The Summer 2019 Release introduces OpsQ Observed Mode to build confidence in machine learning models for IT event and performance analysis. It also includes automated alert suppression to reduce human time spent on first-response to alerts, continuous learning-based alert escalation using live event data, and new infrastructure monitoring capabilities for cloud native environments. Watch our on-demand webinar to see all the new enhancements to the platform, including: OpsQ Observed Mode: OpsQ Observed Mode helps incident management teams assess the accuracy of the OpsRamp machine learning algorithms in a live production environment before they take effect. Learning-Based Auto-Alert Suppression: OpsQ looks for recurring alert patterns in production environments and suppresses those alerts that occur at a predictable cadence. OpsQ uses seasonality-based and attribute-based auto-alert suppression techniques as a first-response mechanism. Service and Topology Maps: The Summer 2019 Release introduces new impact visibility and service context features that deliver dynamic relationship data for public cloud services and actionable insights for understanding cross-site interconnections. Cloud Native Discovery and Monitoring: DevOps and site reliability engineering (SRE) teams can now monitor popular open source applications used in cloud native environments and access relevant performance insights for Mesosphere and Azure Stack in the OpsRamp platform Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

1. OpsRamp Summer 2019
June, 2019

2. OpsRamp Proprietary/Confidential
What’s New in the Summer 2019 Platform Release
Demonstrations
Discussion
Darren Cunningham
Marketing
Mahesh Ramachandran
Product Management
CurtThorin
Solution Consultant

3. 3
April 2019 | OpsRamp Proprietary/Confidential
The OpsRamp Mission
Be the First
to Know
AchieveVisibility and
Control Across a Hybrid
Infrastructure
Run IT Ops as
a Service
Modern SaaS based
Multi-Tenant ITOM
Platform
Take Action Faster with
Context and Insight
Service-Centric AIOps for
Intelligent Event Correlation

4. OpsRamp Proprietary/Confidential
Driving the Future of Hybrid IT Ops Management
1400+ CUSTOMERS 100+ MSP / RESELLER PARTNERS
INDUSTRY RECOGNITION

5. 5
April 2019 | OpsRamp Proprietary/Confidential
One Platform: Integrate, Consolidate, Accelerate
+
Intelligent Incident
Mgmt
Hybrid Infrastructure
Monitoring
Alert Correlation /
Escalation Mgt+
AIOps

6. OpsRamp Proprietary/Confidential
Innovating at the Speed of SaaS
opsramp.com/whatsnew

7. OpsRamp Proprietary/Confidential
Summer 2019:What’s New
• Service-Centric AIOps
• ImpactVisibility and Service Context
• Cloud Native Discovery and Monitoring
• Platform Updates
opsramp.com/whatsnew

8. Service-Centric AIOps
“67% of respondents have concerns about the relevance
and reliability of the insights delivered by artificial
intelligence for IT operations (AIOps) tools.”
2019 State of AIOps Report
info.opsramp.com/state-of-aiops

9. Service-Centric AIOps: OpsRamp OpsQ
RECOGNIZE
Intelligent Alerting
MEASURE
Alert Correlation
CONTROL
Alert Escalation
SUSTAIN
Auto-Remediation

10. OpsRamp Proprietary/Confidential
10
OpsQ Observed Mode
Build trust and
confidence in how
machine learning
algorithms can surface
relevant insights for
recognizing, repairing,
and fixing problems with
actionable insights.

11. OpsRamp Proprietary/Confidential
11
Learning-Based Auto-Alert Suppression
OpsQ automatically
suppresses known and
expected alerts using
first-response policies
and reduces alert noise
with time-based and
attributed-based
pattern matching.

12. OpsRamp Proprietary/Confidential
12
Automatic Resource Creation from
3rd Party Events
OpsQ now creates new
managed resources (if
the resource does not
already exist in
OpsRamp) from
third-party alerts.

13. OpsRamp Proprietary/Confidential
13
Continuous Learning for Alert Escalation
Continuous learning in
OpsQ adjusts and
optimizes alert
assignment and priority
across dynamic IT
environments and
ensures timely action
for outstanding alerts.

14. OpsRamp Proprietary/Confidential
Summer 2019:What’s New
• Service-Centric AIOps
• ImpactVisibility and Service Context
• Dynamic Dependency Mapping for Hybrid Infrastructure
• Cloud Native Discovery and Monitoring
• Platform Updates
opsramp.com/whatsnew

15. OpsRamp Proprietary/Confidential
15
CloudTopology for AWS
DevOps and SRE
teams can visualize the
topology context for
AWS resources like
EC2,VPC, RDS, or ELB
and troubleshoot
issues with
context-aware
confidence.

16. OpsRamp Proprietary/Confidential
16
Cross-Site ConnectionTopology
OpsRamp now
supportsWAN
discovery protocols
(BGP/OSPF) so that IT
teams can keep of
track network
connections across
multiple enterprise
deployments.

17. OpsRamp Proprietary/Confidential
Summer 2019:What’s New
• Service-Centric AIOps
• ImpactVisibility and Service Context
• Cloud Native Discovery and Monitoring
• End-to-EndVisibility for Modern Infrastructure Services
• Platform Updates
opsramp.com/whatsnew

18. OpsRamp Proprietary/Confidential
18
Out-of-the-Box Kubernetes Dashboards
OpsRamp delivers
granular insights for
Kubernetes clusters and
underlying containers,
pods, and nodes with
default Kubernetes
dashboards across both
on-prem and public
cloud environments
(AKS, EKS, and GKE).

19. OpsRamp Proprietary/Confidential
Expanded Application Monitoring
Agentless monitoring
for ActiveMQ,
RabbitMQ, Apache
Spark, Apache Solr,
Elasticsearch,
CockroachDB,
Couchbase, Fluentd, and
Neo4j with relevant
metrics.

20. OpsRamp Proprietary/Confidential
20
Integrations for Azure Stack and Mesosphere
Azure Stack: Discover
and monitor network
connections, virtual
networks and load
balancers in an Azure
Stack environment.
Mesosphere: The
integration captures
performance metrics
for Mesos master and
agent nodes.

21. OpsRamp Proprietary/Confidential
Summer 2019:What’s New
• Service-Centric AIOps
• ImpactVisibility and Service Context
• Cloud Native Discovery and Monitoring
• Platform Updates
• New synthetic monitoring capabilities, service map enhancements,
bulk data export, etc.
opsramp.com/whatsnew

22. OpsRamp Proprietary/Confidential
• Expanded synthetic monitoring
• Bulk data export
• Improved dashboard
templates, widgets
• UI: Improved search options in infrastructure page,
resource listing/details pages, integration pages
Other Platform Updates
Customers and Partners: docs.opsramp.com

23. OpsRamp Proprietary/Confidential
Other Platform Updates: ITSM Certifications
opsramp.com/servicenow opsramp.com/ivanti

24. Connect with us on the Customer Community

25. 11
Connecting with OpsRamp
See everything, all
in one place.
Manage and monitor your
services with insight
Continuous innovation
through automation
Discovery Intelligence Optimization
opsramp.com/whatsnew
Follow us on:
twitter.com/OpsRamp
linkedin.com/company/OpsRamp
youtube.com/OpsRamp
facebook.com/OpsRampHQ
Instagram/OpsRamp
slideshare.net/OpsRamp