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1
Webinar – 26 July 2016
Building a successful
workplace ready for
the 2020s
2
.
Jeremy Blain, Regional Managing Director,
Cegos Asia Pacific
www.facebook.com/cegosapac
http://sg.linkedin.com/in/jere...
3
Peter Barrett, President, NetDimensions Inc.
http://netd.bz/peter-barrett
https://twitter.com/peterbarrett71 @peterbarre...
4
Some Reminders
• This webinar is being recorded
• We will have some quick polls
• Post questions or comments in the GoTo...
5
Our journey
• Who we are and why we are credible
• The road to the 2020s workplace –
macro trends for the future of work...
6
A worldwide leader in Training and Development
90
Years
Strong
Cegos Group is an award-winning, $220M USD, privately own...
7
The NetDimensions - Cegos Partnership
NetDimensions and Cegos complement each other toward a
common goal to enable effec...
8
Welcome to Industry 4.0
9
The Fourth Industrial Revolution
“From IT to Cyber / Physical Systems”
Characterized by a fusion of technologies that
is...
10
If at first you don’t succeed…
A new mantra for a digital age
11
If at first you don’t succeed…
…Call it V1.0
A new mantra for a digital age
12
The Tech / Touch tools we most use - part of our new daily
DNA
Facebook – I KNOW EVERYBODY
Google – I HAVE EVERYTHING
T...
13
…From passive consumption of data to active
participation – the key difference between 3rd and 4th
industrial revolutio...
14
…From passive consumption of data to active
participation – the key difference between 3rd and 4th
industrial revolutio...
15
Mobile + The Cloud are fueling the phenomenon
& growth of the SHARING ECONOMY
Be an entrepreneur
• Power can be in the ...
16
Market disruption happening in many industries and “new
needs” are being created all the time…
• World’s largest taxi c...
17
Poll
How much does your organisation use mobile technologies to engage
with Customers externally + Managers and Staff i...
18
Sensationalism, Panic
The rise of Robots and AI
19
Separating the Truths from the Myths is not easy…
“Oxford University did an extensive study examining how
susceptible d...
20
Poll
What is your personal opinion of the rise of virtual reality,
robotics and AI?
• It’s not really on my radar
• It ...
21
Robot / Human interaction is happening
22
Robot Reality : Back to their origins and taking jobs
from Asia with them
http://www.theguardian.com/world/2016/may/25/...
23
For many companies it’s not yet
about Robots and AI
It’s technology to enable, not to
overwhelm…
24
The opportunity is the problem
Source : Aaron d Allen https://www.linkedin.com/pulse/how-tech-killing-off-independent-p...
25
When opportunity, problem solving, innovation and great
people merge…
26
When opportunity, problem solving, innovation and great
people merge…
Dominos
- 50% of global sales
through online
plat...
27
The cost of doing nothing?
http://www.ft.com/intl/cms/s/0/c6be44ac-217b-11e6-aa98-db1e01fabc0c.html#axzz49cZeeExN
23th ...
28
Humans are useful too…
Externally and Internally
29
Do you recognize these people and would you like them
to support your business?
30
Do you recognize these people and would you like them
to support your business?
Tony Robbins: 2.7 million
twitter follo...
31
The new age – how many of these individuals do you
recognize?
32
1.8 billion total views
15.5 million total subscribers
Jenna “Marbles”
10.1 billion total views
39.3 million subscriber...
33
1.8 billion total views
15.5 million total subscribers
Jenna “Marbles”
10.1 billion total views
39.3 million subscriber...
34
Research released Q1, 2016
CEGOS APAC
DRIVERS FOR WORKPLACE CHANGE RESEARCH
Findings, Conclusions And Next Steps
© Cego...
35
Purpose:
To identify the Truths and Myths associated with the 5 key drivers for change as
we head to the workplace shif...
36
What is most important to you?
5 Drivers for change (most to least important)
1. The impact of Technology
2. Manager an...
37
THE IMPACT OF
TECHNOLOGY
DRIVER # 1
“Ideas and innovation happen all around us; technology is an
enabler and unifier, a...
38
We will have increased digital communication, collaboration and networks.
There will be more physical distance between ...
39
We will have increased digital communication, collaboration and networks.
