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6 Ways to Build Trust with Your Clients

6 Ways to Build Trust with Your Clients

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Trust is the foundation of every good relationship. In personal life and in business.

Many business professionals have to handle clients and bosses that don't trust them. It usually takes a long time to build trust with them. This slideshare will show you 6 proven ways to build trust with clients, co-workers and bosses.

Trust is the foundation of every good relationship. In personal life and in business.

Many business professionals have to handle clients and bosses that don't trust them. It usually takes a long time to build trust with them. This slideshare will show you 6 proven ways to build trust with clients, co-workers and bosses.

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6 Ways to Build Trust with Your Clients

  1. 1. Proven Ways to Build Trust with your Clients
  2. 2. Micromanaging* has a negative impact on work quality. Did you know? *Micromanagement is a management style whereby the client closely controls the work of service companies.
  3. 3. How to Fight Micromanagement?
  4. 4. Trust gains productivity People that trust, don’t micromanage Build Trust!
  5. 5. Build Trust!
  6. 6. 6 Proven Ways to Make Clients Trust You. Try this!
  7. 7. Step 1 Make it Personal: LIKING
  8. 8. How Liking Works • Establish a personal relationship • Find similarities with the ones you want to build mutual trust. • Use Social Media to find commonalities
  9. 9. E-Mail Experiment Robert Cialdinis measured the response rate on E-Mail Surveys. Before sending out the survey he changed the „From:“ field to a name that resembled the recipients name. Remarkable: Adapting the name increased response rate by 2.5 times!
  10. 10. Step 2 Listen closely and be CURIOUS
  11. 11. How Active Listening Works • Perceive things that are important to your client. • Ask open-ended questions • Follow up and sum up important things and decisions made.
  12. 12. Step 3 Be present and COMMUNICATE
  13. 13. How Active Communication Works • Try to be present • Be accessible and give updates on a regular base • Try to share good ideas and helpful resources
  14. 14. Step 4 Stick to your words, be CONSISTENT
  15. 15. How Consistency Works • Most important: Act consistently • Never promise what you can’t deliver. • If you promise something, stick to it.
  16. 16. Step 5 Address problems, be HONEST
  17. 17. How Honesty Works • Don’t play games • Don’t try to hide problems • Address the problem as early as possible
  18. 18. Step 6 Gossip Around DO NOT
  19. 19. How Integrity Works • Don’t tell secrets • Don’t gossip about clients • Be loyal
  20. 20. Give it a try! Don‘t Be Shy.
  21. 21. The Ultimate List to Build Trust 1. Make it personal, go for liking 2. Listen closely and be curious 3. Be present, communicate actively 4. Stick to your words, be consistent 5. Be honest, address problems 6. Don‘t gossip around
  22. 22. www.blog.filestage.io BUILD GREAT CLIENT RELATONSHIPS

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