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Neisha Grainger Curriculum Vitae
Flat 1, 17 Shearer Close, Havant, Hants, PO9 4BT
Home 02393785750 • Mobile 07885 776262 • Neisha.grainger@btinternet.com
Personal Statement
I am a proactive, adaptable and professional individual with over 20 years’ experience in Global Blue
Chip companies. My core skills focus on Team, client and stakeholder management at all levels. I have
experience of program delivery through to change management of small initiative portfolios, with a
strong knowledge of PMI PMP methodology, Project planning skills and ITIL qualified, contributing to
my highly flexible and adaptable nature, resulting in a client safe individual with outstanding problem
solving skills and team management experience and excellent networking skills.
Key Skills
 Active approach to work and a can do attitude in getting things done
 Extensive knowledge of PMO within a portfolio environment
 Efficient and flexible with strong planning and organising skills
 Good interpersonal and customer relationship skills
 Excellent track record in efficient problem solving and in improving the effectiveness of
systems, procedures and processes within tight time scales
 Excellent relationship management skills
 Comprehensive Project, Release and Change Management knowledge (including experience
of the full project lifecycle).
 Excellent Team Leadership and team building skills
 Proven ability to communicate at all levels
 Extensive Microsoft experience
 Good knowledge of Oracle, P6, Clarity, JIRA, Confluence, remedy and Test Director
 Working knowledge of SharePoint
 Procurement Management and SOWs
 PMI Trained in active day to day working
Career History
Jan 2010 – Date Cisco, Chandlers Ford, Hampshire
Jan 2010 – Date Programme Coordinator, SPVSS
SPVSS enables video service providers, media and entertainment companies and broadcasters worldwide
to profit and grow by connecting consumers to their devices with new user experiences and services.
Within Cisco’s Service Provider Video business, a focus supporting software solution engagements in the
North American, LATAM, EMEAR and APJC regions, with a revenue per annum in excess of $1bn.
 Implemented Governance standards across the EPMO by implementing the program and
Project management Codes of Practice

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 Coordinated Program and Project Management reporting
 Instrumental in the Migration of Project Management systems and the training of these new
systems to All Project and Programme Managers across the globe
 Set up of Community Calls and manage the Community Jive site
 Assisted with definition and improvements of processes across the programs of work
 Worked on large programs assisting the Program Managers with all aspects of the program
and individual projects within that program including all project documentation from start-up
though to lessons learned
 Responsible for department communication sites ensuring all current information is added
(basic HTML Skills)
 Responsible for Budgets and expenses across programs and Projects reviewing financials and
highlighting any issues
 Project Planning including Milestone tracking and Risk and Issue Management
 Project Resource – Tracking and Reporting
 Responsible for Vendor supplier Management including processing SOWs and invoices
 Cisco Ambassador for local site to communicate and drive wider Cisco initiatives
 Event Planning for Site and Team Building events for senior Management
 Active volunteer within the community for Cisco CSR
Oct 2008 – Jan 2010 INNOVATION GROUP, Fareham, Hampshire
Oct 2008 – Jan 2010 Senior Quality Assurance Analyst, Software Solutions Group
 Deputised for the Quality Assurance Manager as appropriate
 Worked with senior staff on the Software Solutions Group process roadmap and management
information requirements for both internal and external customers
 Instrumental in the overall process work to enable the company to become CMMI compliant
 Responsible for the Measurement & Analysis & Supplier Agreement Management, Process
Areas to ensure the company met the agreed standards for CMMI
 Assisted with the set-up of Microsoft SharePoint for the group
 Led the Process Improvement Board meetings
 Responsible for Release, Change and Defect Management and implemented new processes
Sep 2003 – Sep 2008 ZURICH INSURANCE, Fareham, Hampshire
Sep 2007 – Sep 2008 Portfolio Support Analyst, UKGI Programme Management Office
 Responsible for all aspects of the Direct, Marketing and Partnership Portfolio with an average
of 40 to 50 projects of various sizes,
 Responsible for resource planning in the portfolio for Business Analysts, Project Managers
and Testers
 Attend and contribute to project kick-off, stage assessment and project closure meetings
 Managed and maintained the Portfolio Baseline including financials actual & forecast and
Governance MI
 Conduct project post implementation review and ensure project close down is carried out
according to agreed processes
 Responsible for the estimation process for projects within the portfolio
 Assist with project prioritisation of new project requests
 Delivery of Portfolio reports and project reporting dashboards
 Facilitate communication and coordination across projects within the portfolio

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 Manages the activities and relationship of any internal or external suppliers ensuring
engagement at whatever required level
 Actively managed small changes within the portfolio
 Challenges business cases to ensure viability and enable prioritisation
 Responsible for the Zurich ICF (Internal Control Framework) for Business change & IT to
eliminate any financial risks to the company and to support fraud and misuse of funds
Nov 2004 –Sept 2007 Programme Management Office Analyst, UK Personal Lines
 Full project management of small (discretionary) sized projects including resource, budget
management, reporting and planning.
 Management and facilitation of bi-weekly IT and Business project review meetings
 Reconciliation of monthly 3rd Party Invoices against work orders to ensure department
budgets were adhered to.
 Instrumental in the rollout of the Change management process to ensure consistency
transparency, and appropriate governance of all changes.
 Instrumental in the prioritisation of plans in line with the business strategy.
 Led work streams within the service improvement plan resulting in the development being
delivered on time and with the expected results.
 Active in helping to shape and clarify requirements for release management and subsequent
implementation of the process.
Sep 2003–Nov 2004 Change Manager, Project Office Claims Transformation Programme
 Implemented and managed Change, Defect and Release management processes for all
phases of the project.
 Defined and configured the Change/Defect/Release project requirements using Test Director
to ensure successful daily progress of change and defect requests.
 Developed and managed an effective Emergency-Fix process (cross referencing Remedy and
Test Director systems)
Oct 1992 – Aug 2003 IBM UK LTD, Portsmouth, Hampshire
Nov 2000 – Aug 2003 Service Coordinator, Service Management, CLS Project
 Effective management and scheduling of Problem, Change and Defect requests and ensuring
conflicts did not arise. This resulted in a reduction in the customer backlog of problems.
 management issues. Travelled to the customer site to build bridges and maintain good
working practices.
 Managed team of 4 Service Co-ordinators to ensure effective problem management
July 1999 – Nov 2000 Support Desk Team Leader, Service Management, CLS Project
Feb 1998 – July 1999 Shift Leader, IBM NATIONAL CALL MANAGEMENT CENTRE
Oct 1992 – Feb 1998 Call Agent, IBM NATIONAL CALL MANAGEMENT CENTRE

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Training and Education
Personal Development:
Leadership, Interpersonal Skills, Managing Teams, Time Management and Delegation, Quality
Customer Care, Coaching and Counselling, Appraisals, Interview Skills, Telephone Techniques,
Facilitation, Managing Contractor Services at Cisco, Bring your career to life Workshop, Personal
Brand, Chimp Management Workshop
Technical and Project Focused:
ITIL Service Management, Advanced Microsoft Excel, Effective Problem Management, Visio , Microsoft
Project, Microsoft PowerPoint, Benefits Management, Professional Project Management, Introduction
to CMMI Integration V1.2 course, Software Engineering Institute, Carnegie Mellon University, MOSS
2007, Quality Centre, Lotus notes, Outlook, Microsoft SharePoint, PSP: Scheduling and Cost Control,
PMI PMP course
EDUCATION
1987 - 1998 Highbury College of Technology BTEC First Diploma in Retail
Hobbies & Interests
I enjoy keeping fit, Reading, Travelling, Socialising and Volunteer work