There will be more physical distance between ...
40
BROADENING CROSS
GENERATIONAL
CHALLENGES
DRIVER # 2
“Every generation laughs at the old fashions, but follows
religious...
41
With a widening generational gap, the future workplace is in danger of
creating human silos.
We have learned how to han...
42
With a widening generational gap, the future workplace is in danger of
creating human silos.
We have learned how to han...
43
With a widening generational gap, the future workplace is in danger of
creating human silos.
We have learned how to han...
44
DIVERSITY AND BIAS
CHALLENGES
“It is time for parents to teach young people early on that in
diversity there is beauty ...
45
Diversity lenses, such as gender, colour, LBGTQ, nationality, social, age
and culture are common issues across organiza...
46
Diversity lenses, such as gender, colour, LBGT, nationality, social, age and
culture are common issues across organizat...
47
THE FUTURE OF
WORK AS WE KNOW
IT
“…workers are becoming more and more mobile,
entrepreneurial, creative, and free, trad...
48
Gen-Y and Gen-Z are not trained in college/universities to be ready for the
new demands of the future workplace. This i...
49
Poll
In the context of the 4th Industrial revolution, how prepared
would you say Leaders and Managers in YOUR organisat...
50
LEADER AND
MANAGER
READINESS
“Education is our passport to the future, for tomorrow
belongs to the people who prepare f...
51
A Perfect Storm to kick off the 4th Industrial Revolution…
• GenZ / GenY
• Baby Boomers across APAC
Particularly
• GenX...
52
For their transition to management, Gen-Y will have to leave the “me”
behind and become the “we” generation.
Are we bei...
53
For their transition to management, Gen-Y will have to leave the “me”
behind and become the “we” generation.
Are we bei...
54
What can be done to
continue your journey?
55
Download the paper and other resources here:
http://www.cegos.com.sg/5-drivers-for-change-research/
5 Drivers for succe...
56
Questions?
Jeremy Blain
Regional Managing Director,
Cegos Asia Pacific
Peter Barrett
President, NetDimensions Inc.
57
.
Thank you
www.facebook.com/cegosapac
http://sg.linkedin.com/in/jeremyblain
https://twitter.com/learntheplanet
http://...
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Building a successful workplace ready for the 2020s

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Key takeaways from this interactive webinar will include:

- Impact of technology
- Manager and leader readiness
- Future of work / office of the future
- Diversity and bias
- Cross-generational challenges

Veröffentlicht in: Leadership & Management
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Building a successful workplace ready for the 2020s

  1. 1. 1 Webinar – 26 July 2016 Building a successful workplace ready for the 2020s
  2. 2. 2 . Jeremy Blain, Regional Managing Director, Cegos Asia Pacific www.facebook.com/cegosapac http://sg.linkedin.com/in/jeremyblain https://twitter.com/learntheplanet http://cegos.com.sg WhatsApp or even call me: +65 9069 3291 learn@cegos.com.sg @Learntheplanet
  3. 3. 3 Peter Barrett, President, NetDimensions Inc. http://netd.bz/peter-barrett https://twitter.com/peterbarrett71 @peterbarrett71 https://www.facebook.com/NetDimensions http://www.netdimensions.com/au/ Call me: +1 (860) 436 3898
  4. 4. 4 Some Reminders • This webinar is being recorded • We will have some quick polls • Post questions or comments in the GoToWebinar chat box anytime for Q&A session
  5. 5. 5 Our journey • Who we are and why we are credible • The road to the 2020s workplace – macro trends for the future of work and learning in the digital era • Preparing our workforce for the 2020s now – survey findings and thoughts • Q&A
  6. 6. 6 A worldwide leader in Training and Development 90 Years Strong Cegos Group is an award-winning, $220M USD, privately owned professional skills training and development organisation, headquartered in Europe. • Focused on developing Leaders, Managers and Teams at the operational heart of the organisation ► 250 000 learners trained every year ► 25 000 clients ► More than 1 000 employees & 1 500 external consultants ► 12 000 tailored training missions a year across more than 50 countries ► 90 certificate and degree courses • Learning your way ► Experts in Face to Face forms of training and coaching ► Blended Learning anchored through a 70:20:10 approach ► Digitization of learning – eLearning, mLearning, creation of bespoke solutions and conversion of existing learning assets
  7. 7. 7 The NetDimensions - Cegos Partnership NetDimensions and Cegos complement each other toward a common goal to enable effective and efficient training and development for organizations worldwide. Whether organizations need face-to-face training, eLearning, or blended learning solutions to manage talent within the enterprise and grow their business beyond cultural or language barriers, NetDimensions’ and Cegos’ solutions can meet those needs.
