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Case study: Digiprise

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Case study: Digiprise

  1. 1. Case Study: Digiprise Digiprise™ Improves Reliability and Application Performance While Reducing Costs 35% On-Demand Company Digiprise, Inc. provides a CRM/ERM solution for small to mid-size services companies. The Digiprise On-Demand “OpSource understood our business, and what we Service Management solution integrates a company’s are trying to achieve. Our managed hosting provider pre-sales and post-sales service delivery process and just wanted to sell us more servers. Our needs are not focuses on customer management, increasing customer about servers, they are about performance and retention & satisfaction. Being a hosted solution, customers benefit from a low total cost of ownership service.” (TCO) with customizability & extensibility built into the - Venky Rangachari product. The unique pay-as-you-go pricing model allows President, Digiprise customers to begin with little or no upfront fees and pay a monthly fee based on their number of users. Customer Profile: Digiprise, Inc. Digiprise Requirement 685 West Maude Ave. With over 500 companies depending on the performance, Sunnyvale, CA 94085, USA security, and availability of Digiprise’s on-demand CRM/ www.digiprise.com ERM application, it was critical for Digiprise to find a SaaS solution provider capable of delivering an entire solution, Industry: not just a secure place to locate servers. OpSource, an expert CRM at SaaS delivery, is entirely focused on enabling Digiprise to deliver the highest quality application to its rapidly growing OpSource Solution: customer base. OpSource Managed Hosting OpSource Application Operations™ Complete Solution Unlike traditional managed hosting companies, OpSource Key Benefits: provides everything that a software company needs to • Cost savings of more than 35% over previous deliver the highest quality SaaS solutions to an unlimited managed hosting provider number of end users—without requiring them to purchase • Seamless migration from old hosting environment additional servers to improve performance and ensure • Improved application performance scalability. In its previous hosting relationship, Digiprise • 100% uptime SLA faced the prospect of having to upgrade its equipment • Application health monitoring every 1-2 years.© 2010 OpSource, Inc. All rights reserved. Page 1 of 2
  2. 2. YOU BUILD IT. WE DELIVER IT. Instead of charging customers on a per-server basis, Digiprise requires a fully redundant and fault tolerant OpSource offers a success-based pricing structure for its environment for delivering its application to end users SaaS enablement and delivery solution, OpSource on a 24x7x365 basis. To demonstrate its commitment to On-Demand. This innovative pricing model allows software Digiprise’s success, OpSource‘s Service Level Agreement vendors like Digiprise to bring their applications to market (SLA) guarantees 100% availability of Digiprise’s on- as a service without having to pay the high upfront demand CRM/ERM solution. Digiprise also benefits costs associated with traditional hosting. With OpSource, from the OpSource Application Health Monitor, a web- overall costs don’t increase until the software company’s based system that provides Digiprise with a view into customer base expands. And, as the total number of its application. The Application Health Monitor displays customers grows, per user costs decrease, thereby critical performance metrics and lets Digiprise know that maximizing cost efficiencies. its application is secure and available. “OpSource’s pricing model was very compelling,” noted Why OpSource? Rangachari. “The pay-as-you-grow approach allowed us Digiprise chose OpSource as its new service provider to reduce our risk and cost by matching our infrastructure because OpSource is the only company entirely focused on growth to our revenue growth, and is closely aligned to SaaS enablement and delivery, and therefore offers value the way we charge our own customers for our that traditional hosting companies do not. With OpSource, on-demand offering.” Digiprise can avoid the high price of hosting and keep its cost structure in line with growth. OpSource orchestrated a seamless transition of Digiprise’s SaaS infrastructure from the previous hosting provider to the new facility, with no interruptions in service for Digiprise customers. Company Corporate Headquarters OpSource provides cloud and managed hosting solutions that enable businesses of all sizes to accelerate 5201 Great America Parkway, Suite 120 growth and scale operations while controlling costs and reducing IT infrastructure support risks. More than Santa Clara, CA 95054 500 SaaS ISVs, cloud platform providers, carriers and enterprises rely on OpSource’s expertise, experience and 408-567-2000 agility to operate high-availability, business-critical hosting environments. sales@opsource.net www.opsource.net© 2010 OpSource, Inc. All rights reserved. Page 2 of 2