Methodbank and toolkit for design in Government

1. Policy Lab method bank and toolkit Summer 2015

2. Diagnose Discover Develop & Deliver Lab light Full project Establish scope & Generate insights Identify knowledge Develop, test and refine shared ideas and proposals Policy Lab Team with Policy Lead Policy Lead Policy Lab full project process 2015 ExternalInternal

3. Diagnose Discover Develop & Deliver Lab light Full project Establish scope & Generate insights Identify knowledge and ideas Develop, test and refine ideas and proposals Optional additional units Policy Lab Methodbank Lab Intro Hopes & fears cards Personas / pen portraits Rapid Ideas generation Asset mapping Lab templates Rapid Prototyping / minimal viable product Challenge setting Opportunity mapping Customer Journey mapping Research Review / Evidence Safari Road- mapping Review / pitches / critique Ideation & co-design Policy Canvas Discovery cards Change cards Setting scope Design sketch sheets Ethno- graphy Options review pages Service or systems blueprint Speculative design Road- mapping template Service blueprint Persona template User- journey maps 72 3 5 8 10 11 121 9 Feedback Pages 6 Ideation template 13 Challenge setting cards 4 Paper prototype templates 14

4. Policy Lab tools and techniques

5. Visioning workshops help teams build a shared view of the policy area Tools & Techniques Diagnose: Setting scope

6. ‘Hopes and Fears’ cards help teams develop a shared vision Tools & Techniques Diagnose: Sharing vision

7. ‘Challenge setting’ pages are used to build a shared understanding of a problem Tools & Techniques Diagnose: Challenge

8. ‘Change cards’ These cards change the scope of the problem, by prompting new perspectives – download a set here Tools & Techniques Diagnose: Challenge

9. ‘Design ethnography’ builds insight by shadowing users or spending time with them discussing their lived experience in real contexts Tools & Techniques Discover: User’s experience

10. ‘Personas’ are used to represent different end users Tools & Techniques Discover: User’s experience

11. ‘Journey mapping’ looks at a service from a user’s point of view Tools & Techniques Discover: User’s experience

12. ‘Asset Mapping’ Assumes nothing starts from a blank page so looks at a what knowledge, skills, resources, intellectual property already exist and how they are configured. Tools & Techniques Discover: Asset Mapping

13. ‘Policy on a page’ This template captures a snapshot of a policy area. It follows a similar style to a business model canvas. Tools & Techniques Discover: Policy scope

14. Rapid ideas generation is a quick fire technique for teams to co-create new ideas Tools & Techniques Develop: rapid ideas

15. Co-design workshops enable different people to come together and share ideas Tools & Techniques Develop: Ideation

16. ‘Touch points’ mark the physical interactions with a service Tools & Techniques Develop: Areas for improvement

17. Collaborative workshops help teams generate shared ownership and actions Tools & Techniques Develop: Priorities

18. Paper prototyping Rapidly sketch out an example of how a service might work using software apps like POP Tools & Techniques Develop: Concepts

19. ‘Table top prototyping’ helps visualise a service to quickly test assumptions Tools & Techniques Develop: Prototypes

20. ‘Speculative design’ helps visualise a future product and use this to build a future scenario. For example a future newspaper headline, or an object from the future can stimulate new thinking. Tools & Techniques Develop: Designs

21. Co-design sessions enable end-users and policy-makers to come together use their collective wisdom to develop options. Tools & Techniques Develop: Co-design IMAGE FROM EXPORT JAM

22. Opportunity Mapping, lays out key concepts and ideas so that teams can discuss and prioritise together. Tools & Techniques Develop: Opportunities IMAGE FROM DOTT

23. Road mapping helps build a shared plan of action using visual assets and milestones Tools & Techniques Develop: Roadmapping

24. Service blueprints reveal the intended service delivery across different channels e.g. digital, face to face, print. Tools & Techniques Deliver: Blueprints

25. A ‘jam’ is where different people come together in small groups, simultaneously networked around the world to share insights, generate new ideas, build concepts and present them, all in a limited amount of time. For example check out this video from Northern Futures Other tools & techniques

26. Policy Lab approach

27. Optional additional units Policy Lab Team with Policy Lead Lab Intro Hopes & fears Personas / pen portraits 1-3 hours Rapid Ideas generation Asset mapping As Required Lab sprint process 2015 PrototypingChallenge Setting Opportunity mapping Journey mapping Research Review Lab introduction Lab sprint Road- mapping Session write up Pitches / critique As Required As Required Evaluate 3 hours – 3 days

28. Engage with sponsor Commission experts Citizen insight Establish governance ExternalInternal Options appraisal Test and evaluate Policy Lab Team with Policy Lead Policy Lead Lab Intro Outline proposal Prototyping Implement 3-6 weeks Ethnography and expert input Evaluate Advisory group Expert group Project group 4-8 weeks Identify scope Generate insights Develop shared ideas and proposals Policy Lab full project process 2015 Lab Sprint As Required As Required Lab Report Co-lab Session

29. Working with Lab Commissioning Lab Our projects come from all parts of government. We are always open to enquiries for new projects. We offer a quick overview of Policy Lab and an opportunity to work up a project idea in an introductory workshop for policy teams who may be interested in running a lab project. For more information contact Beatrice.Andrews@cabinetoffice.gov.uk

30. Policy Lab UK Read more openpolicy.blog.gov.uk Or follow us on twitter @PolicyLabUK Or contact beatrice.andrews@cabinetoffice.gov.uk