  8. 8. 8 Welcome to Industry 4.0
  9. 9. 9 The Fourth Industrial Revolution “From IT to Cyber / Physical Systems” Characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.
  10. 10. 10 If at first you don’t succeed… A new mantra for a digital age
  11. 11. 11 If at first you don’t succeed… …Call it V1.0 A new mantra for a digital age
  12. 12. 12 The Tech / Touch tools we most use - part of our new daily DNA Facebook – I KNOW EVERYBODY Google – I HAVE EVERYTHING Twitter – I TALK TO EVERYONE LinkedIn – I KNOW EVERYONE IN BUSINESS Wikipedia – I KNOW EVERYTHING CLOUD / INTERNET WITHOUT ME YOU ARE NOTHING APPS + EMOJIS – YOU HAD NO IDEA HOW MUCH YOU NEEDED ME
  13. 13. 13 …From passive consumption of data to active participation – the key difference between 3rd and 4th industrial revolution https://www.youtube.com/watch?v=jAF2hZxdFRE
  14. 14. 14 …From passive consumption of data to active participation – the key difference between 3rd and 4th industrial revolution 2,000,000++ 5,500+ >15% https://www.youtube.com/watch?v=jAF2hZxdFRE
  15. 15. 15 Mobile + The Cloud are fueling the phenomenon & growth of the SHARING ECONOMY Be an entrepreneur • Power can be in the hands of individuals rather than companies • New and existing start up businesses are exploiting this new territory as curators of services and solutions http://www.economist.com/news/leaders/21573104-internet-everything-hire-rise-sharing-economy
  16. 16. 16 Market disruption happening in many industries and “new needs” are being created all the time… • World’s largest taxi company owns no taxis (Uber) • Largest accommodation provider owns no real estate (Airbnb) • Largest phone companies own no telco infra (Skype, WeChat) • World’s most valuable retailer has no inventory (Alibaba) • Most popular media owner creates no content (Facebook) • Fastest growing banks have no actual money (SocietyOne) • World’s fastest growing TV media company is a new player (Netflix) • Largest software vendors don’t write the apps (Apple & Google) Increasingly centered around mobile
  17. 17. 17 Poll How much does your organisation use mobile technologies to engage with Customers externally + Managers and Staff internally? • Little or none • We are making progress • Pockets of excellence exist • It’s how we do things
  18. 18. 18 Sensationalism, Panic The rise of Robots and AI
  19. 19. 19 Separating the Truths from the Myths is not easy… “Oxford University did an extensive study examining how susceptible different jobs would be to computerisation, and they found that 47% of US jobs were classified high risk for replacement with computerisation or automation, and another 19% of jobs at medium risk” “…The workplace of the not-so-distant future will be far different from its current state.” Heather Hiles, chief executive officer and founder at Pathbrite http://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf
  20. 20. 20 Poll What is your personal opinion of the rise of virtual reality, robotics and AI? • It’s not really on my radar • It could have a small impact within our industry • It could have a big impact within our industry • Robots will take over the world. Look out humankind!
  21. 21. 21 Robot / Human interaction is happening
  22. 22. 22 Robot Reality : Back to their origins and taking jobs from Asia with them http://www.theguardian.com/world/2016/may/25/adidas-to-sell-robot-made-shoes-from-2017
  23. 23. 23 For many companies it’s not yet about Robots and AI It’s technology to enable, not to overwhelm…
  24. 24. 24 The opportunity is the problem Source : Aaron d Allen https://www.linkedin.com/pulse/how-tech-killing-off-independent-pizzerias-aaron-d-allen • “51 percent of all mobile searches on Google are for restaurants… • …Yet by some estimates as few as 5% of restaurants have mobile-compliant websites…”
  25. 25. 25 When opportunity, problem solving, innovation and great people merge…
  26. 26. 26 When opportunity, problem solving, innovation and great people merge… Dominos - 50% of global sales through online platforms - 3000% increase in share price since 2008 - MarCap $300m - $7.42bn in 7 years “technology was undoubtedly at the heart of the dominos turnaround” aaron d. allen.
