In 2013, NetMotion Wireless and Rysavy Research conducted a survey of more than 400 networking professionals from a variety of industries, to gain insight into the state of cellular data deployments. This survey provides insight into the value of these deployments, current practices, and challenges. Also, it uncovers where there might be shortfalls and opportunities to improve efficiency and effectiveness as we look toward the future of mobile data.

1. Trends in Enterprise Cellular Network Data Usage
2013 Survey Results

2. Survey Overview
Methodology
• Conducted Q4, 2012
• 408 respondents
▪ Networking professionals from variety of industries and agencies
▪ From organizations that use laptops, tablets, or smartphones with cellular data
plans provided and paid for by the company
• Conducted jointly with Rysavy Research
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3. Survey Overview
Key Insights
• Data deployments are critical
• Connectivity is the No. 1 concern
• Organizations need troubleshooting tools
• Organizations also need guidance for choosing carriers and gear
• There’s no definitive way to quantify cellular performance
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4. Survey Results
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5. Importance of Cellular Data Deployment
5
How important is your cellular data deployment (i.e. using laptops, handhelds and
tablets to remotely access corporate networks and applications) to the day-to-day
operations of your organization?

6. Deployment Satisfaction
6
How satisfied are you with the overall performance of your current cellular data
deployment?

7. Top Concern
7
What is your top concern regarding your cellular data deployment?

8. Troubleshooting Tools
8
What tools, if any, do you use to troubleshoot and manage your cellular data
deployment?

9. Common User Complaints
9
What are the most common user complaints you receive regarding your cellular data
deployment?

10. Difficulty in Troubleshooting
10
Is it currently difficult to troubleshoot cellular data connectivity and coverage issues in
the field?

11. Difficulty in Troubleshooting: Those that answered ‘No’
11
As it’s not troubleshoot to troubleshoot dropped connections, what is the primary
method you use to resolve connection drops in the field?

12. Difficulty in Troubleshooting: Those that answered ‘Yes’
12
What makes it difficult to troubleshoot connectivity issues with your cellular data
deployment?

13. Modem Selection
13
What was the primary criteria you used to select the cellular modems you currently use?

14. Selecting a Carrier
14
Do you find the process of selecting a carrier challenging?

15. Selecting a Carrier: Those that answered “No”
15
As it’s not a challenge to select a carrier or carriers, what is the top criteria you use to
select a carrier?

16. Selecting a Carrier: Those that answered “Yes”
16
What makes selecting a carrier challenging?

17. Tracking Devices
17
Do you find the process of tracking deployed cellular modems and their usage
challenging?

18. Tracking Devices: Those that Answered “No”
18
As it’s not challenging, what is the primary method you currently use to track the
inventory and usage of cellular modems in the field?

19. Tracking Devices: Those that Answered “Yes”
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What makes tracking the inventory and usage of your cellular modems challenging?

20. Measurement
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Which items do you currently have a way of measuring?

21. Thank You