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Amplify Funding by Reducing
               Unemployment Costs

                    Adam Thorn
                     March 14, 2012



A Service
   Of:                           Sponsored by:
INTEGRATED PLANNING
            Advising nonprofits in:        www.synthesispartnership.com
            • Strategy
            • Planning                                    (617) 969-1881
            • Organizational Development   info@synthesispartnership.com


A Service
   Of:                                            Sponsored by:
Affordable collaborative data
             management in the cloud.

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Today’s Speaker




                                             Adam Thorn
                                           Director of Operations
                                        Unemployment Services Trust
Assisting with chat questions: April Hunt,                                                    Hosting:
Nonprofit Webinars                                                    Sam Frank, Synthesis Partnership

A Service
   Of:                                                        Sponsored by:
Amplify Funding by Reducing
    Unemployment Costs




           March 2012
Adam Thorn | Athorn@ChooseUST.org
Overview
• History & Background of Unemployment
  Insurance (UI)
• Nonprofit Options
• Best Practices to Reduce UI Claims & Costs
• Determining the Right Option for Your Agency
History & Background


History & Background of Unemployment Insurance
What is the UI Tax System?
        • 1935 – Created as part of
          FDR’s Public Works Program
        • 1972 – Most nonprofits
          now required to pay
          unemployment benefits
        • Nonprofits can pay through
          state tax system or by
          becoming “reimbursing
          employers”
Unemployment Insurance Today
       • Unemployment was at highest
         point since the 1980s
       • Benefits are lasting longer
       • States borrowed $39,734,768,310
       • 21 States got a FUTA Credit
         Reduction last year = higher taxes
       • States paid $50 Billion of 2010-11
         unemployment benefits in error
Options for Nonprofits



Options for Nonprofits to Pay UI Costs
Options for Nonprofits

 Pay state UI taxes
  - Pay an assigned UI tax rate
  - Part of the pooled general
    UI fund
Paying State UI Tax

Benefits:
   State always pays all claims
     - If claims are more than taxes, the state UI will
       still cover the claims (but you can probably
       expect a tax increase in subsequent years).
   Best for small agencies
Paying State UI Tax

Challenges:
   Tax rates and taxable
    wage bases rising
   16% average rate hike for US in 2011
   You’re helping to subsidize:
      High claims employers
      State mistakes
      State funding problems
Paying State UI Tax
On average, employers pay $2.00 in
taxes for ever $1.00 in benefits paid
Options for Nonprofits

 Become a Reimbursing Employer
  - Reimburse the state for
    unemployment claims
    $1.00/$1.00
Self Reimburse
Benefits:
  Only pay for actual claims
  Can directly impact your
    operating costs by reducing
    claims
  You get to keep the money you
    no longer pay into a tax
Self Reimburse
Risks/Challenges:
  Unexpected claims
  Budget planning
  Managing and protesting claims is
   time consuming
  Costly professional assistance
  Can’t protest “base period claims”
Case Study: Paying State Tax
      Cozy Homes Retirement Community
       140 FTEs
       Annual Claims average: $3,645
       Annual Taxes average: $12,740
Case Study: Self Reimbursing
Cozy Homes Retirement Community
 Annual Claims average $3,645


                         Claims
  $10,000.00

   $5,000.00

      $0.00
               Year 4   Year 3   Year 2   Year 1
Best Practices



Best Practices to Reduce UI Claims & Costs
Best Practices
Critical Ways to Reduce UI Costs
1. Hiring Practices
2. Proper Documentation
3. Monitoring Claims
4. Working with a Trust
Best Practices
1.Hiring Practices
• Vet hires - Background and reference checks vital
• Use assessment tools during hiring to evaluate:
       - Personality and Behavior
       - Aptitude and Skills
       - Ethics
       - Critical Thinking
       - Teamwork
       - Etc.
Best Practices
2. Proper Documentation
• Written, publicized Company Policy:
    - Easy to understand, explains what expected
    - Outlines disciplinary process
    - Employee sign-off for receipt of Policy
• Document infractions immediately (oral warnings too)
• Warnings need supervisor and employee signature
• Record details of final incident causing separation
Best Practices
3. Monitoring Claims
• Look for state errors and improper claims
• Protest all improper claims
• A Claims Monitor can help:
    - Audit charge statements
    - Protest claims
    - Provide training
    - Record claims activity
    - Provide hearing assistance
Best Practices
4. Working with a Trust
           •   Pays state on your behalf
           •   Establishes a reserve for claims charges
           •   Evens out volatility of claims costs
           •   Predetermined quarterly deposits
               eliminate budgetary problems
           • Claims Monitor works to lower claims
               liability and provide support
Working with a Trust

