Talk / Presentation on a strategic event which brings together senior executives from Europe’s leading financial services companies to explore the latest innovations in AI and how they are specifically being used to enhance and disrupt the FS industry. The event will tackle 2 key issues: 1. How AI impacts the business model of financial services – and where best to deploy it – now, and in the next decade 2. How to get adoption, deployment and implementation right

1. A Focus on Customer-Centricity
with Digital Technology & Artificial
Intelligence in Financial Services
Nouamane Cherkaoui
4th February 2021

2. Customer Centricity Context &
Requitements
Financial
Services
@Nouamane Cherkaoui

3. How can the change to digital
customer centricity be made?
@Nouamane Cherkaoui

4. The customer has changed.
Now it’s your turn.
6 DIGITAL STRATEGIES FOR
CUSTOMER CENTRICITY
@Nouamane Cherkaoui

5. SAP's thoughts on the
future start from the
principles of adopting
the new customer
centricity paradigm
@Nouamane Cherkaoui
MAIN CHALLENGES
& OPPORTUNITIES

6. Today’s mega-trends driving significant
change in Financial Services
@Nouamane Cherkaoui

7. DigitalTrends and
Technologies
Transforming CX in
Banking and Finance
BIG DATA, ANALY TICS, AND AI
ARE THE MAIN ACCELER ATORS
• How do you think you can improve and
optimize the customer experience (CX)?
1. …Offering a product that your customers’need but don’t know yet?
2. …Providing a zero-click,omnichannel online experience?
3. …Knowing what clicks,what ticks and what makes your customers loyal?
?
@Nouamane Cherkaoui

8. Implications of Artificial Intelligence
on Enterprises & Financial Institutions
@Nouamane Cherkaoui

9. Application of
artificial
intelligence in
banking
@Nouamane Cherkaoui

10. Application of
artificial
intelligence in
banking
@Nouamane Cherkaoui

11. @Nouamane Cherkaoui
@CherkaouiN1
Nouamane Cherkaoui