Cisco Connect 2018 Malaysia

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Emerging Technologies are Game-Changers
for Technology Services
Cecil Lee
Advanced Services Delivery Manager for Singapore and Malaysia

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CISCO CONNECT 2018 . IT’S ALL YOU
The Race to Digitize is on
of the Fortune 1,000
expect to undertake a
digital project by 2017**
95%
of businesses
will become fully
digital by 2020*
75%
incumbents by industry
will be displaced by
digital disruption over
the next 5 years**
~4/10
*Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’
**Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector

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CISCO CONNECT 2018 . IT’S ALL YOU
There’s Never Been a Better Time
of these digitization efforts
will be successful*
Only
30%
of companies have a plan
to prepare for digital
business transformation**
Only
25%
companies do
not succeed:
failure to innovate*
#1
Reason
*Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’
**Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector

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Future State
1. Define Future
State
4 simple steps for Any Digital Transformation
2. Build a solid foundation
3. Provide a Secure Bridge 4. Assure Future State
Current State
Future State

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CISCO CONNECT 2018 . IT’S ALL YOU
Step 1:
Define Future State
Increase
pace of
innovation
Digital
business
roadmap
Fit for purpose
design
• Think digital as the key strategy to simplify
processes, improve customer experience and
transform your business
• Reinvent the network, secure & intelligent:
• Open & SW delivered
• Driven by intent
• Informed by Context
• Embrace multi-cloud world
• Focus on the power of your data
• Consider the organizational and people vision
as part of the holistic transformation
• .
Technology,
people, and
processes

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CISCO CONNECT 2018 . IT’S ALL YOU
Cover the
Uncovered
Security and
Compliance
Reduce cost
and complexity
Optimized
Support Model
Step 2: Build a Solid
Foundation
• Full inspection of your install base assets,
enterprise architecture health checks and
financial assessment
• Simplify network operations, optimize the
running the business resources and
budget.
• Strengthen the foundation of your
infrastructure including security
• Free funds and resources to enable
digital innovation

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CISCO CONNECT 2018 . IT’S ALL YOU
De-risk and
accelerate
migration
Personalized
services, proven
methodology
Accelerate
business agility
Reduce security,
downtime and
LDoS risks
Step 3: Provide a
Secure Bridge
• Design the integration of new technologies and
migration from legacy
• Lifecycle planning to de-risks the roll-out
(downtime, security, change process)
• Include all Solution Ecosystem
• Extend support so maintenance window ends
when it’s supposed to
• Insert automation for Everything from Cloud to
End-points (complexity scaling to not humanly
possible)

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CISCO CONNECT 2018 . IT’S ALL YOU
Step 4: Assure
Future State
• Leverage a predictive environment for highest
business continuity, uptime and faster issue
resolution – Fix issues before they happen
• Invest in User & Technical SW Adoption to get
the value from your software, solutions and the
network
• Turn data into predictive insights from AI and
machine learning capabilities
• Benefit Digital Network Architecture: agile,
constantly adapting, constantly learning &
constantly protecting.
Greater
technology
adoption
Actionable
analytics and
KPIs
Fill in the
talent gaps
Customer
benchmarking

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Challenge
Business Outcomes
Our Solution
Business Critical Services
A large telco and media company in APJ offers 2G, 3G and 4G wireless services, mobile
commerce, fixed line services, high-speed home broadband, DTH, enterprise services including
national & international long distance services to carriers.
• Customer was under OpEx
pressure, hence unable to
adequately staff to implement Cisco
best practices & recommendations
• Lack of scale & speed in
compliance, software lifecycle
management, and configuration
management
• Insufficient proactive problem
management due to lack of network
visibility
• Cisco leveraged consultative approach
(BAW) for discovery of current state
challenges
• Production PoC for Cisco CMCS &
Critical Insights capabilities
• Positioned CMCS for Cisco CEN Network
• Positioned Critical Insights for Cisco
MPLS Network
• Customer agreed on leveraging
Cisco’s automation & analytics
capability to drive their OpEx
reduction
• Deployment of Business Critical
Services
• Remediation
• Critical Insights
• More about Business Critical
Services

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CISCO CONNECT 2018 . IT’S ALL YOU
The challenging situation ahead
69%
of digital leaders:
lack the right
people,
knowledge
and technology
to transform.
Source: IDC
1.5M
unfilled positions
in global
cybersecurity
workforce by
2020
Source: Frost & Sullivan

