Nisum’s VP of Digital Consulting, Kyu Cho and VP of Strategy & Operations, Sajid Mohamedy spoke at O'Reilly's Software Architecture conference in San Francisco on the 5 elements that retailers should have in place in order to ensure a seamless ecommerce presence.

1. ENABLING A TRUE OMNICHANNEL ECOSYSTEM
USING ADAPTABLE BACKEND PLATFORMS
KYU CHO
VP, DIGITAL CONSULTING
SAJID MOHAMEDY
VP, STRATEGY & OPERATIONS
Building
Success
Together®
#NisumTech www.nisum.com

2. #NisumTech
Consulting
[Business]
§ Technology
Strategy
§ Product
Activation
§ Project
Management
§ Agile
Enablement
§ Change
Management
Digital
[Technology]
§ Technology
Enablement
§ Enterprise
Architecture
§ Development
&
Automation
§ DevOps
§ Full
Stack
UI
Innovation
[Labs
/
ATS]
§ Price
Pong
–
online
negotiation
product
§ JUMP
–
no
code
framework
§ Omnichannel
Digitalization
Ecosystem
§ PaaS
–
OneOps
Agile
Next
DoorTM
[Delivery
Model]
§ Over
900
consultants
onsite,
near-­‐shore
and
offshore
§ Built
in
delivery
infrastructure
along
with
client
adaptability
END-TO-END SERVICES, SOLUTIONS
& DELIVERY MODEL

3. #NisumTech
FIRM PROFILE & CLIENT VALUE
Year
Established
16+
years
of
working
with
some
of
the
biggest
organizations
in
the
world
Annual
Growth
Rate
A
testament
to
consistent
quality
&
satisfaction
Professionals
The
real
strength
of
our
firm,
our
people
are
highly
talented
and
extremely
passionate
“Highly
Satisfied”
Fortune
500
Clients
Our
commitment
to
quality
results
in
near
perfect
“highly
satisfied”
Fortune
500
clients
Country
Locations
with
6
Offices
Using
our
Agile
Next
DoorTM
delivery
model,
our
distributed
teams
are
competitive
and
quality-­‐driven
2000
1000
98%
22%
4
Client
Business
Value
Revenue
growth
rate
for
clients
using
Nisum
solutions
(compared
to
15%*
industry
average)
31%
*source:
US
Dept.
of
Commerce
Nisum
Our
Clients

4. #NisumTech
REPRESENTATIVE CLIENTS

5. #NisumTech
§ Challenge
of
Creating
a
Comprehensive
Omnichannel
Ecosystem
§ Nisum’s
Approach
to
Overcoming
the
Problem
§ Case
Studies
in
Action
TODAY’S DISCUSSION

6. #NisumTech
Enable
customers
to
experience
the
brand,
not
the
channels

7. #NisumTech
Omnichannel
is
MORE
THAN…
Where things get fuzzy
§ Only
a
front-­‐end
strategy
for
reaching
customers
§ Occurring
in
a
vacuum

8. #NisumTech
BusinessIT

9. #NisumTech
Approach
of
silos
–
driven
by
features
vs.
strategy
WHICH LEADS TO THE PROBLEM…
Reserve
in
Store
Ship
from
Store
BOPS
The
FUTURE?

10. #NisumTech
[EXAMPLE] RESERVE IN STORE
Customers
Add
Product
to
Cart
Visit
Store
&
Try
/
Buy
Select
Preferred
Store
Reserve
Items
Alert
Associate
Pick
Items
Reserve
Items
Retrieve
Order
Present
Items
Access
to
Products
Across
Stores/DCs
SKU
Level
Inventory
Access
POS
Transaction
Reserve
Item
Store
Customer
Profile
SKU
Management
Systems
Warehouse
Order
Management
Online
Inventory
Business
Operations
Technical
Operations
Back-­‐End
Applications
CMS
Logistics
Store
Inventory
Online
Customer
Profile
POS
Order
Processing

11. #NisumTech
FEATURES DRIVEN
Customers
Business
Operations
Technical
Operations
Back-­‐End
Applications
Reserve
in
Store
Ship
from
Store
Find
in
Store
Return
in
Store
Same
Day
Delivery
BOPS
Future?
Online
in
Store

12. #NisumTech#NisumTech

13. #NisumTech
Digital
Strategy
Dual
Speed
Architecture
5
Omnichannel
Foundations
HOW DO WE GET THERE

14. #NisumTech
Foundation
Blocks
360°
Customer
Insight
Consolidated
Product
Catalog
Distributed
Order
Management
Fulfillment
&
Logistics
Cross
Channel
Inventory
Visibility
API
Economy
Continuous
Delivery
Adaptable
Back-­‐End
Systems
Technology
Platform
NISUM’S OMNICHANNEL ECOSYSTEM

15. #NisumTech
REPLACE A FEATURES DRIVEN APPROACH…
Customers
Business
Operations
Technical
Operations
Back-­‐End
Applications
Reserve
in
Store
Ship
from
Store
Find
in
Store
Return
in
Store
Same
Day
Delivery
BOPS
Future?
Online
in
Store

16. #NisumTech
BY OPTIMIZING OVERLAP
Customers
Business
Operations
Technical
Operations
Back-­‐End
Applications
Reserve
in
Store
Ship
from
Store
Find
in
Store
Return
in
Store
Same
Day
Delivery
BOPS
Future?
Online
in
Store

17. #NisumTech
CHALLENGE
§ Inventory
accuracy
§ Multiple
inventory
systems
§ ZERO
cross
channel
visibility
OBJECTIVES
§ Cross
channel
visibility
§ 3rd
party
supplier
inventory
visibility
§ Real-­‐time
updates
§ JIT
or
pre-­‐order
capabilities
Fortune 500, Multi-Brand Retailer
CASE STUDY [INVENTORY]
#NisumTech

18. #NisumTech
EXECUTION
§ Technology
assessment
§ Overall
architecture
definition
§ ID
&
defined
inventory
system
of
record
§ Implemented
inventory
foundation
elements
TECHNOLOGIES
§ Custom
OMS:
platform
§ Sterling
Web
Services:
integration
RESULTS
Unified,
integrated
base
for
inventory
that’s
leveraged
across
multiple
features.
A
system
for
current
needs
and
future
growth.
EXECUTION
TECHNOLOGIES
§ Technology
assessment
§ Overall
architecture
definition
§ ID
&
defined
inventory
system
of
record
§ Implemented
inventory
foundation
elements
§ Custom
OMS:
platform
§ Sterling
Web
Services:
integration
Fortune 500, Multi-Brand Retailer
CASE STUDY [INVENTORY]
#NisumTech

19. THANK YOU
KYU CHO
VP, DIGITAL CONSULTING
kcho@nisum.com
SAJID MOHAMEDY
VP, STRATEGY & OPERATIONS
sajid@nisum.com
Building
Success
Together®
#NisumTech www.nisum.com