This document discusses communicating across cultures and improving cross-cultural communication skills. It defines communication and describes verbal and nonverbal communication. Verbal communication includes oral communication through speaking and written communication through writing. Nonverbal communication conveys messages through body language, gestures, and facial expressions. The document provides tips for improving cross-cultural communication such as listening carefully, speaking slowly, being supportive, and avoiding slang. The overall purpose is to effectively communicate across cultures and avoid misinterpretation in global business.

1. Presented by Omar Abid
“Communicating Across Cultures”

2. Communication
 The imparting or exchanging of information by
speaking, writing, or using some other medium.
 A process by which information is exchanged
between individuals through a common system of
symbols, signs, or behavior.

3. Types of Communication
Verbal Communication
 Oral Communication
 Written Communication
Nonverbal Communication
 Formal Communication
 Informal Communication

4. Verbal Communication
 Verbal communication refers to the form of
communication in which message is transmitted
verbally; communication is done by word of mouth
and a piece of writing.
 Objective of every communication is to have
people understand what we are trying to convey.

5. Oral Communication
 In oral communication, Spoken words are used. It
includes face-to-face conversations, speech,
telephonic conversation, video, radio, television,
voice over internet.
 In oral communication, communication is influence
by pitch, volume, speed and clarity of speaking.

6. Written Communication
 In written communication, written signs or symbols
are used to communicate.
 A written message may be printed or hand written.
 In written communication message can be
transmitted via email, letter, report, memo etc.
 Written Communication is most common form of
communication being used in business.

7. Nonverbal Communication
 Nonverbal communication is the sending or
receiving of wordless messages.
 Such as gesture, body language, posture, tone of
voice or facial expressions.
 Nonverbal communication is all about the body
language of speaker.

9. Formal Communication
 Formal communication occurs in formal and
official style.
 In formal communication, use of slang and foul
language is avoided and correct pronunciation is
required.

10. Informal Communication
 Informal communication is done using channels
that are in contrast with formal communication
channels.
 It’s just a casual talk.
 In informal communication use of slang words,
foul language is not restricted.

11. Communicating Across Cultures
 How people from different cultural backgrounds
communicate, in similar and different ways among
themselves, and how they Endeavour to
communicate across cultures.
 Cross-cultural communication has become
strategically important to companies due to the
growth of global business, technology, and the
Internet.

12. Tips

13. Purpose
 To create cultural synergy between people from
different cultures within a business.
 To avoid problems stemming solely from
misinterpretation when coming across people from
different culture and society in the large expanding
business globally.
 Communicating across cultures effectively
improves your productivity and efficiency.

16. How can you improve your cross cultural
communication skills?
 Listen carefully to what the speaker is saying.
 Asks polite questions to help you understand their
message.
 Speak a little bit more slowly to help the listener
understand your message.
 Write down your message.
 Be supportive and encouraging.
 Be careful if you use humor.
 Avoid using slang.

17. Thank you
 Any Question?