There are no process silver bullets. IT teams that actively encourage process compliance achieve higher overall performance.

1. GAUGE
YOUR
SPEED
​ There
are
no
process
silver
bullets.
​ IT
teams
that
actively
encourage
process
compliance
achieve
higher
overall
performance.

2. 2|
Poor execution can
hold you hostage
42k
​ The realities of poor process discipline and weak process linkage are grim.
Some oft cited metrics highlight the impacts of process weaknesses.
25%
Cost
of
downtime
Emergency
change
80%
Outages
Average
hourly
cost
(Gartner)
Rate
for
worst
performers
(IT
Process
Institute)
Caused
by
human
error
(Gartner)
12%
Compliance
projects
Percent
of
IT
budget
(Gartner)
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3. 3|
Applying controls to
drive performance
​ Successful changes can support
competitiveness, and failed changes
waste limited IT resource and can affect
customer experience.
GM has shown that consistently
following well defined IT processes with
the right metrics drives higher
performance.
A study by the IT Process Institute
identifies leading indicators of high
performance :
​ - Maintaining standard configurations
​ - Linking changes to CMDB
​ - Minimizing IT access to production
​ - Carefully controlling production changes
#Numerify Copyright 2015. All rights Reserved
Maintaining
appropriate
processes
and
controls
minimizes
the
risk
of
change
on
financial
systems.

4. 4|
Improve execution
by incorporating
business data
​ The first experience an employee
has of a new employer is the
onboarding experience.
​ Onboarding is a complex activity
spanning multiple teams to assign a
cube, configure the network port and
phone, setup accounts and provision
a laptop.
​ Incorporating HR requests into the
Service Catalog allows reporting of
volume and service level targets to
be accurately tracked.
​ With all the security breached in the
news, we know it’s a good policy to
maintain minimum permissions for
application access.
​ Over time employees require new
entitlements for applications and
reports – making compliance a
challenge.
​ Joining HR change data with IT
records makes it possible to easily
verify process compliance – even
those that span tools and
departments.
​ As more and more workers become
knowledge workers, the role of IT
services is becoming more prominent
in terms of it’s effect on employee
productivity and satisfaction.
​ As a result, IT services are involved
in almost all employee related
changes in one form or another.
✓ ✗
HR IT
✖
​
#Numerify Copyright 2015. All rights Reserved

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