What Librarians Need2 Know

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Hans Joern Nielsen

Instant Messaging in some Danish public libraries. Presentation at BOBCATSSS conference in Zadar January 2008

Economy & Finance Education

What Librarians Need2Know Instant messaging and chat as reference services in public libraries Hans Jørn Nielsen - hjn@db.dk Marianne Hummelshøj - mhh@db.dk Royal School of Library and InformationScience, Denmark

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IM in libraries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Need2Know test 1/3 ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Need2Know test 2/3 ,[object Object],[object Object],[object Object]

The Need2Know test 3/3 ,[object Object],[object Object],[object Object]

The Need2Know as an ask-the-librarian service ,[object Object],[object Object],[object Object],[object Object],[object Object]

The ask-the-librarian/reference services on library web sites 1/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The ask-the-librarian/reference services on library web sites 2/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web 2.0 services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Library 2.0 1/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Library 2/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The librarians’ competencies in an ask-the-librarian IM service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

New relationship between librarian and user ,[object Object],[object Object],[object Object],[object Object]

Future perspectives ,[object Object],[object Object],[object Object],[object Object]

Hans Jørn Nielsen - hjn@db.dk Marianne Hummelshøj - mhh@db.dk Royal School of Library and InformationScience, Denmark ,[object Object],[object Object],[object Object]

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