Join Britten Studios for a journey through Lean concept education and implementation.

1. Britten Studios
Lean Office Journey
Julie Potvin, Sales Management
Melissa Kilbourn, HR

2. Project Charter
Key Points:
– Project Charter provides clarity at the beginning to ensure
success during execution
– Provided a tool to explain scope and obtain senior management
support

3. Agenda for Kick-Off Meeting

4. A3

5. Britten Hosts Lean

6. 5S Project: Desk Clean Up
Key Points:
– Sustain is the hardest part…you should see my desk now.

7. 5S Project: Desk Clean Up

8. Visual Management

9. Current State Value Steam Map

10. Training Matrix

11. Dashboard

12. Dashboard

13. Dashboard

14. Pricing Training

15. Standardized Work

16. Standardized Work
Key Points:
– Standardized work = freedom! It is does not limit creativity or out
of the box thinking. It allows more time for this by reducing time
wasted with basic activities.

17. Future State Value Steam Map
Reduce CT by 7m – 175 m
Reduct LT by 179m – 2,570m
Increase 1st PY to 5% from 15%

18. Profitability Update
GM% Q1 2014: 23%
GM% Q1 2015: 27.7%
Change: 4.7%

19. Metrics
Q1 2015 Jobs Under $50: 1551/9490
(16.3%)
Q1 2014 Jobs Under $50: 2545/10828
(23.5%)
Q1 2015 Redo Report: 3.6%
Q1 2014 Redo Report: 7%

20. New Current State

21. New Current State

22. New Current State

23. Idea Boards – Training & HR

24. Lessons Learned
Other companies share similar struggles
– Communication
– Multiple versions of the same form
– Processes differ from person to person
3rd party advice more well-received by co-
workers
– Lean is about processes, not people, so more
objective approach

25. Take-a-ways
Small changes make a big
impact….you have to start somewhere
Lean has created better communication
and cohesiveness between different
Britten departments. We are speaking
the same language now.
Profitability has increased!

26. Kata Questions + Next Steps
What obstacles are in your way?
– Time. Our busy season is now.
– Getting more employees on board with Lean
thinking.
– Narrowing focus for next projects.
What will you focus on first?
– Profits on a weekly basis.
What is your next step?
– Evaluate new current state and determine areas
of opportunity.
When can we check impact of next step?
– Weekly; end of Q3

27. …Next Steps
We can’t wait for Darrell Rogers to join
our team!

28. What questions do you have?