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Is Your Learning Technology holding
You Back?
David Wentworth,
Principal Learning Analyst
Brandon Hall Group
@DavidMWentwo...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
NetDimensions Provides Talent Management Solutions for
High Co...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Learning & Development
Talent Management
Leadership Developmen...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Agenda
© 2016 Brandon Hall Group 4
Evolving Learning Technolog...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
State of Learning Technology
© 2015 Brandon Hall Group 5
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
LMSs Appear Outdated
18.1%
26.8%
22.1% 24.2%
8.7%
1 2 3 4 5
Sa...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
LMSs Are Not Future Focused
28.2%
20.8% 22.8% 22.1%
6.0%
1 2 3...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Is your organization currently considering replacing your LMS?...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Top Reasons for Upgradi...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
How is your LMS currently deployed?
41%
59%
Installed Hosted/S...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Challenges to Older Systems
• Customizations
• Versions
• Main...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Modern Learning Technology
Key Features
• Social
• Mobile
• Ga...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Agenda for Change
• Build a business case
• Communication
– Cl...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Poll Question
What is primarily driving the decision to change...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Phase 1: Planning and Alignment
Determine Internal
Business Dr...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Building the Business Case for Change
• What business issues a...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Phase 2: Discovery
Technology Market Overview
•Provide overvie...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Major Requirement Concerns
• Global requirements
• System inte...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
52.3%
43.3% 46.5%
54.9%
43.0% 43.8%
36.3%
33.0%
39.9% 30.2%
18...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Phase 3: Technology Vendor Evaluation
Initial Vendor List
•Dev...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Preparing for Success
• Find business stakeholders
• Identify ...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Vendor Relationships
• Migration Plan: One that fits the size,...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Phase 4: Technology Vendor Selection
Final Selection
• Technol...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Technology Selection Scorecard
24
Remember, it is about
your o...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Phase 5: Technology Implementation
Recommendations
Change Mana...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Migration Framework
Planning Areas Risks
1.
System integration...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
System Integration
Key Practices
1. Identify current and futur...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Structure and Domain Setup
Key Practices
1. Identify all audie...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
1. Assess and map taxonomy for current content
– Active Use, s...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Global Setup
Key Practices
1. Identify current and future regi...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Reporting & Security
Key Practices
1. Identify current reports...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Audience Preparation
Key Practices
Administrators End-Users St...
Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com
Summary and Wrap Up
• Ensure you have solid business drivers f...
Questions
David Wentworth,
Principal Learning Analyst
Brandon Hall Group
@DavidMWentworth
Michelle Sullivan,
Marketing Dir...
Thank You
David Wentworth,
Principal Learning Analyst
Brandon Hall Group
@DavidMWentworth
Michelle Sullivan,
Marketing Dir...
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Is Your Learning Technology Holding You Back?

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According to Brandon Hall Group research, a "system that appears outdated" is one of the top 5 reasons why companies want to switch LMS providers. Research also shows that large organizations, on average, have as many as 4 different LMSs. Companies often keep legacy technology or multiple systems out of concern that change would be challenging and expensive.

View this recorded webinar and hear David Wentworth of the Brandon Hall Group and Michelle Sullivan of NetDimensions as they discuss the challenges presented by outdated technology and best practices for selecting solutions to meet future needs.

Veröffentlicht in: Technologie
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Is Your Learning Technology Holding You Back?

