Employer Update & Getting Business Back on Track

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Covid-19: Preparing for a New Normal
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Welcome!
LiveWebinar:
Colossal Upheaval Brings Opportunity For Colossal Change

2. • Presentation is roughly an hour and a half
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Webinar Details

3. Paralea Boose, CPA, CITP, CGMA
Net at Work | Senior Business Analyst
Employer Solutions
Presenters
Sue Ermatinger
Net at Work | Senior Business Analyst
Employer Solutions

4. Why we are here today?
The COVID-19 virus
All of us will be affected in some way
whether it is our jobs, a family member’s job
or how we live day to day.
After the virus, “normal” will have a new
definition for everyone

5. • All Businesses large and small are feeling the strain
• Many employees in your company will be affected
• Make sure you are prepared for the coming weeks
• Payroll Continuity is a non-negotiable action
• Use this time to plan for a new future
• We at Net at Work are here for you

6. Agenda
Agenda:
• Update For Employers: Theresa A. Mongiovi
• What Have We Learned?
• What Can We Do To Get Through This For Longer Than We Thought?
• What Will Change Afterward?
• How Do We Recover And Prepare For The Next Catastrophe?

7. COVID-19
What Have We Learned?

8. What Have We Learned?
• We were not prepared…not even close
• We had an emergency plan…we thought
• We had an emergency plan…but we won’t ever need it
• We had an emergency plan…we have it all covered
• Disaster rapidly changes our perspective
• More people can work from home than we thought
• We can manage people working from home better than
we thought
• Working from home isn’t as bad as we thought
• …but we should have been better prepared
• What’s most important? Food, supplies, family
• How well does our company function when we’re not together

9. What Have We Learned?
• Communication is key
• …and we weren’t doing it enough
• Necessity is truly the mother of invention
• Employees are “inventing” office space at home
• Learning to work with new technology (Zoom, Teams, etc.)
• We can get by with less:
• Office space
• Face to Face time
• Commute
• HR and Payroll is critical to our organization’s survival
• Keeping up morale
• Keeping up with legislative changes on a daily basis
• Handling leave questions and payments

10. COVID-19
What Can We Do To Get Through This For
Longer Than We Thought?

11. What Can We Do To Get Through This For
Longer Than We Thought?
• Communication is the most challenging aspect of a disaster…and
of working from home
• Update your employees on the state of your business
• Employees need to hear from the Executive Team, HR, and
other leaders of your organization
• A weekly email?
• Managers may want to start and end the day with a brief “go
to meeting” to start/end the day
• Be aware that a “day” may not be your old normal for your
employees
• Children are home with your employees
• Pets are home with your employees
• Shopping for necessities (especially for older employees)

12. What Can We Do To Get Through This For
Longer Than We Thought?
• Communication about the company is challenging
• Who needs to disperse information?
• HR? CEO/Executive Team? Managers?
• How does that information get to everyone?
• Email? Text Message? Sharepoint/Company “Bulletin Board?”
• Employees need to hear information now more than ever
• Upcoming plans for the company’s survival
• Reassurance from the Executive teams
• HR should “check in” on employees
• How are they coping?
• Mental/Sanity Checks, not “work” checks
• Check with your medical insurance on providing some sort of
therapy/person to talk to

13. What Can We Do To Get Through This For
Longer Than We Thought?
• Communication amongst your teams is challenging
• How are managers coping?
• Do we have appropriate project management software?
• Are managers checking in on their staff?
• Are employees keeping their managers apprised of their work?
• Encourage employees to use their “commute” time at the
beginning and end of the day
• Do things they don’t normally have time for
• Get a head start on today or the next day

14. What Can We Do To Get Through This For
Longer Than We Thought?
• Loneliness is the 2nd most challenging aspect of working from home
• Lack of “face time” with others
• Feeling “left out” and alone
• Don’t forget your essential workers who are still commuting
• Facing a different kind of stress than those working from home
• WHAT CAN WE DO?
• Order in from a local establishment/pizza for your essential workers
• Establish “water cooler” time through go to meeting, zoom, teams,
etc. and encourage use of web cams
• HR should be doing a “sanity” check on the employees

15. What Can We Do To Get Through This For
Longer Than We Thought?
• Work life is now different…what can we do to help foster camaraderie?
• HR and/or Managers:
• Plan a team event daily – get to know your coworkers
• Plan a quick trivia event – regular trivia or coworker trivia
• Scavenger hunt (pictures on your phone, etc.)
• “Team Happy Hour” every Friday – web cams, no shop talk
• Encourage employees to show off their kids, homes, hidden
talents, recipes, hobbies, even their “new workspace”
• Don’t forget your “essential workers” – life isn’t normal for them either
• Plan a quick trivia event during a break, or a scavenger hunt
• Plan a “holiday” meal once a week at work, maybe even a potluck
(or support a local establishment)
• Print a funny meme and put in the break room each day

