Take Action Faster With Context And Insight. OpsRamp helps digital operations teams drive resilient and responsive IT services by discovering topological relationships between resources at multiple levels in the increasingly hybrid and multi-cloud IT stack. In this webinar you’ll get an overview of Winter Release, including demonstrations of features to drive greater efficiency within modern IT operational environments: Application Topology. OpsRamp discovers more than forty popular enterprise applications and establishes topological relationships between application components and infrastructure. Hypervisor Topology. OpsRamp discovers virtual machines, hypervisor servers and clusters in VMware vSphere and KVM environments and their relationships. Enhanced Service Maps. Representing logical IT services, OpsRamp service maps now have a new user interface that makes it easy to identify underlying resources behind an IT service outage so that operations teams can hone in on the right course of action to restore services. Auto-Incident Creation and Routing. Automatic incident creation and routing using alert escalation policies to auto-assign incidents based on prior alert, incident, and notification data. Machine learning-driven alert escalation uses specific learned patterns (assignee groups, business impact, urgency, and priority) to route incident assignments for different types of alerts. Augmented Training for Inference Models. OpsRamp’s machine learning-based inference models correlate alerts linked by a common cause using historical alert data. Opsramp’s OpsQ now allows users to augment these models with additional user-provided training data. With such augmented training, IT operations teams can bootstrap OpsQ to recognize alert sequences that are uncommon in everyday operations, but important to identify when they occur. Frequency-Driven Alert Escalation. OpsQ now supports policies to escalate alerts based on how often an alert has recently occurred. With frequency-based alerting, operations teams can filter out alerts that flap only occasionally and escalate alerts that flap repeatedly. Cloud Native Monitoring. Discover and monitor Kubernetes environments across on-prem and cloud services like Azure Kubernetes Services, Google Kubernetes Engine, and Amazon Elastic Container Service for Kubernetes.

1. The OpsRamp Winter Release
January, 2019

2. OpsRamp Proprietary/Confidential
OpsRamp’s Mission:
Be the First
to Know
Hybrid, Multi-Cloud
Discovery, Monitoring
Take Action Faster with
Context and Insight
Service-Centric AIOps
Run IT Ops as
a Service
Multi-Tenant, Multi-Tier
ITOM Platform

3. OpsRamp Proprietary/Confidential
A Unified Platform for Hybrid IT
1400+ CUSTOMERS 100+ MSP / RESELLER PARTNERS
INDUSTRY RECOGNITION
“OpsRamp has taken the chaos out of our infrastructure.”
- VP of Infrastructure Delivery, Epsilon

4. OpsRamp Proprietary/Confidential
Innovating at the Speed of SaaS
OpsRamp.com/whatsnew

5. OpsRamp Proprietary/Confidential
Winter Release: What’s New
OpsRamp.com/whatsnew
• Impact Visibility & Service Context
• Service-Centric AIOps
• Cloud Native & Cloud Event Monitoring
• Updates Throughout the Platform

6. Impact Visibility & Service Context
“As cloud adoption spreads, there’s a definite market
need for innovative solutions that provide clarity,
control, and visibility into multi-cloud environments.”
William Fellows, 451 Research

7. Impact Visibility & Service Context
How do you keep track of dynamic & distributed relationships across business-critical
services and underlying apps, middleware, databases, and hybrid infrastructure?
Datacenter Multi-Cloud
AWS
Azure
Google
Apps and Middleware

8. OpsRamp Proprietary/Confidential
8
Application Topology Maps
Dynamically deliver
end-to-end topological
dependency
relationships for 40+
enterprise apps with
new application
topology maps.

9. OpsRamp Proprietary/Confidential
9
Hypervisor Topology Maps
Discover virtual
machines, hypervisor
servers, and clusters in
VMware vSphere and
KVM environments and
their underlying
relationships.

10. OpsRamp Proprietary/Confidential
10
Service Maps
The new service maps
UI makes it easy to
identify underlying
resources behind an IT
service outage so that
operations teams can
hone in on the right
course of action to
restore services.

11. OpsRamp Proprietary/Confidential
11
See Impact Visibility & Service Context Demo
OpsRamp.com/whatsnew

12. Service-Centric AIOps
“68% of IT Decision-Makers are
Experimenting with AIOps.”

13. OpsRamp Proprietary/Confidential
Service-Centric AIOps
How do IT teams quickly figure
out the critical incidents that
can derail their business?
Actionable, complete, and
contextual IT event data can
help enterprises manage alert
floods with data-driven
insights.

14. OpsRamp Proprietary/Confidential
14
Unified Platform Powered by AIOps: OpsQ
+ + ESCALATION MANAGEMENTMONITORING EVENT CORRELATION
INTEGRATE TO CONSOLIDATE

15. OpsRamp Proprietary/Confidential
15
Auto-Incident Routing
Automatic incident
creation and routing
through alert
escalation policies help
IT teams auto-assign
incidents based on
prior alert, incident,
and notification data.

16. OpsRamp Proprietary/Confidential
Certified ServiceNow Integration
OpsRamp.com/servicenow

17. OpsRamp Proprietary/Confidential
17
Augmented Training for Inferencing
Augment OpsRamp’s
alert inference models
with user-provided
training data to
bootstrap pattern
recognition and
identification.

18. OpsRamp Proprietary/Confidential
18
Frequency-Driven Alert Escalation
Filter out alerts that
flap only occasionally
and escalate alerts that
flap repeatedly with
frequency-driven alert
escalation.

19. OpsRamp Proprietary/Confidential
19
Check Out a Service-Centric AIOps Demo
OpsRamp.com/whatsnew

20. Cloud Native Monitoring & Event Mgmt
“We’re thrilled to have OpsRamp join CNCF.”
- CNCF executive director

21. OpsRamp Proprietary/Confidential
Cloud Native Monitoring and Event Management
How do IT teams discover and
monitor the container
infrastructure supporting
modern microservices
architectures in real-time?
(Image: Bruce Wong, Netflix)

22. OpsRamp Proprietary/Confidential
22
Containers & Kubernetes
Discover and monitor
Kubernetes
environments across
on-prem and cloud
services like Azure
Kubernetes Services,
Google Kubernetes
Engine, and Amazon
Elastic Container
Service for Kubernetes.

23. OpsRamp Proprietary/Confidential
23
AWS Cloud Event Monitoring
Collect, aggregate,
correlate and escalate
events from AWS
services such as AWS
Health, ECS, Redshift,
Data Migration
Services, and
CloudWatch.

24. OpsRamp Proprietary/Confidential
24
Cloud Native & Cloud Event Monitoring: Demo
OpsRamp.com/whatsnew

25. Other Platform Updates
“The adoption of modern workloads like cloud, containers
and serverless have exponentially increased the rate of
change. IT teams will need the right tools that are designed
for managing rapid velocity across a complex footprint.”
- Varma Kunaparaju, OpsRamp CEO and co-founder

26. OpsRamp Proprietary/Confidential
• New patch management capabilities
for patch compliance verification
• Synthetic transaction and SSL
certificate monitoring
• Knowledge base enhancements for
easier categorization and linking
Other Platform Updates
Customers and Partners: docs.opsramp.com

27. Overview on the blog:
blog.opsramp.com
Connect with us on the Community

28. Connecting with OpsRamp
opsramp.com/whatsnew