We spoke to CHROs across industries on the trends shaping HR and their priorities for 2018. It looks like a time to revisit our traditional outlook and #reimagineHR

1. How future trends in HR are shaping
its 2018 priorities
Change before you
have to.
Jack Welch
“ “
Reimagining HR

2. HR will never be the same again
“VUCA , “Millennials , “AI …
Management wisdom is never short of buzzwords.
However, scratch the surface, and one often finds confusion.
At a crossroads today, HR needs to actively reimagine itself to
stay relevant and contribute in an environment of
constant, often disruptive, change.
About the Study
In this IN3X Study, we
interviewed CHROs to
understand how dynamic
business & environmental
factors are shaping HR’s
role. We also asked them to
share their 2018 priorities in
line with this future reality.
“ “ “

3. 3
Themes shaping the future of HR
Shift in HR’s role, form and function –
from transactional to Business
Advisor
Increasing emphasis on data driven
decision making, using strong
Talent Analytics
Unprecedented business focus on
Productivity
Technology adoption across the
HR Value Chain
HR Capability Development in line with the above realities

4. The Changing Role
of HR
4
Over 70%of CHROs believe that HR’s role will
change in the medium to long term, with:
Administrative/ transactional
responsibilities increasingly outsourced/
automated
HR teams to shrink in size – future teams
focused on strategic consultation
innovative workforce engagement, &
subject matter expertise
,

5. Technology
Adoption across
the HR Value Chain
5
100%of the respondents believe that
Technology will impact all aspects of HR.
Interventions being implemented/ planned for 2018
include:
Automation of HR Ops towards Employee
Self Service
Use of Selection Science/ Hiring Tech for
more efficient and accurate hiring
Digital Learning: Anytime, anywhere, On-
the-go

6. Analytics based
Decision Making
6
Over 50% CHROs think
Analytics will bring a
fundamental shift in the way HR
supports business objectives
3 out of 4 CHROs will focus
on strengthening HR Analytics
in 2018

7. 7
Business Focus on
Productivity
Enhancement
Over 80%of the CHROs believe
workforce productivity enhancement
will be a key success imperative in 2018

8. 8
HR Capability
Development
Over 85%of the CHROs believe HR teams need to build
their own capabilities in line with business and environmental
changes
Learning how to engage the new age workforce
Ability to use HR Tech effectively and derive value
through Outsourcing
Building capabilities in people to manage
themselves
Build ability to manage industrial relations in
traditionally non unionized environments

9. Continuing Focus Areas for 2018
Additionally, all the CHROs shared focus areas that will continue
to be relevant in their own organizational context:
- Key Talent Attraction, Engagement, Retention and
Development
- Enhancing the Employee Experience & Engagement
- Building leadership capabilities in Managers needed in
an “intelligent workplace
- Establishing uniform operating/ service standards &
values and aligning the workforce to them
“

10. ABOUT IN3X
IN3X (Inqubex) Consulting is a niche
HR advisory firm. We drive organizational
success through interventions in organization
design, talent management, people strategy
and processes.
W: www.inqubex.com
E: contactus@inqubex.com
RESPONDENT PROFILE
The respondents to this study
comprised CHROs across
BFSI, IT/ITES, Manufacturing,
Healthcare, and other services
organizations.
35%
23%
18%
12%
12% BFSI
IT/ ITES
Manufacturing
Healthcare
Other services