 Taxpayer vs. Trust Member
How It Works
 Deposits are used:
   To reimburse the state for claims
   For stop-loss reserve protection
   For bond premiums
   For Trust operating expenses
   To establish a reserve for future claims
How It Works
 Year 1-2: Guaranteed rate
  lower than tax rate
 Year 3+: Rates based only on
  your claims experience
 Reserve is an asset held in
  your name
 Trust assets conservatively
  invested to offset expenses
How It Works
 The Trust Claims Monitor provides:
   Audits of claims from state
   Protests and appeals
   Online training for supervisors
   Dedicated representative
   Claims hearing support
   Telephone consultation
   Online access to your account/reports
   Online performance assessment tools for hiring
How It Works

$38.5 Million Saved Through Claims Management

                  Credits found in audits
                     of state charges:
  Paid Claims:          $1.9 million
  $71.6 million
                                       Liability
                                       Removed:
                                       $36.3 million
Determining the Best Solution



Determining the Right Option for Your Agency
Determining the Best Solution
Factors to consider:
 10+ FTEs
 Unemployment claims
  history
 Your current position on state tax rate scale
 Any planned staff growth/reductions
 Whether currently a reimbursing employer
Where to Learn More

 Call: 888-249-4668
 E-mail: info@ChooseUST.org
 Visit: www.ChooseUST.org
 Opt-Out Deadline: Nov 30
 Request a Savings Evaluation to find out if
  opting out is right for you
Find listings for our current season
          of webinars and register at:

            NonprofitWebinars.com


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Amplify Funding by Reducing Unemployment Costs

