1. BUSINESS ETIQUETTE TRAINING
BY: OFULUE AMAKA

2.  Definition of Business Etiquette
 First Impression Management
 Business Meeting Etiquette
 Telephone Etiquette
 Handshake Etiquette
 Business Card Etiquette
 Exercise
2
ADI SYSTEMS
TABLE OF CONTENT

3. 3 ADI SYSTEMS
WHAT IS BUSINESS ETIQUETTE?
Business etiquette is the set of written or written or
unwritten rules of conduct that facilitate interaction
between people in the work place in the work world by
setting standards for appearance and behavior.

4. 4 ADI SYSTEMS
HOW TO MAKE A GOOD FIRST IMPRESSION
 Be confident
 Proper posture is imperative
 Smile
 Dress appropriately
 Have a sense of humor
 Remember the name of the person you meet

5. 5 ADI SYSTEMS
BUSINESS MEETING ETIQUETTE
 Arrive to the meeting on time
 Come prepared with pen and paper
 Demonstrate interest in the subject using
body language
 Turn off cell phones and laptops
 Do not interrupt the speaker instead you say “ a quick
one please” to ask a question and “ ”

6. 6 ADI SYSTEMS
TELEPHONE ETIQUETTE
 Give a professional greeting and identify yourself
 Be genuinely polite and respectful in your tone
 Be clear and precise
 Say “please” when appropriate
 End on a positive note e.g. Have a nice day sir! ,
It was nice speaking with you

7. 7 ADI SYSTEMS
HANDSHAKE ETIQUETTE
 Know when to initiate the hand
 Stand and look the other person in the eye with a
smile
 Your handshake should be firm and not crushing
 The handshake should be approximately two to five
seconds in duration
 Beware of the other hand
 Shake hands in an up-down motion

8. 8 ADI SYSTEMS
BUSINESS CARD ETIQUETTE
 Do not ask for business cards in front of people.
Ask privately and one-on-one
 Read the business cards for about a minute
before placing them in the card holder
 Give with both hand and receive with both
hands
 It is professional to put business cards in a
business card holder
 Do not write anything on the business card

9. 9 ADI SYSTEMS
EXERCISE

10. 10 ADI SYSTEMS

11. 11 ADI SYSTEMS
ANY QUESTIONS