16. COVID-19
What Will Change Afterward?

17. What Will Change?
• Large scale crises bring about change
• Great Depression saw Social Security finally signed into law
• World War II saw women enter the workforce and minorities
enter the military, which brought about the Civil Rights movement
• 1970’s oil embargo saw a definite shift in politics
• 9/11 saw security changes and distrust
• 2008 Recession brought regulations for stronger financial
oversight
• Covid-19 will be the crisis for those entering the
workforce now and in the near future
• It will shape their “work space”

18. What Will Change?
• What will change in society and/or my organization?
• Morale and retention of employees will change
• More people may want to work from home
• More people may want to work from home occasionally
• Hand-shaking may be a thing of the past
• “Do we have to do that in person?” may be a more frequent
question
• Greater comfort with absence instead of being in the presence of
others
• Sanitizing is likely here to stay
• “Stay at home if you don’t feel well” will be a new trend
• More states may allow “required” direct deposit of payroll

19. What Will Change?
• What will change in society and/or my organization (cont’d)?
• Social distancing may become the norm
• Airlines might not sell middle seats for a while, increasing air
charges since there will be fewer people
• More cars and traffic jams as people avoid public transportation
• Increased buses on popular routes
• Taxis, limos and ride hailing may be limited to two people
• Manufacturers may adopt social distancing and increased sanitation
• May cause a drop in production but possibly not in labor hours
• Restaurants may have mandatory social distancing with fewer
tables and bar seating
• Likely to be new/adjusted wage and benefit laws

20. What Will Change?
• What will change in society and/or my organization (cont’d)?
• Temperature checks may be more frequent
• Increased monitoring of employees and customers
• Potential testing for virus immunity
• Some companies may choose to bring office workers back in
alternating groups to foster social distancing
• Walt Disney Company has opened a portion of its Shanghai resort…
• Guests must wear masks at all times (except while eating)
• Hours and capacity are limited
• To gain entry, visitors must:
• Submit to a temperature check
• Show a government controlled QR code to prove they are
virus free

21. What Will Change?
• What will change in society and/or my organization (cont’d)?
• Organizations will be dependent on local, state, and national
governments for reopening
• Large scale testing and tracing may become normal
• Tyson is installing walk-through temperature scanners at its plants
• Redesign of offices to encourage social distancing for office workers
• Could include transparent shields between desks
• Markers to direct foot traffic
• Disposable desk pads that can be discarded each day

22. COVID-19
How Do We Recover And Prepare For The
Next Catastrophe?

23. How Do We Recover And Prepare For The
Next Catastrophe?
• How do we start to recover as an organization?
• How big of a change was this for you?
• Restaurant vs. hospital, or somewhere in between
• Plan for bringing your workforce back
• Gradual or all at once
• How to ramp up your employees for return to office
• Plan for contacting vendors and suppliers
• Plan for your workforce and changes
• School may still be out, or going year round
• Employees may want to still work from home…some or all
• Space concerns – will be used to the social distancing
• Sanitizing concerns – stock up on supplies

24. How Do We Recover And Prepare For The
Next Catastrophe?
• Why do I need to work on an emergency plan—I’m getting through this?
• There could be another virus…or continuation of this one
• There could be damage or flooding in your office/location
• Water pipe burst
• Fire damage
• Gas leak/explosion
• Natural disasters – tornadoes, hurricanes, earthquakes, blizzard
• Cold and flu season
• Power outage

25. How Do We Recover And Prepare For The
Next Catastrophe?
• New Disaster/Emergency Plan
• What is working now?
• What is not working now?
• Involve your IT
• What do they need?
• What do they wish they had now?
• Hardware investment
• Start moving everyone to laptops from desktops
• Webcams and headsets
• Software investment—”free” software now may have licensing
• Remote connections
• Remote meeting software
• Keep up to date on new software

26. How Do We Recover And Prepare For The
Next Catastrophe?
• New Disaster/Emergency Plan (cont’d)
• Better communication strategies
• Time to collect cell phone numbers and additional emails
• Plan for how information will be disseminated
• Closing/Stay at home policies (by location?)
• Company information during the crisis
• Managers and Teams contact/processes
• PRACTICE YOUR PLAN
• Plan a day where you “try out” your plan
• Start with a team or two
• New hires need to test
• Do a company wide test

27. How Do We Recover And Prepare For The
Next Catastrophe?
• Review Your Policies
• Work from home
• Review your job list – what jobs are eligible and “essential”
• Comp time?
• Part time/full time/flex/occasional work from home
• Core hours to be available
• Space sharing in office
• Plan days in office for sharing space
• Leads to less office space and rent overhead
• Do you need assigned space or rotate
• Allowing remote and flexible work can do a lot for morale and
retention

28. How Do We Recover And Prepare For The
Next Catastrophe?
• Review Your Policies (cont’d)
• New hire requirements for work from home options
• Internet access and does company pay part of
• Laptop/Webcam/Monitors/Phones/Printer or Scanner
• Dedicated home office space
• Home office supplies
• How to request (centralized order processing/payment)
• Budgets
• What supplies are included
• Printer toner (once a quarter? How to monitor?)
• Paper/pens/paperclips, etc.

