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The Benefits of VoIP for Businesses

  1. What is VoIP? VoIP stands for Voice over Internet Protocol. It is a technology that enables people to use the Internet as a communication medium for calls. Voice calls are broken down into data packets, transported across the internet and reassembled when it reaches the receiver. A great example of VoIP technology is Skype.
  2. What does VoIP provide for Businesses? Business VoIP provides small and medium-sized businesses with advanced features and functionality for a lower cost compared to traditional phone systems. Features often include private branch exchange capabilities, conference calling, desk-to-desk calling, music on hold and automated attendants.
  3. Cost savings Public switched telephone networks and long-distance phone calls become inexpensive. Instead of being processed across conventional commercial telecommunications line configurations, voice traffic travels over the Internet or private data network lines. VoIP does not require line rental, different hardware for different features, maintenance contracts etc. There will be some initial costs like purchasing IP enabled phones.
  4. Rich media service VoIP technology makes rich media service possible, integrating with other protocols and applications. Rich media service not only provides multiple options of media to users, but also creates new markets in the communications industry, such as VoIP services on mobile phones.
  5. Phone portability VoIP provides users with mobility: the user can carry the same number virtually anywhere using their VoIP phones, mobile phones, laptops and other devices with IP connectivity as a personal extension, enabling users to work when, where and how they want.
  6. Integration and collaboration with other applications VoIP protocols run on the application layer and can be integrate or collaborate with other applications such as email, web browser, instant messenger, social networks and applications.
  7. Increase productivity It allows overall increase in productivity by allowing employees to multi-task without interruption i.e. conduct virtual meetings, share data while video conferencing and attaching documents. Also the money saved from moving to VoIP can be allocated to other aspects of the business.
  8. User control interface VoIP systems often have a simple user control interface. Users can login and amend their personal settings. Administrators can configure and manage the system via a central management portal. They can add new components with minimal hassle.
  9. No geographical boundary The VoIP service area becomes virtualised without geographical limit. The area code or country code is no longer bound to a specific location.
  10. Rich features VoIP provides rich features like click-to-call on a web page, Find-Me-Follow-Me (FMFM), selective call forwarding, call recording, personalised ring tones, simultaneous rings on multiple phones, selective area or country code and much, much more.
  11. Continuous Business Global Reach