  1. 1. Is Your Learning Technology holding You Back? David Wentworth, Principal Learning Analyst Brandon Hall Group @DavidMWentworth Michelle Sullivan, Marketing Director NetDimensions
  2. 2. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com NetDimensions Provides Talent Management Solutions for High Consequence Industries 2
  3. 3. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management RESEARCH PRACTICES © 2015 Brandon Hall Group 3
  4. 4. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Agenda © 2016 Brandon Hall Group 4 Evolving Learning Technology Landscape Phases of LMS Selection Migration Framework Takeaways Questions
  5. 5. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com State of Learning Technology © 2015 Brandon Hall Group 5
  6. 6. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com LMSs Appear Outdated 18.1% 26.8% 22.1% 24.2% 8.7% 1 2 3 4 5 Satisfaction with LMS Having a Modern Look & Feel (1-5) 6 2.8 Average Score
  7. 7. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com LMSs Are Not Future Focused 28.2% 20.8% 22.8% 22.1% 6.0% 1 2 3 4 5 Satisfaction with LMS Meeting Future Needs (1-5) 7 2.6 Average Score
  8. 8. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Is your organization currently considering replacing your LMS? 44%56% Yes No BHG Learning Technology, 2016 There is a Desire for Change Outdated LMS as a Driver for Replacement: 2013: #2 2014: #4 2015: #4
  9. 9. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Top Reasons for Upgrading or Switching LMS's BHG Learning Technology, 2016
  10. 10. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com How is your LMS currently deployed? 41% 59% Installed Hosted/SaaS BHG LMS Survey, 2015 Installed Solutions Age Faster
  11. 11. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Challenges to Older Systems • Customizations • Versions • Maintenance • Access to new technologies • Reporting requirements/compliance © 2015 Brandon Hall Group 11
  12. 12. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Modern Learning Technology Key Features • Social • Mobile • Gamification • Video © 2015 Brandon Hall Group 12 #1 Priority #2 Priority Older Content • No social component • No mobile capabilities • Flash • Not universally playable • Bulky courses
  13. 13. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Agenda for Change • Build a business case • Communication – Clear – Continuous © 2015 Brandon Hall Group 13 Change Management Services are seen as essential or critical by 37% of companies
  14. 14. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Poll Question What is primarily driving the decision to change LMS platforms in your organization? 1. 1 2. 2 3. 3 4. 4
  15. 15. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Phase 1: Planning and Alignment Determine Internal Business Drivers • Identify key business drivers • Identify critical business and talent challenges • Identify expectations for learning technology and validate the feasibility Achieve Executive Alignment • Gain agreement • Gain direction • Refocus if necessary • Gain support Deliver Task Force Toolkit Training • Equip project team (HR and talent leaders, executives, other Business leaders, and HRIT leaders) with a Technology Selection Toolkit • Review process and project plan 15
  16. 16. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Building the Business Case for Change • What business issues are not being solved with the current solution? • What challenges with the current system are affecting business outcomes? • Identify key business issues that can be addressed by new LMS solution. • Attempt to quantify the cost of the above and measure that against the cost of making the switch.
  17. 17. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Phase 2: Discovery Technology Market Overview •Provide overview of the learning technology market for core team and HR and leaders, executives and other business leaders Determine System Requirements •Discuss high-level user functional and technical requirements •Survey/interview stakeholders to determine additional end user requirements Use Case Development •Facilitate development of use- case scenarios •Develop functional and technical requirements based on completed use cases •Define most critical functionality •Define integration requirements 17
  18. 18. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Major Requirement Concerns • Global requirements • System integration requirements • Configuration and customization requirements • Scalability (expansion of domains, audiences, and rules) • Unique internal and external audience needs – Talent integration – Ecommerce – Certification – Mobile and social • Support and partnership • End-user experience
  19. 19. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com 52.3% 43.3% 46.5% 54.9% 43.0% 43.8% 36.3% 33.0% 39.9% 30.2% 18.3% 22.1% 14.2% 10.5% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Most Important New Requirements Critical to the business Essential BHG Learning Technology, 2016
  20. 20. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Phase 3: Technology Vendor Evaluation Initial Vendor List •Develop a list of solution providers (usually 3-5) that meet high-level technical and functional requirements and who will be invited to participate in the RFI/RFP process Develop RFI and/or RFP •Develop the RFI/RFP by leveraging the prioritized requirements, use cases and company profile and technology Client to distribute RFIs/RFPs Shortlist and Evaluate •Based on the RFI/RFP responses, invite 3-4 vendors to conduct on-site use-case demonstrations •Support onsite use-case demonstrations •Score vendor demonstrations using a demo scoring template 20
  21. 21. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Preparing for Success • Find business stakeholders • Identify strategy & business drivers • Governance body for selection • Data management strategy • Change management strategy • Partnership with solution provider • Training and planning sessions • Project management ownership • Implementation and maintenance governance • Staged testing environments (Development sites, Sandbox sites, Backups) • Communications and Marketing Selection Implementation
  22. 22. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Vendor Relationships • Migration Plan: One that fits the size, scale, and scope of your migration • Project leads and managers with migration experience (not just implementation experience) • Migration tools: Data mapping scripts and batching, Pre-built integration API’s, Development and testing sites • Migration Resources: Scaled Training and Onboarding Programs, 24/7 Technical Support, Multi-language support, • Migration Measurement: Tracking tools and statistics, Milestones, Services Agreements,
