Managed Service Providers Need to Ramp Up Now2. © 2020 OpsRamp. All Rights Reserved.
Introduction
2
Paul Bates
• Sales Director –
EMEA
• Worked in Telco and
MSP for 15 years
• Former VP of Cloud
- €330m Swedish SI
Eric Cook
• Director of Solutions
Consulting – EMEA
• Has spent 24 years
in ITSM and ITOM
• Experience has
spanned
MSPs, Resellers, and
Software ISVs
3. © 2020 OpsRamp. All Rights Reserved.
Agenda
3
• Short introduction
• Challenges of a modern MSP
• Why OpsRamp was founded – innovating the MSP
4. © 2020 OpsRamp. All Rights Reserved.
The OpsRamp Mission: Simplify and Transform IT Ops
4
Founded
2014
Worldwide
distribution
Employees
280 globally
Investors
Sapphire Ventures
Morgan Stanley
HPE
“With its investment in OpsRamp, HPE looks to
open a new chapter in IT operations management”
200+ Partners +1,800 Customers
6. © 2020 OpsRamp. All Rights Reserved.
Customer Transformation by Public Cloud
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• Flexibility
• Agility
• Pricing transparency
• Innovation
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It is all about the workloads…
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• Workload centric
• All platforms remain
• Hybrid = normal
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How this impacts an MSP
10
• Business Model
11. © 2020 OpsRamp. All Rights Reserved.
How this impacts an MSP
11
• Business Model
• Skills
https://blog.opsramp.com/cloud-skills
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How this impacts an MSP
12
• Business Model
• Skills
• Tools
13. © 2020 OpsRamp. All Rights Reserved.
How this impacts an MSP
13
• Business Model
• Skills
• Tools
• Profitability
o Per contract
o Operating costs
14. © 2020 OpsRamp. All Rights Reserved.
Hybrid IT Infrastructure is Chaos
VIRTUALIZATION
c
DATABASE
STORAGE
and
BACKUP
c
c
NETWORK SERVER
APPLICATION
On-Premises
Datacenters
Siloed
IT Teams &
Business
Units
Multi Cloud
Cloud Service
Providers &
Cloud Native
Tools
14
15. © 2020 OpsRamp. All Rights Reserved.
15
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
Unified Platform: From Discovery to Resolution
Unified Digital Operations Platform
Multi-Tenancy Role-Based Access Dashboards
Improve ITOps and
Business Alignment
Understand Resource
Dependencies
Detect and Resolve
Incidents Faster
Improve Governance,
Uptime & Reliability
Save Time
and Costs
Centralize and
Simplify Monitoring
Server
Multi-Cloud
Applications
Storage
Network
Multi-Virtualization
Cloud-Native
Websites &
Transactions
Databases
16. © 2020 OpsRamp. All Rights Reserved.
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
Clearly Identify ALL Your IT Resources
with auto-discovery across on-prem and hybrid clouds
Proactively Detect Performance Issues
with native instrumentation & integrations
Deliver Exceptional End-Customer Experience
with synthetic monitoring & resource dependency mapping
Unified View of System Health
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“ OpsRamp enables us to focus on an outcomes-
based approach, which increases client
satisfaction and retention. ”
– Geoff Smith, Director of Managed Service
Business Development, GreenPages –
17. © 2020 OpsRamp. All Rights Reserved.
Reduce Alert Volumes and Improve Productivity
with OpsQ event suppression & deduplication
Identify Root Cause Faster and Reduce MTTR
with event correlation and intelligent incident routing
Improve Cross-Team Collaboration
with bi-directional ITOM and ITSM integration
Take the Right Action Faster
17
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
“ OpsRamp has taken the chaos
out of our infrastructure. ”
– Mathew Campbell, VP of Infrastructure
Delivery, Epsilon –
18. © 2020 OpsRamp. All Rights Reserved.
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
PlatformSave Time and Focus on Strategic Initiatives
with auto-remediation and auto-patching
Enable Remote Workforce with Governance
with role-based consoles, audit recordings and audit trails
Improve Uptime & Reliability
with policy-based templates and runbook management
Drive Efficiency & Improve Productivity
18
“ OpsRamp addresses hybrid IT management needs
that neither older ops management nor newer point
solutions are able to address adequately. ”
– Jason Bloomberg, President, Intellyx –
19. © 2020 OpsRamp. All Rights Reserved.
Empower Business Agility & Innovation
with a multi-tenant, multi-tier SaaS framework
Eliminate Silos & Align Business and IT Metrics
with role-based dashboards and access controls
Decrease Cost of IT Operations Management
with a centralized service-centric platform
The Power of the Unified Platform
Digital Operations Command Center
19
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
SaaS Based
AIOps
Platform
“ OpsRamp is our single integrated platform strategic
for our growth in delivering cloud operations
management for managed services. ”
– 2nd Watch –
20. © 2020 OpsRamp. All Rights Reserved.
OpsRamp is Powered by AIOps:
Reduce Noise, Detect/Resolve Faster
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Native
Instrumentation
Integrations
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps Platform
21. © 2020 OpsRamp. All Rights Reserved.
Unified Digital Operations Platform
© 2020 OpsRamp. All Rights Reserved.
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22. © 2020 OpsRamp. All Rights Reserved.
Summary
22
• Platform to drive service innovation and simplicity
• Consolidate
• Automate
• Improve service quality and customer loyalty
• Shift the balance of bi-modal IT
• Increase contract and overall profitability