29. How Do We Recover And Prepare For The
Next Catastrophe?
• Review Your Policies (cont’d)
• “Bring Your Own Device”
• What’s allowed
• What’s NOT allowed
• Planning with supervisors
• What are “work hours”
• Webcams for meetings
• Find new ways to measure productivity
• Shared documents
• Project Management software
• End of day summary email detailing accomplishments

30. How Do We Recover And Prepare For The
Next Catastrophe?
• Review Your Policies (cont’d)
• Timeclocks and punching in/out for hourly work from home
• Encourage employees to use direct deposit (even if you can’t
require it)
Silver lining in all of this: unique opportunity to evaluate
and better create work from home policies
• What’s working now?
• What’s not working now?
• What do you wish you had now?
• What do your employees wish they had now?
• Plan to do a debrief and evaluation during/after this
crisis to help plan for the future

31. How Do We Recover And Prepare For The
Next Catastrophe?
• Review Your Software
• Document Management System
• AP and AR go online to access/scan invoices, etc.
• Direct Deposit payments to vendors
• Take Credit Cards (Net at Work has a credit card processing
company!)
• HR Actions for HRMS
• Paperless forms with approval sequences on forms
• Writes directly back to HRMS
• Can have “non-HRMS” fields as well
• Cloud hosting of your software

32. How Do We Recover And Prepare For The
Next Catastrophe?
• Review Your Software (cont’d)
• Move to Office 365
• Teams
• Zoom
• Go to Meeting
• Go to Webinar
• Smartsheet
Train on the work from home
software often and test it!

33. Resources
• Sites used to prepare this presentation:
• https://www.bbc.com/worklife/article/20200312-coronavirus-covid-19-update-work-from-
home-in-a-pandemic
• https://www.theatlantic.com/ideas/archive/2020/03/coronavirus-creating-huge-stressful-
experiment-working-home/607945/
• https://www.cnbc.com/2020/03/16/how-to-work-from-home-with-your-kids-during-the-
coronavirus-outbreak.html
• https://www.flexjobs.com/blog/post/working-from-home-outbreak/
• https://www.flexjobs.com/employer-blog/emergency-preparedness-companies-remote-
work/
• https://www.flexjobs.com/blog/post/surprising-facts-history-of-working-from-home/
• https://www.politico.com/news/magazine/2020/03/19/coronavirus-effect-economy-life-
society-analysis-covid-135579

34. Resources
• DOL site
• https://www.dol.gov/agencies/whd/pandemic/ffcra-employee-paid-leave
• CDC COVID-19 site
• https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html
• Homeland Security site for Disaster Recovery
• www.Ready.gov
• SHRM COVID-19 Resource Page
• https://www.shrm.org/ResourcesAndTools/Pages/communicable-diseases.aspx
• Employment Law, Leaves of Absence
• Link to FFCRA Information
• Johns Hopkins School of Public Health
• http://www.centerforhealthsecurity.org/resources/COVID-19/index.html

35. COVID-19 Webinars and Payroll Assistance
New Webinar on Tuesday April 21!
• Pros and Cons: Sage HRMS Configuration Options for Covid-19
https://register.gotowebinar.com/register/4322027782976979980

36. COVID-19 Webinars and Payroll Assistance
Weekly Learning Sessions on Fridays throughout the crisis
• Including topics such as:
• SBA Loans
• Legislative Updates & Guidance
• Work Opportunity Tax Credit (WOTC)
• https://www.netatwork.com/online-emails/hrms-webinar-schedule/
Complimentary Recorded Sessions for your team
• COVID-19 and Sage HRMS Payroll Processing
• https://www.netatwork.com/resource/covid-19-and-sage-hrms-payroll-processing/
• COVID-19 and Abra Suite Payroll Processing
• https://www.netatwork.com/resource/covid-19-and-abra-suite-payroll-processing/

37. SHRM Certification Credit
20-MVGR6
Net at Work is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). For more
information about certification or recertification, please visit shrmcertification.org.
This is to certify attendance of the webinar
“Weekly Webcast Series for HR/Payroll: COVID-19 (Coronavirus)
Updates”
Presented by Net at Work
and attendee has earned
1.5 Professional Development Credits (PDCs)
for today’s session.

38. Please type in your questions
Any Questions?

39. Paralea Boose,
CPA/CITP/CGMA
Net at Work | Senior Business Analyst
Direct: 919.714.8785
pboose@netatwork.com
www.netatwork.com
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Contact your Net at Work Account Manager for any questions or concerns.
Or you can reach out to us via the information below!
Thank You For Attending!
Sue Ermatinger
Net at Work | Senior Business Analyst
Direct: 646.517.7126
sermatinger@netatwork.com
www.netatwork.com