1. Enabling Business
Transformation
Building Capability
Jim Downie

2. User
Experience
We won’t ask for the same
information twice and will make the
most of what we do have before
asking for more.
Security
We will ensure that we pay money
to the right people; taking good care
of information and making sure that
we get it right first time.
Technology and
Platform
We will build systems capable
of integrating with, and
exploiting, new technology.
People
Our people are crucial to achieving
our ambitions. We will ensure that we
have the capability to do the right
work, with the right people in the
right place.
Execution and
Delivery
We will continually improve our services,
using the right tooling, technology, and
processes to drive innovation.
Organisation
and Culture
We will embed digital creativity into
DWP. Collaboration and innovation
will be the norm.
Leadership
We will have a clear vision, strategy
and roadmap for delivery. This will be
supported by the right targets,
reporting and governance to drive our
transformation.
From Digital
To Business
Transformation

3. Digital Academy
Digital Academy @DigitalDWP

4. Agile
User Centred
Design
Digital
Government
Digital Tools
and Methods
The Four Pillars

5. GDS Design Principles
1. Start with needs
2. Do less
3. Design with data
4. Do the hard work to make it simple
5. Iterate. Then iterate again
6. Build for inclusion
7. Understand context
8. Build digital services, not websites
9. Be consistent, not uniform
10.Make things open: it makes things better

6. Teach, Learn and do…do...do it again

7. • Digital Organisation
• Channel shifting
• Working in multi-disciplinary
teams
• Digital security
• Final Show & Tell
• One week placement on an
exemplar programme
• User centric design
• Understanding user stories in
detail
• Prototyping, wireframing and
designing for usability
• User testing and continuous
improvement
• Assisted digital
• Accessibility
• Agile teams and agile
leadership
• Dealing with change
• Agile requirements
• Building an agile
environment
• Release management
• Integrating with legacy
• Introduction to the Digital
Academy
• Technology Foundations
• Government Digital Design
Principles
• Agile – why and what?
• Agile planning, estimation
and iteration
• Review of placements
• Learnings from ecommerce
• Web analytics
• Business insight
• Industry visits
DIGITAL FOUNDATIONS USERS FRONT & CENTRE AGILE FOR DIGITAL
DIGITAL INSIGHT
WEEK 1 WEEK 2 WEEK 3
WEEK 5
PLACEMENT WEEK PUTTING THINGS
INTO PRACTICE
WEEK 4 WEEK 6
The schedule

8. The capability path

9. Transformation hubs

10. More?
Email, call, text, tweet
Jim Downie
Business Transformation Group
Deliver Directorate
Head of Building Capability
jim.downie@dwp.gsi.gov.uk
07768558351
@jimdownie50