  • 1. Amplify Funding by Reducing Unemployment Costs Adam Thorn March 14, 2012 A Service Of: Sponsored by:
  • 2. INTEGRATED PLANNING Advising nonprofits in: www.synthesispartnership.com • Strategy • Planning (617) 969-1881 • Organizational Development info@synthesispartnership.com A Service Of: Sponsored by:
  • 3. Affordable collaborative data management in the cloud. A Service Of: Sponsored by:
  • 4. Today’s Speaker Adam Thorn Director of Operations Unemployment Services Trust Assisting with chat questions: April Hunt, Hosting: Nonprofit Webinars Sam Frank, Synthesis Partnership A Service Of: Sponsored by:
  • 5. Amplify Funding by Reducing Unemployment Costs March 2012 Adam Thorn | Athorn@ChooseUST.org
  • 6. Overview • History & Background of Unemployment Insurance (UI) • Nonprofit Options • Best Practices to Reduce UI Claims & Costs • Determining the Right Option for Your Agency
  • 7. History & Background History & Background of Unemployment Insurance
  • 8. What is the UI Tax System? • 1935 – Created as part of FDR’s Public Works Program • 1972 – Most nonprofits now required to pay unemployment benefits • Nonprofits can pay through state tax system or by becoming “reimbursing employers”
  • 9. Unemployment Insurance Today • Unemployment was at highest point since the 1980s • Benefits are lasting longer • States borrowed $39,734,768,310 • 21 States got a FUTA Credit Reduction last year = higher taxes • States paid $50 Billion of 2010-11 unemployment benefits in error
  • 10. Options for Nonprofits Options for Nonprofits to Pay UI Costs
  • 11. Options for Nonprofits  Pay state UI taxes - Pay an assigned UI tax rate - Part of the pooled general UI fund
  • 12. Paying State UI Tax Benefits:  State always pays all claims - If claims are more than taxes, the state UI will still cover the claims (but you can probably expect a tax increase in subsequent years).  Best for small agencies
  • 13. Paying State UI Tax Challenges:  Tax rates and taxable wage bases rising  16% average rate hike for US in 2011  You’re helping to subsidize:  High claims employers  State mistakes  State funding problems
  • 14. Paying State UI Tax On average, employers pay $2.00 in taxes for ever $1.00 in benefits paid
  • 15. Options for Nonprofits  Become a Reimbursing Employer - Reimburse the state for unemployment claims $1.00/$1.00
  • 16. Self Reimburse Benefits: Only pay for actual claims Can directly impact your operating costs by reducing claims You get to keep the money you no longer pay into a tax
  • 17. Self Reimburse Risks/Challenges: Unexpected claims Budget planning Managing and protesting claims is time consuming Costly professional assistance Can’t protest “base period claims”
  • 18. Case Study: Paying State Tax Cozy Homes Retirement Community  140 FTEs  Annual Claims average: $3,645  Annual Taxes average: $12,740
  • 19. Case Study: Self Reimbursing Cozy Homes Retirement Community  Annual Claims average $3,645 Claims $10,000.00 $5,000.00 $0.00 Year 4 Year 3 Year 2 Year 1
  • 20. Best Practices Best Practices to Reduce UI Claims & Costs
  • 21. Best Practices Critical Ways to Reduce UI Costs 1. Hiring Practices 2. Proper Documentation 3. Monitoring Claims 4. Working with a Trust
  • 22. Best Practices 1.Hiring Practices • Vet hires - Background and reference checks vital • Use assessment tools during hiring to evaluate: - Personality and Behavior - Aptitude and Skills - Ethics - Critical Thinking - Teamwork - Etc.
  • 23. Best Practices 2. Proper Documentation • Written, publicized Company Policy: - Easy to understand, explains what expected - Outlines disciplinary process - Employee sign-off for receipt of Policy • Document infractions immediately (oral warnings too) • Warnings need supervisor and employee signature • Record details of final incident causing separation
  • 24. Best Practices 3. Monitoring Claims • Look for state errors and improper claims • Protest all improper claims • A Claims Monitor can help: - Audit charge statements - Protest claims - Provide training - Record claims activity - Provide hearing assistance
  • 25. Best Practices 4. Working with a Trust • Pays state on your behalf • Establishes a reserve for claims charges • Evens out volatility of claims costs • Predetermined quarterly deposits eliminate budgetary problems • Claims Monitor works to lower claims liability and provide support
  • 26. Working with a Trust Taxpayer vs. Trust Member
  • 27. How It Works  Deposits are used:  To reimburse the state for claims  For stop-loss reserve protection  For bond premiums  For Trust operating expenses  To establish a reserve for future claims
  • 28. How It Works  Year 1-2: Guaranteed rate lower than tax rate  Year 3+: Rates based only on your claims experience  Reserve is an asset held in your name  Trust assets conservatively invested to offset expenses
  • 29. How It Works  The Trust Claims Monitor provides:  Audits of claims from state  Protests and appeals  Online training for supervisors  Dedicated representative  Claims hearing support  Telephone consultation  Online access to your account/reports  Online performance assessment tools for hiring
  • 30. How It Works $38.5 Million Saved Through Claims Management Credits found in audits of state charges: Paid Claims: $1.9 million $71.6 million Liability Removed: $36.3 million
  • 31. Determining the Best Solution Determining the Right Option for Your Agency
  • 32. Determining the Best Solution Factors to consider:  10+ FTEs  Unemployment claims history  Your current position on state tax rate scale  Any planned staff growth/reductions  Whether currently a reimbursing employer
  • 33. Where to Learn More  Call: 888-249-4668  E-mail: info@ChooseUST.org  Visit: www.ChooseUST.org  Opt-Out Deadline: Nov 30  Request a Savings Evaluation to find out if opting out is right for you
  • 34. Find listings for our current season of webinars and register at: NonprofitWebinars.com A Service Of: Sponsored by: