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Webinar
Conversion Optimization Secrets
Used By Amazon
- 30 minutes -
MAKE THE MOST
PROFITABLE
HOLIDAY SEASON EVER
Actionable Webinar for Online Retailers
- 30 minutes -
Hi,

My name is Omri Yacubovich.

I’m an experienced behavioral marketer specializing in
e-commerce conversion rate optimization (CRO) and
growth hacking, and also a guest writer at top industry
blogs.
About the speaker
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Top 3 Marketing Channels To Focus On
1. Truly Integrated Email Marketing
Top 3 Marketing Channels To Focus On
1. Truly Integrated Email Marketing
44% of email recipients
made at least one purchase
as the result of a promotional email
Top 3 Marketing Channels To Focus On
1. Truly Integrated Email Marketing
20% of Marketers
Using Personalized
Email Campaigns
Top 3 Marketing Channels To Focus On
1. Truly Integrated Email Marketing
ü Data	
  Cleanse	
  -­‐	
  is	
  your	
  data	
  organized	
  and	
  up-­‐to-­‐date?	
  
ü List	
  Segmenta/on	
  –	
  Do	
  you	
  have	
  any	
  easy	
  way	
  to	
  email	
  different	
  type	
  of	
  
subscribers	
  (e.g.	
  customers	
  vs.	
  newsle?er	
  subscribers)?	
  
ü Define	
  special	
  campaigns	
  per	
  segment	
  -­‐	
  Do	
  you	
  put	
  yourself	
  in	
  the	
  
shoes	
  of	
  personas	
  of	
  each	
  segment	
  when	
  defining	
  a	
  campaign?	
  
ü Sync	
  email	
  with	
  other	
  markeCng	
  channels	
  –	
  Are	
  your	
  email	
  and	
  landing	
  
page's	
  markeCng	
  messages	
  aligned?	
  
Holiday Season Email Checklist
Top 3 Marketing Channels To Focus On
2. Mobile Commerce
Top 3 Marketing Channels To Focus On
one-­‐quarter	
  of	
  ecommerce	
  sales	
  
between	
  Thanksgiving	
  and	
  Cyber	
  
Monday	
  came	
  from	
  mobile	
  devices	
  	
  
(a	
  20%	
  increase	
  over	
  the	
  year	
  prior)	
  
2. Mobile Commerce
Top 3 Marketing Channels To Focus On
2. Mobile Commerce
ü Focus	
  on	
  micro-­‐conversion	
  	
  
ü Use	
  Mobile-­‐friendly	
  overlays	
  	
  
ü Sync	
  the	
  mobile	
  experience	
  with	
  your	
  email	
  campaigns	
  	
  
ü Mobile	
  Data	
  Analysis	
  	
  
Holiday Season Mobile Checklist
Top 3 Marketing Channels To Focus On
3. Web Personalization
Top 3 Marketing Channels To Focus On
73%	
  prefer	
  to	
  do	
  business	
  with	
  brands	
  
that	
  use	
  personal	
  informaCon	
  to	
  
3. Web Personalization
Top 3 Marketing Channels To Focus On
3. Web Personalization
ü Contextual	
  Email	
  Capturing	
  	
  
ü New	
  vs.	
  Returning	
  Visitors	
  	
  
ü Geo-­‐Loca/on	
  
ü Showcase	
  Social	
  Proof	
  	
  
ü Make	
  Offers	
  with	
  Abandoned	
  Cart	
  Messaging	
  	
  
Five	
  Website	
  PersonalizaCon	
  Campaigns	
  For	
  The	
  Holidays
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Understanding Your Shoppers Motivations & Intent!
1! Reciprocity	
  
