1. Open City Portal Delta Nigeria, November 2008 Step2 Leadership and Vision of the Mayor

2. Contents 1. What is Vision from the Top? 1.3. The e-government plan 1.4. The goals of the vision 2.4. Universal access 2.5. Participatory approach 1.1. The importance of leadership 1.2. The message to the citizens 2. Creating the Vision Statement in OCP 2.1. Broad goals 2.2. Benefit to citizens 2.3. Initial priorities 3. Remarks about the Vision

3. Contents 1. What is Vision from the Top? 1.3. The e-government plan 1.4. The goals of the vision 2.4. Universal access 2.5. Participatory approach 1.1. The importance of leadership 1.2. The message to the citizens 2. Creating the Vision Statement in OCP 2.1. Broad goals 2.2. Benefit to citizens 2.3. Initial priorities 3. Remarks about the Vision

5. 1.1. The importance of leadership All significant social/economic changes ,as e-government is, require strong leadership to successful transformation Leadership made the decisions balancing the interests of both, the Public Administration and the Citizens and solves the arisen disputes . The leader accompanied by his/her staff , must develop and apply the new and integrated processes and procedures using modern technology tools . e-Government means modernizing the Public Administration structure Main objective of the e-Government initiative: Providing an excellent customer service The cost savings comes as well when achieving this primary goal. Methodology to achieve its objective: Government becoming service-oriented instead of process-oriented Integrating services and establishing and maintaining high service-level quality The requirement of a leader to perform the methodology and achieving the goal

7. 1.1. The importance of leadership Properly training and equipment for the staff is critical. People working on the modernized administration must count with the necessary experience and knowledge to achieve the highest service delivery quality and productivity gains. Investment in people is as important as in technology. A strong leadership and a well-trained staff assures the success of the e-government project. Not only the leader , but also his or her equipment

11. 1.4. The Goals of the Vision Emphasize direct benefits of e-gov to the daily life of citizens Explain easily how the City Portal will benefit the "daily life" of the citizens: providing better access to information on schools and hospitals, shortening transaction times, increasing the efficiency of the government, etc. Identify initial priorities and time lines - Some initial priorities to achieve in one or two years - Simple but useful promises for example giving all the contact information and office hours, will be on the portal within a certain time Explain how all the people can gain access to the Portal People with no personal computers or internet connections can access the Portal, for example, through public information centers located in the city offices , schools , libraries and post offices . Invite and encourage citizens to contribute contents to the Portal Include all citizens not only in accessing information but also in sending it. Benefits and importance of this should be explained as well.

12. Contents 1. What is Vision from the Top? 1.3. The e-government plan 1.4. The goals of the vision 2.4. Universal access 2.5. Participatory approach 1.1. The importance of leadership 1.2. The message to the citizens 2. Creating the Vision Statement in OCP 2.1. Broad goals 2.2. Benefit to citizens 2.3. Initial priorities 3. Remarks about the Vision

16. Area Impact on Financial Current/anticipated income, asset values, liabilities, entitlements… Citizens profit from the increased regional wealth, as well as better services due to new businesses opening in the area Political Personal or corporate influence on government policy, political affairs and political parties or prospects Citizens have better information on the local policy-making and know more Social Family or community relationships, social mobility, status, and identity OCP creates opportunities for new social ties and relationships Strategic Economic or political advantage or opportunities, goals, resources for innovation or planning Favorable climate encourage valuable individuals to remain in the community and improve it Ideological Alignment of government actions or policies or social outcomes with beliefs, moral or ethical positions Citizens monitor government’s activities and judge them in the light of their moral convictions Stewardship Public’s view of government officials as faithful guardians of the value of the government itself in terms of public trust, integrity, and legitimacy Citizens develop more trust on their government’s integrity

18. 2.4. Universal Access Citizens with no access to personal computers or Internet connections must be involved in the project as well. So, the vision should mention how these people can access the Portal, for example, through the public information centers located in the city offices, libraries and post offices E-government plan must be carried out together with a infraestructure development strategy to provide citizens with access to e-gov tools

20. Contents 1. What is Vision from the Top? 1.3. The e-government plan 1.4. The goals of the vision 2.4. Universal access 2.5. Participatory approach 1.1. The importance of leadership 1.2. The message to the citizens 2. Creating the Vision Statement in OCP 2.1. Broad goals 2.2. Benefit to citizens 2.3. Initial priorities 3. Remarks about the Vision