha
+971506959890
osamasamaha@gmail.com
http://ae.linkedin.com/pub/osama-abu-
samaha/1a/7ab/834
“A dedicated, self-motivated
professional, aspiring for
assignments across
Telecommunications, Semi Govt.
and Govt. Companies,
Hospitals, Airports industries, etc.
Location Preference: Abu Dhabi,
Sharjah, Ajman & Dubai
SENIOR TECHNICAL SUPPORT PROFESSIONAL:
System Administrator / Technical Support Engineer
Holds in-depth understanding and knowledge in VMware’s, Networks, Servers and IT Security
PROFILE SUMMARY
EDUCATION
Bachelor of Computer Science from
Faculty of Information Technology, Al
Ahliyya Amman University in 2010
CERTIFICATIONS /TRAININGS
2014 Windows 8.1 Troubleshooting and
Configuration
2013 Windows 7 Enterprise Desktop
Support
2013 CCNA Routing and Switching
2013 ITIL v3 Foundation certification
2012 MCITP v. 2008
2004 Training Program Period 1400
Hours (A+), Vocational Training
Corporation Information
Technology Training Institute
2. Technical Support Engineer
Key Result Areas as Technical Support Engineer
• Accountable for:
o Maintaining and troubleshooting Vocera communication badges issues as well as installing and configuring
“Vocera Connect” on smartphones
o Providing first level of support for Imprivata application Single-Sign-On (SSO) and onsite support services for
IBM users and Cleveland Clinic Abu Dhabi caregivers
o Managing Active Directory users and computers as well as Exchange server
o Imaging Laptops, AIOs, NUCs and Tablets using PXE boot and installing proper drivers
• Responsible for:
o Installing, configuring and troubleshooting Cisco AnyConnect as well as VPN connection
o Configuring and troubleshooting Enterprise Vault archive and synchronization issues
o Troubleshooting Internet Explorer browser issues and adjusting its settings for best performance of Oracle
applications
o Providing onsite support services for IBM users and Cleveland Clinic Abu Dhabi caregivers
• Consistently communicating and coordinating with Network team to troubleshoot Cisco phone issues and activating
network points
• Deploying machines (AIOs, laptops and tablets), Vocera badges and Cisco phones for new joiners
• Configuring Endpoints with SSO policies such as All-In-One shared with direct access to VDI, Ambulatory Exam Room
Workstation and Dedicated Laptop/ All-In-One
Key Result Areas as Service Desk Coordinator
• Handled several major clients like Cleveland Clinic Abu Dhabi, Twofour54, Abu Dhabi Ship Building, Executive Affairs
Authority, Abu Dhabi Food Control Authority, Al Yah Satellite Communications Company and Imperial College London
Diabetes Center
• Created IP Phone profiles, MS Lync Accounts, CUCI Lync Login and Voice Mail
• Managed SharePoint sites' access permissions and shared documents and created SharePoint groups with different
permission levels
• Resolved ERP HRMS, OTL and E-source account issues
• Dealt with:
o Installation of Enterprise Vault, managing EV archive, synchronizing to EV server and troubleshooting EV
issues
o Archiving of mailbox, scanning PST and OST files and managing Outlook profiles
o Installation of security certificates for VPN and wireless network connections
Nov’11 – Apr’12: DevoTeam Middle East (Riyadh – Saudi Arabia)
IT Consultant
Key Result Areas
• Installed and configured BMC products on Servers (Remedy, Patrol, BIM, SIM, Portal, Clock Alarm, etc.)
• Efficiently monitored and maintained Servers etisalat Company performance, Hardware parts, Applications and
Operating System using BMC Products
INTERNSHIP
Dec.2004 – May.2009: Nasser Barakat Co. (Amman – Jordan)
Hardware & Network Maintenance Officer
Highlights
• Involved in installation and configuration of computer hardware operating systems and applications
• Worked in connecting hardware parts to create new computers and prepared the computer with installation of
operating system, applications to be ready to be using by end user
PERSONAL PROFILE
Date of Birth: 29th
April, 1984
Marital Status: Single
Nationality: Jordanian
Address: Al Majaz Street, Sharjah - UAE
Languages Known: Arabic Native, English Communication skills