2! Social	
  Proof	
  
3! Commitment	
  and	
  Consistency	
  
6 Principles of Persuasion by Prof. Robert B. Cialdini
4! Liking	
  
5! Authority	
  
6! Scarcity	
  
Professor Emeritus of Psychology and Marketing. His book Influence
sold over 2 million copies, and translated into 26 languages .
Understanding Your Shoppers Motivations & Intent!
Understanding Your Shoppers Motivations & Intent!
1! Using Reciprocity to Drive More Conversions
Understanding Your Shoppers Motivations & Intent!
2! Social Proof
Understanding Your Shoppers Motivations & Intent!
3! Ensuring Commitment and Consistency
Understanding Your Shoppers Motivations & Intent!
4! Being Likable
Understanding Your Shoppers Motivations & Intent!
4! Being Likable
Understanding Your Shoppers Motivations & Intent!
4! Being Likable
Understanding Your Shoppers Motivations & Intent!
5! Building Authority
Understanding Your Shoppers Motivations & Intent!
6! Creating Scarcity
Understanding Your Shoppers Motivations & Intent!
Anchoring	
  effect	
  
Understanding Your Shoppers Motivations & Intent!
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Test & Target During The Holiday Season
1. Test for impact not for variations
Test & Target During The Holiday Season
2. Data driven decisions
Test & Target During The Holiday Season
3. Utilize persuasion principles
Reciprocity	
  
Social	
  Proof	
  
Commitment	
  and	
  
Consistency	
  
Liking	
  
Authority	
  
Scarcity	
  
Test & Target During The Holiday Season
4. Create Personal Shopping Experience
#CRO @CSciences @Omri_Yacubovich http://CommerceSciences.com !
Test & Target During The Holiday Season
5. Be there when a customer needs you
#CRO @CSciences @Omri_Yacubovich http://CommerceSciences.com !
Test & Target During The Holiday Season
6. Quick execution capabilities
Test & Target During The Holiday Season
7. Leverage (big) data
Test & Target During The Holiday Season
8. One bird in the hand is better…
Test & Target During The Holiday Season
9. Make it easy
Test & Target During The Holiday Season
10. Build Your Promo Calendar
New visitor
Returning visitor
Visited page
Traffic source
Referring URL
Country
State
Marketing campaign
Custom attributes
Past behavior
About to leave
Time on site Shoppers Data è Intent
Shopper Centric Approach
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
5 Winning Tactics for the 2015 Holiday Season
1. Create & Run Unique Email Capture Campaign
5 Winning Tactics for the 2015 Holiday Season
2. Build Anticipation with Sequence Email Campaigns
5 Winning Tactics for the 2015 Holiday Season
3. Implement Offers Across Your Site
5 Winning Tactics for the 2015 Holiday Season
4. Structure Deals For The Greatest Benefit
5 Winning Tactics for the 2015 Holiday Season
5. Stage a Turkey Hunt
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Agenda
1!
2!
3!
4!
Top 3 Marketing Channels To Focus For The Holiday Season
Test & Target During The Holiday Season
Understanding Your Shoppers Motivations & Intent
5 winning tactics for the 2015 Holiday Season!
5! QA + Free Bonus (for Webinar participants only)
Webinar
Conversion Optimization Secrets
Used By Amazon
- 30 minutes -
Time forQuestion
Just	
  Before	
  You	
  Go…	
  
	
  Special	
  Bonus	
  
Commerce Sciences Nabs $1.8M From Eric Schmidt, Joe
Lonsdale To Make Online Shopping More Personal
1000+ RETAILERS
Backed by Leading Investors
WYSIWYG Campaign Creation
WYSIWYG Campaign Creation
Built-in A/B testing and campaign analytics
+	
MAKE THE MOST PROFITABLE HOLIDAY SEASON EVER
Commerce Sciences solution:
ü  1-click to deploy, No IT Required
ü  Smart Optimization: Built-in A/B testing and
optimization opportunities.
ü  Agility on-demand: Quickly execute innovative ideas
that actually work.
ü  Dedicated Conversion Expert
INCREASE CONVERSION BY 30% WITH
Sign-­‐up	
  for	
  a	
  demo	
  with	
  us	
  TODAY	
  at	
  
CommerceSciences.com	
  and	
  secure	
  
Special	
  15%	
  off	
  	
  (any	
  plan,	
  for	
  the	
  first	
  year)	
  	
  
	
  
Webinar
Conversion Optimization Secrets
Used By Amazon
- 30 minutes -
MAKE THE MOST
PROFITABLE
HOLIDAY SEASON EVER
Actionable Webinar for Online Retailers
THANK YOU!