  27. 27. 27 The cost of doing nothing? http://www.ft.com/intl/cms/s/0/c6be44ac-217b-11e6-aa98-db1e01fabc0c.html#axzz49cZeeExN 23th May, 2016 ‘Not being effectively structured to tackle future challenges, macroeconomic uncertainty and more while successfully reengineering its business in the short term… …Reflects increased risks to Deutsche Bank's ability to successfully execute its plan.’ Extracted from Moodys http://bit.ly/25kFWfO
  28. 28. 28 Humans are useful too… Externally and Internally
  29. 29. 29 Do you recognize these people and would you like them to support your business?
  30. 30. 30 Do you recognize these people and would you like them to support your business? Tony Robbins: 2.7 million twitter followers Chua Sock Koong one of top 3 APAC’s most powerful women Emma Watson - #heforshe YouTube announcement – 560,000+ views Bill Gates – around 17 million “like” his facebook page
  31. 31. 31 The new age – how many of these individuals do you recognize?
  32. 32. 32 1.8 billion total views 15.5 million total subscribers Jenna “Marbles” 10.1 billion total views 39.3 million subscribers Ryan Higa/NigaHigaTV PewDiePie 2.3 billion total views 15.2 million total subscribers The new age – how many of these individuals do you recognize?
  33. 33. 33 1.8 billion total views 15.5 million total subscribers Jenna “Marbles” 10.1 billion total views 39.3 million subscribers Ryan Higa/NigaHigaTV PewDiePie 2.3 billion total views 15.2 million total subscribers The new age – how many of these individuals do you recognize? 37,000 views 230,000 subscribers
  34. 34. 34 Research released Q1, 2016 CEGOS APAC DRIVERS FOR WORKPLACE CHANGE RESEARCH Findings, Conclusions And Next Steps © Cegos Asia Pacific 2016 “The future depends on what you do today.” Mahatma Gandhi
  35. 35. 35 Purpose: To identify the Truths and Myths associated with the 5 key drivers for change as we head to the workplace shift of the 2020s workplace Driver #1: The Impact of Technology Driver #2: The broadening cross generational challenges Driver #3: Diversity and Bias (both conscious and unconscious) Driver #4: The Future of work as we know it Driver #5: Leader and Manager readiness A survey completed by over 175 companies across Asia Pacific (70%), US (12%) and Europe (18%), representing almost 1500 senior level business, HR and Learning leaders. Survey completed over December 2015 and January 2016 Our Survey
  36. 36. 36 What is most important to you? 5 Drivers for change (most to least important) 1. The impact of Technology 2. Manager and Leader readiness 3. The future of work / office of the future 4. Diversity and Bias 5. The Cross Generational Challenges • ALL Drivers were ‘important’ or ‘extremely important’ to over 50% of survey respondents
  37. 37. 37 THE IMPACT OF TECHNOLOGY DRIVER # 1 “Ideas and innovation happen all around us; technology is an enabler and unifier, and we need new spaces of operation.” Mr Justin Bovington, CEO of virtual world agency Rivers Run Red
  38. 38. 38 We will have increased digital communication, collaboration and networks. There will be more physical distance between people. This will demand new corporate rules of the road & up-skilling
  39. 39. 39 We will have increased digital communication, collaboration and networks. There will be more physical distance between people. This will demand new corporate rules of the road & up-skilling Gen-Z will expect close collaboration and peer connectivity, through relevant technologies. Technology is the red thread to bind the future workplace together
  40. 40. 40 BROADENING CROSS GENERATIONAL CHALLENGES DRIVER # 2 “Every generation laughs at the old fashions, but follows religiously the new.” Henry David Thoreau
  41. 41. 41 With a widening generational gap, the future workplace is in danger of creating human silos. We have learned how to handle this better through Gen-Y experiences
  42. 42. 42 With a widening generational gap, the future workplace is in danger of creating human silos. We have learned how to handle this better through Gen-Y experiences Modern workplaces are overly obsessed with Gen-Y and in danger of doing the same with Gen-Z. The West = a Truth The East = a Myth
