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David Ceremuga
8 Julius Circle | Taylors, SC 29687 | H: 864-989-0661 | david@gvlonline.com | www.gvlonline.com
INFORMATION...
 Provide quality and accountable technical services for all branches of the college. Find resolutions to
issues involving...
 Performed extensive technical training to Managers and Technicians on most areas of computer
software and hardware. The ...
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  1. 1. David Ceremuga 8 Julius Circle | Taylors, SC 29687 | H: 864-989-0661 | david@gvlonline.com | www.gvlonline.com INFORMATION TECHNOLOGY SOLUTIONS SPECIALIST Insightful, results-driven IT professional with notable success directing a broad range of technology initiatives while participating in research, planningand implementation of desired solutions. Extremely proficient troubleshooting network, software, and hardware problems. Communicate and work very well with all levels of management and staff. Comfortable working in many different roles within IT. Outstanding customer service skills which also flow into sales. Areas of Expertise:  Hardware and Software Diagnostics  System Administration  Networking and Communications  Policy Planning/ Implementation  Computer Technologies  Customer Service and Sales  Web Design and Online Technologies  Documentation and Training  Active Directory Management  Client / Server Support EXPERIENCE MTH/INFORMATION SOLUTIONS, Spartanburg,SC Help Desk Engineer 12/2009 – Present Working with an engineering team to address all IT needs and challenges of a large, diverse number of businesses which include medical, legal, manufacturing and accounting. Serve as a key point of contact. Remotely diagnose and fix reported problems. Manage user accounts, Microsoft Exchange and perform other administrative duties as needed. Assure Line of Business applications are up to date and functioning properly. Key responsibilities and proficiencies:  Work with the help desk team to answer and resolve incoming service requests by both phone and email. Extensive use of ConnectWise as the ticketing system.  Diagnose and repair most problems remotely, working directly with end users or main point of contact.  Document and revise policies and procedures for each company, including the creation of service templates for configurations and common tasks  Research and test new technologies to create a stable and secure networking environment.  Find Innovative ways to deal with complicated system problems which include viruses and malware, network printing, user accounts, terminal services, VPN’s and a wide variety of technology related challenges.  Enhance end users’ understanding of technology systems, delivering group and individual training sessions and creating user-friendly training materials.  Set up and assist users with mobile devices such as the BlackBerry, iPhone and iPad. GREENVILLE TECHNICAL COLLEGE, SC Technology Solutions Specialist 1/2001 - 12/2009 Worked as a technical expert to continuously drive new computer and web technology. Part of the core team which moved the college into an Active Directory infrastructure from an NT/98 platform. Performed extensive testing of applications in a lab environment. Managed over 1000 desktops and users, along with assisting the Server and Network managers with installation and configuration of servers, switches and other tasks as needed. Managed all aspects of end user support along with developing the processes and documentation for the service technicians. Key member of the Technology In Marketing committee which served to use emerging technologies to promote growth. Key Responsibilities and proficiencies: Continued…
  2. 2.  Provide quality and accountable technical services for all branches of the college. Find resolutions to issues involving servers, desktops, network and printers.  Created unique scripting solutions using KixScript and VBS to help automate tasks that could not be accomplished through Active Directory.  Designed the Active Directory structure, Group Policies and Security Policies. This included the creating of network shares, drive mappings, network printing and IP address allocation.  Diagnose and correct network TCP/IP issues using multiple resources and performing corrective measures.  Created a manageable software licensing process which allowed for inventory of software and accountability for maintaining compliance.  Fundamental in designing a process of imaging and distribution of images to the desktop through the network using processes such as multicasting.  Develop web technologies which benefit faculty, staff, and students, Implemented the CMS solution for website management, web based student orientation, online support mechanisms such as chat and conferencing.  Enhanced the colleges compliance with ADA standards on the WEB and a member of the ADA. BRADLEY COMPUTER SERVICES,INC., SC Information Technology Specialist / Owner 1/1993 - 12/2001 Started a business based on the critical need of business to upgrade and test for Y2K compliance. The Business quickly grew by providing superior service to specific business sectors such as banking and medical. Computer hardware and software upgrades along with testing were the core business functions, but also expanded into the services sector. Key Responsibilities and Accomplishments:  Upgrade and install complete network solutions which included Lantastic, Novell and Microsoft NT and Workgroups. Mostly Client/Server solutions.  Provided networking services by selling and performing the installation/configuration of network switches, routers and cabling. For many companies, mapped out new network plans and sold complete solutions based on current and future needs.  Designed backup, security and data protection plans,tested and implemented these plans so that companies would meet their Y2K “crisis management” criteria.  Conceptualize and bring into production web presence by designing websites for companies. This involved creation of the artwork and HTML programming; typically using Dreamweaver and Photoshop.  Proactive in the design of training materials for end training, both by classroom and through CBT’s.  Accountable for maintaining customer satisfaction and creating new sales opportunities. PEOPLES COMPUTERS, INC.,Greenville, SC Regional Service Manager / IT 1987 - 1993 Managed company service departments; including implementing policies and hiring of technical staff. Provided top level support to the store service managers. Key Responsibilities and Accomplishments:  Established a competent and professional service organization by hiring the best candidates who could accomplish to task of providing a superior customer service experience.  Constituted revenue goals and leadership to the service managers. Set expectations for the service departments in regards to quality of service to promote revenue through growing the services side of the company. Continued…
  3. 3.  Performed extensive technical training to Managers and Technicians on most areas of computer software and hardware. The training included Operating Systems, Office Applications, basic System Administration, computer diagnostics and upgrades along with elementary networking.  Enjoyed seeing the rapid growth of revenue and new customers generated from the technical services side of the company. EDUCATION & CREDENTIALS Associates in Visual Arts with a concentration of Web Design Greenville Technical College, Greenville, SC Professional Certifications  MCP – Microsoft Certified Professional (2010)  MCTP – Microsoft Certified Technology Specialist (2010)  MCITP – Microsoft Certified IT Professional (2010)  A+ - CompTIA (2005)  Network+ - CompTIA (2005) Key areas of expertise  Customer Service and Management  Desktop / Server Technical Support  Logistics and Personnel management  MS Windows and Office  Active Directory  TCP/IP and Network Management  Marketing and Sales  Business Development  Developmental Training  Website Design  HTML / Visual Basic  Web Development  Graphics Design

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