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Make The Most Profitable Holiday Season Ever

  • 1. Webinar Conversion Optimization Secrets Used By Amazon - 30 minutes - MAKE THE MOST PROFITABLE HOLIDAY SEASON EVER Actionable Webinar for Online Retailers - 30 minutes -
  • 2. Hi, My name is Omri Yacubovich. I’m an experienced behavioral marketer specializing in e-commerce conversion rate optimization (CRO) and growth hacking, and also a guest writer at top industry blogs. About the speaker
  • 3. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 4. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 5. Top 3 Marketing Channels To Focus On 1. Truly Integrated Email Marketing
  • 6. Top 3 Marketing Channels To Focus On 1. Truly Integrated Email Marketing 44% of email recipients made at least one purchase as the result of a promotional email
  • 7. Top 3 Marketing Channels To Focus On 1. Truly Integrated Email Marketing 20% of Marketers Using Personalized Email Campaigns
  • 8. Top 3 Marketing Channels To Focus On 1. Truly Integrated Email Marketing ü Data  Cleanse  -­‐  is  your  data  organized  and  up-­‐to-­‐date?   ü List  Segmenta/on  –  Do  you  have  any  easy  way  to  email  different  type  of   subscribers  (e.g.  customers  vs.  newsle?er  subscribers)?   ü Define  special  campaigns  per  segment  -­‐  Do  you  put  yourself  in  the   shoes  of  personas  of  each  segment  when  defining  a  campaign?   ü Sync  email  with  other  markeCng  channels  –  Are  your  email  and  landing   page's  markeCng  messages  aligned?   Holiday Season Email Checklist
  • 9. Top 3 Marketing Channels To Focus On 2. Mobile Commerce
  • 10. Top 3 Marketing Channels To Focus On one-­‐quarter  of  ecommerce  sales   between  Thanksgiving  and  Cyber   Monday  came  from  mobile  devices     (a  20%  increase  over  the  year  prior)   2. Mobile Commerce
  • 11. Top 3 Marketing Channels To Focus On 2. Mobile Commerce ü Focus  on  micro-­‐conversion     ü Use  Mobile-­‐friendly  overlays     ü Sync  the  mobile  experience  with  your  email  campaigns     ü Mobile  Data  Analysis     Holiday Season Mobile Checklist
  • 12. Top 3 Marketing Channels To Focus On 3. Web Personalization
  • 13. Top 3 Marketing Channels To Focus On 73%  prefer  to  do  business  with  brands   that  use  personal  informaCon  to   3. Web Personalization
  • 14. Top 3 Marketing Channels To Focus On 3. Web Personalization ü Contextual  Email  Capturing     ü New  vs.  Returning  Visitors     ü Geo-­‐Loca/on   ü Showcase  Social  Proof     ü Make  Offers  with  Abandoned  Cart  Messaging     Five  Website  PersonalizaCon  Campaigns  For  The  Holidays
  • 15. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 16. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 17. Understanding Your Shoppers Motivations & Intent! 1! Reciprocity   2! Social  Proof   3! Commitment  and  Consistency   6 Principles of Persuasion by Prof. Robert B. Cialdini 4! Liking   5! Authority   6! Scarcity   Professor Emeritus of Psychology and Marketing. His book Influence sold over 2 million copies, and translated into 26 languages .
  • 18. Understanding Your Shoppers Motivations & Intent!
  • 19. Understanding Your Shoppers Motivations & Intent!
  • 20. 1! Using Reciprocity to Drive More Conversions Understanding Your Shoppers Motivations & Intent!
  • 21. 2! Social Proof Understanding Your Shoppers Motivations & Intent!
  • 22. 3! Ensuring Commitment and Consistency Understanding Your Shoppers Motivations & Intent!
  • 23. 4! Being Likable Understanding Your Shoppers Motivations & Intent!