  43. 43. 43 With a widening generational gap, the future workplace is in danger of creating human silos. We have learned how to handle this better through Gen-Y experiences Modern workplaces are overly obsessed with Gen-Y and in danger of doing the same with Gen-Z. The West = a Truth The East = a Myth We need a new approach to corporate learning and development to engage the newer generations in the workplace. We are still focused on the short term, rather than NOW and WHAT IS TO COME
  44. 44. 44 DIVERSITY AND BIAS CHALLENGES “It is time for parents to teach young people early on that in diversity there is beauty and there is strength.” Maya Angelou DRIVER # 3
  45. 45. 45 Diversity lenses, such as gender, colour, LBGTQ, nationality, social, age and culture are common issues across organizations. Common issues that are in danger of being ignored
  46. 46. 46 Diversity lenses, such as gender, colour, LBGT, nationality, social, age and culture are common issues across organizations. Common issues that are in danger of being ignored Most executives are unaware of the biases that exist in the workplace and are not actively trained or developed within the topic. A major Leader and Manager need across APAC
  47. 47. 47 THE FUTURE OF WORK AS WE KNOW IT “…workers are becoming more and more mobile, entrepreneurial, creative, and free, traditional organizations are becoming less and less appealing…” Polly LaBarre, Fortune Magazine, 2014. http://fortune.com/2014/05/29/what-the-future-of-work- looks-like/ DRIVER # 4
  48. 48. 48 Gen-Y and Gen-Z are not trained in college/universities to be ready for the new demands of the future workplace. This is a crisis in the brewing. Truth – APAC Myth – US and Europe Working hours of the future workplace will be flexible, in short-bursts and often remote. A more from less approach from companies will lead to a blurring of work-life balance. How do we up-skill our Managers and Teams to operate effectively?
  49. 49. 49 Poll In the context of the 4th Industrial revolution, how prepared would you say Leaders and Managers in YOUR organisation are now? • Not prepared at all • Somewhat prepared • We are making a lot of progress in this area • Fully prepared for the 2020s shift
  50. 50. 50 LEADER AND MANAGER READINESS “Education is our passport to the future, for tomorrow belongs to the people who prepare for it today.” Malcolm X DRIVER # 5
  51. 51. 51 A Perfect Storm to kick off the 4th Industrial Revolution… • GenZ / GenY • Baby Boomers across APAC Particularly • GenX – the ‘leaders-in-waiting’ • Technology everywhere • New working practices • Globalisation and cultural blurring • Risk > Diversity and Bias issues A major Workplace & Human Capital shift is coming in the 2020s
  52. 52. 52 For their transition to management, Gen-Y will have to leave the “me” behind and become the “we” generation. Are we being unfair on Gen-Y – consider the world they were born into.
  53. 53. 53 For their transition to management, Gen-Y will have to leave the “me” behind and become the “we” generation. Are we being unfair on Gen-Y – consider the world they were born into. Gen-X are the leaders in waiting and are not prepared to face the new leadership and management challenges of the future workplace. Others’ perception – They are ready Gen X own feedback – we are not confident or ready.
  54. 54. 54 What can be done to continue your journey?
  55. 55. 55 Download the paper and other resources here: http://www.cegos.com.sg/5-drivers-for-change-research/ 5 Drivers for successful change as we head to the 2020s workplace What you can do NOW
  56. 56. 56 Questions? Jeremy Blain Regional Managing Director, Cegos Asia Pacific Peter Barrett President, NetDimensions Inc.
  57. 57. 57 . Thank you www.facebook.com/cegosapac http://sg.linkedin.com/in/jeremyblain https://twitter.com/learntheplanet http://cegos.com.sg WhatsApp or even call me: +65 9069 3291 learn@cegos.com.sg @Learntheplanet http://netd.bz/peter-barrett https://twitter.com/peterbarrett71 @peterbarrett71 https://www.facebook.com/NetDimensions http://www.netdimensions.com/au/ Call me: +1 (860) 436 3898

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