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CISCO CONNECT 2018 . IT’S ALL YOU
Get on the right path
Advice from strategic consulting through
to low-level design and validation.
Migrate, deploy and integrate
Expertise, tools and processes to
de-risk and accelerate transitions.
Everyday improvements
Daily maintenance and monitoring of infrastructure
health to keep everything running smoothly.
How can Cisco Services help
From start to finish, across all our architectures
Advisory
Implementation
Optimization
Fix problems — or avoid them
Premium-quality technical support for all
aspects of hardware and
software — increasingly proactive.
Technical
Get new skills
Virtual and hands-on technical
training in all our disciplines.
Training
Leave it to us
Proactive monitoring and management.
In other words, out-tasking.
Managed

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Future State
1. Define Future
State
DNA Advisor
Digital Business Roadmap
Fit for purpose design
4 simple steps for Any Digital Transformation
2. Build a solid foundation
IB Health Checks
Cover the uncovered for security & compliance
Reduce complexity by consolidating contracts
Optimize current Support Model
3. Provide a Secure Bridge
Support LDOS devices during migration
Plan, Design, Implement
De-risk & accelerate build with Migration Support Services
4. Assure Future State
High Value Services
DNA Advantage SW Perpetual & Subscription Support
Solution Support
Software Technical Adoption & Onboarding
Business Critical Services
On-going Optimization & Lifecycle Management
Improve ROI through Managed Services
Automated IB Management
Current State
Future State

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CISCO CONNECT 2018 . IT’S ALL YOU
In summary, our experience in Digital Transformation
shows
66% Improvement
in New Business
40% Costs cut by
wearables
50% Increase
in Sales
140% Increase in
Revenue from Smart
Cities in 10 years
49% Reduction in
Unplanned
Downtime
Financial
Services
Manufacturing
Healthcare
Retail
Government
Digital is a Necessity not a Strategy

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CISCO CONNECT 2018 . IT’S ALL YOU
Cisco Services for Digital Transformation
Customer & Cisco
consultation
Understanding your
environment,
roadmap and plans,
to design a fit-for-
purpose approach
DNA Advisor
Technology
consultancy
Develop an E2E plan
to migrate to your
digital transformation
solution
High Value Services
The right post-
implementation services
that help you get the most
value out of your digital
solution
Business
consultancy
Leverage Service
Model Optimization
(SMO) to develop a
business plan that
meets your needs
Operational
excellence
Ensure business
continuity during the
migration plan, by
mitigating risks –
especially regarding
legacy equipment.

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CISCO CONNECT 2018 . IT’S ALL YOU
• Fast restoration
• Better IT usage
• Multi-solution & software
expertise
Business
Critical
Services
High
Value
Services
Problem resolution and
network optimization
across architectures &
solutions
• Holistic, proactive optimization
• Enhanced security
• Fast IT transitions
• Automation
Faster
resolution
Peak
performance
Better Together:
High Value Services and Business Critical Services

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CISCO CONNECT 2018 . IT’S ALL YOU
Digital Transformation may
be a voyage into the
unknown…
With Cisco Services you
can plot a steady course for
success.

18. Thank you

19. © 2017 Cisco and/or its affiliates. All rights reserved.
Challenge
Business Outcomes
Our Solution
Data Center Consulting Services
A large nature resource company in APJ engages in upstream and downstream petroleum,
coal, power, and infrastructure businesses.
• With the strategic vision to be the premier
industrial org. for digital innovation in the
region, with goals to increase business
agility, fast turnaround & TTM for its
subsidiaries
• Direction and strategy for DC is ambiguous
• Maturity and readiness level of the team
resulted in longer term targets e.g. adoption
of right-sized cloud initiative
• Longer turnaround time for customer &
subsidiaries as work order fulfilment highly
dependent on small pool of central IT team,
creating bottleneck during peak periods
• Diverse team of highly skilled
consultants from Application,
Infrastructure & Security was put
together to:
• Understand customer’s business
objectives, goals and challenges
• Establish current baseline using
bottom-up approach as a basis
to identify gaps in the
architecture
• Define business-aligned target
architecture and roadmap for the
next 3-5 years
• Facilitate cloud workshop to
reinforce IT team knowledge,
understanding & competency
• Defined an optimized and secure
cloud architecture to empower
developers and IT to order/manage
resource for apps reducing turnaround
time and TTM, allowing more time to
focus on what they do best
• Fast-track customer’s planned cloud
adoption from 3 years to 1 year, by
first embarking on a SDDC
architecture as fundamental
requirement to a cloud initiative