What is VoIP?
VoIP stands for Voice over Internet Protocol.
It is a technology that enables people to use the
Internet as a communication medium for calls.
Voice calls are broken down into data packets,
transported across the internet and reassembled
when it reaches the receiver. A great example of
VoIP technology is Skype.

What does VoIP provide for
Businesses?
Business VoIP provides small and medium-sized businesses with advanced features and
functionality for a lower cost compared to traditional phone systems. Features often
include private branch exchange capabilities, conference calling, desk-to-desk calling,
music on hold and automated attendants.

Cost savings
Public switched telephone networks
and long-distance phone calls become
inexpensive. Instead of being
processed across conventional
commercial telecommunications line
configurations, voice traffic travels over
the Internet or private data network
lines.
VoIP does not require line rental,
different hardware for different
features, maintenance contracts etc.
There will be some initial costs like
purchasing IP enabled phones.

Rich media service
VoIP technology makes rich media
service possible, integrating with other
protocols and applications.
Rich media service not only provides
multiple options of media to users, but
also creates new markets in the
communications industry, such as
VoIP services on mobile phones.

Phone portability
VoIP provides users with mobility: the user can carry the
same number virtually anywhere using their VoIP phones,
mobile phones, laptops and other devices with IP
connectivity as a personal extension, enabling users to
work when, where and how they want.

Integration and collaboration
with other applications
VoIP protocols run on the
application layer and can be
integrate or collaborate with
other applications such as email,
web browser, instant messenger,
social networks and
applications.

Increase productivity
It allows overall increase in productivity by allowing employees to
multi-task without interruption i.e. conduct virtual meetings, share
data while video conferencing and attaching documents. Also
the money saved from moving to VoIP can be allocated to other
aspects of the business.

User control interface
VoIP systems often have a
simple user control interface.
Users can login and amend
their personal settings.
Administrators can configure
and manage the system via a
central management portal.
They can add new components
with minimal hassle.

No geographical boundary
The VoIP service area becomes virtualised without
geographical limit. The area code or country code is
no longer bound to a specific location.

Rich features
VoIP provides rich features like click-to-call on a
web page, Find-Me-Follow-Me (FMFM),
selective call forwarding, call recording,
personalised ring tones, simultaneous rings on
multiple phones, selective area or country code
and much, much more.

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