  • 24. 4! Being Likable Understanding Your Shoppers Motivations & Intent!
  • 25. 4! Being Likable Understanding Your Shoppers Motivations & Intent!
  • 26. 5! Building Authority Understanding Your Shoppers Motivations & Intent!
  • 27. 6! Creating Scarcity Understanding Your Shoppers Motivations & Intent!
  • 28. Anchoring  effect   Understanding Your Shoppers Motivations & Intent!
  • 29. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 30. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 31. Test & Target During The Holiday Season 1. Test for impact not for variations
  • 32. Test & Target During The Holiday Season 2. Data driven decisions
  • 33. Test & Target During The Holiday Season 3. Utilize persuasion principles Reciprocity   Social  Proof   Commitment  and   Consistency   Liking   Authority   Scarcity  
  • 34. Test & Target During The Holiday Season 4. Create Personal Shopping Experience
  • 35. #CRO @CSciences @Omri_Yacubovich http://CommerceSciences.com ! Test & Target During The Holiday Season 5. Be there when a customer needs you
  • 36. #CRO @CSciences @Omri_Yacubovich http://CommerceSciences.com ! Test & Target During The Holiday Season 6. Quick execution capabilities
  • 37. Test & Target During The Holiday Season 7. Leverage (big) data
  • 38. Test & Target During The Holiday Season 8. One bird in the hand is better…
  • 39. Test & Target During The Holiday Season 9. Make it easy
  • 40. Test & Target During The Holiday Season 10. Build Your Promo Calendar
  • 41. New visitor Returning visitor Visited page Traffic source Referring URL Country State Marketing campaign Custom attributes Past behavior About to leave Time on site Shoppers Data è Intent Shopper Centric Approach
  • 42. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 43. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 44. 5 Winning Tactics for the 2015 Holiday Season 1. Create & Run Unique Email Capture Campaign
  • 45. 5 Winning Tactics for the 2015 Holiday Season 2. Build Anticipation with Sequence Email Campaigns
  • 46. 5 Winning Tactics for the 2015 Holiday Season 3. Implement Offers Across Your Site
  • 47. 5 Winning Tactics for the 2015 Holiday Season 4. Structure Deals For The Greatest Benefit
  • 48. 5 Winning Tactics for the 2015 Holiday Season 5. Stage a Turkey Hunt
  • 49. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 50. Agenda 1! 2! 3! 4! Top 3 Marketing Channels To Focus For The Holiday Season Test & Target During The Holiday Season Understanding Your Shoppers Motivations & Intent 5 winning tactics for the 2015 Holiday Season! 5! QA + Free Bonus (for Webinar participants only)
  • 51. Webinar Conversion Optimization Secrets Used By Amazon - 30 minutes - Time forQuestion Just  Before  You  Go…    Special  Bonus  
  • 52. Commerce Sciences Nabs $1.8M From Eric Schmidt, Joe Lonsdale To Make Online Shopping More Personal 1000+ RETAILERS Backed by Leading Investors
  • 55. Built-in A/B testing and campaign analytics
  • 56. + MAKE THE MOST PROFITABLE HOLIDAY SEASON EVER Commerce Sciences solution: ü  1-click to deploy, No IT Required ü  Smart Optimization: Built-in A/B testing and optimization opportunities. ü  Agility on-demand: Quickly execute innovative ideas that actually work. ü  Dedicated Conversion Expert INCREASE CONVERSION BY 30% WITH
  • 57. Sign-­‐up  for  a  demo  with  us  TODAY  at   CommerceSciences.com  and  secure   Special  15%  off    (any  plan,  for  the  first  year)      
  • 58. Webinar Conversion Optimization Secrets Used By Amazon - 30 minutes - MAKE THE MOST PROFITABLE HOLIDAY SEASON EVER Actionable Webinar for Online Retailers THANK YOU!