  23. 23. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Phase 4: Technology Vendor Selection Final Selection • Technology selection scorecard • Scoring ensures that technology and functional requirements are met • Scoring ensures that technology solution links to business drivers Contract Negotiations • Comparative pricing and total cost of ownership tools and research • Support negotiations and leverage additional insights using solution provider profile information and market intelligence 23
  24. 24. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Technology Selection Scorecard 24 Remember, it is about your organization’s requirements, not an exhaustive list of a provider’s features and functions
  25. 25. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Phase 5: Technology Implementation Recommendations Change Management • Plan change management efforts including: • Communications • Risk Mitigation • Stakeholder Analysis • Define a detailed implementation plan Implementation Strategy • Develop technology roadmap • Establish technology governance to ensure business-driven decisions technology implementation 25
  26. 26. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Migration Framework Planning Areas Risks 1. System integrations – internal and external Logins, system APIs, clean data, competing data structures 2. Structure and domain setup Multiple domains, multiple levels, multiple roles, multiple rules 3. Content & data transfer Data mapping, data cleaning, content ownership, content portability 4. Globalization setup Languages, financial data, government data regulations 5. Reporting & security Historical data, permissions, business data integration 6. Administration change Admin selections, training, communications 7. End-user change Access points, change management plan, support tools, 8. Stakeholder changes Governance model, business impact
  27. 27. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com System Integration Key Practices 1. Identify current and future system integration requirements. – ERP, HRIS, CRM, YouTube, Communication (Conferencing), Outlook, etc. 2. Understand vendors experience integrating with each of these elements. 3. Define what needs to be shared between systems (now and future) 4. Define how often shared items need to be updated. 5. Define the value of each connection (business goal for each connection). 6. Map table to table (where is the data held in each system), theory first. 7. Prioritize each connection and begin defining required (APIs, Scripts, Middle-data-warehouses). 1. System Integration
  28. 28. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Structure and Domain Setup Key Practices 1. Identify all audiences and taxonomies. – Internal and external audiences 2. Identify what data you will need for each audience. 3. Identify where they fit in a hierarchy or group structure. Will they be in multiple groups and locations? 4. Identify taxonomy of groups and organizational structures. – Internal and external 5. Identify branding, sharing, and reporting needs, between groups & roles. 6. Map out multiple scenarios for multiple branding, sharing, and reporting needs (work with vendor to test and model these). 2. Structure and Domain
  29. 29. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com 1. Assess and map taxonomy for current content – Active Use, storage requirements, updates required, master locations, ownership 2. Assess and map taxonomy for current data – Active Use, storage requirements, updates required, master locations, ownership 3. Identify realistic content standards requirements – Scorm 1.2 vs. 2004, AICC?, 4. Work with IT on data standards 5. Ensure the vendor understand both, and have people who can talk to both needs 6. Build or review data and content migration scripts, validation scripts, etc. 7. Test, test, test 8. Double-check after transfers 3. Content & Data Transfers Content & Data Transfers Key Practices
  30. 30. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Global Setup Key Practices 1. Identify current and future regions of business. – Internal and external audiences 2. Work with HR community to regional government requirements. – European Union, German and France Works Councils, China Gov Requirements 3. Identify cultural considerations and setup questions for vendors. – Is the system setup for Arabic reading (right to left) or Asian characters, etc. – Accepted financial denominations, aggregation & valuation of those denominations – Regional content sites and data holding sites? 4. Work with Internal governing community to confirm global standards. – Will you try to meet everyone’s language preferences or pick 4 or 5 standards? – Will content, LMS shell, and support need to be offered in multi-languages? 5. Confirm and test all settings with global community. 4. Global Setup
  31. 31. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Reporting & Security Key Practices 1. Identify current reports and use. 2. Validate the relevance of these reports and their continued value. 3. Identify reporting gaps (business needs not being met). 4. Assess new reporting capabilities and dashboards, for their ability to address reporting gaps. 5. Re-think security requirements versus security norms. 6. Identify opportunities for transparency and openness. 7. Produce sample reports and verify format, layout, location, schedule, and drill down requirements before final configurations. 8. Assess reporting value regularly. 5. Reporting and Security
  32. 32. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Audience Preparation Key Practices Administrators End-Users Stakeholders Communication Plan Communication Plan Communication Plan Login Review Login Review Login Review Reporting Assessment Reporting Assessment Reporting Assessment Assessing Use/Role Assessing Use Meeting Schedule Training Plan Training Plan Decision Schedule Support Plan Support Plan 6-8. Audience Preparation A Change Management Strategy is a Strategy for Success!
  33. 33. Follow us on Twitter: @BrandonHallGrp | www.brandonhall.com Summary and Wrap Up • Ensure you have solid business drivers for your upgrade plans and strategies. • Identify the most critical new requirements needed in your new platform, but also identify the items you are not willing to lose. • Ensure your selection process is as diligent this time around as it was the first time around – think future. • Ask all the right questions of your vendor. • Create a migration framework specific to your organization. • Factor in change management and marketing requirements • Communicate your plans clearly and often
  34. 34. Questions David Wentworth, Principal Learning Analyst Brandon Hall Group @DavidMWentworth Michelle Sullivan, Marketing Director NetDimensions
  35. 35. Thank You David Wentworth, Principal Learning Analyst Brandon Hall Group @DavidMWentworth Michelle Sullivan, Marketing Director NetDimensions

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