1.
Neha
Shivani Sharma
Varun
Sonal Rawat
Ruchira Banerjee
Sandip Dingal
Workplace and Business
Etiquette

2.
Workplace Etiquette
o Follow appropriate dress code
• Whether you like it or not, the way you dress definitely leaves an impression on
your co-workers /colleagues!
• Make sure not to stand out too much, either by overdressing or underdressing
o MANNERS, MANNERS, MANNERS – they matters!
• Always stand and shake someone’s hand when meeting for the first time
• Please say “PLEASE” & “THANK YOU”- thank you!
• Keep your desk always tidy & clean
• Avoid gossips! Your reputation is one of your most valuable assets
o ALWAYS BE ON TIME!!
• No explanation needed for this one

3.
Business Etiquette
o Greet everyone and paying attention
• Greeting the people that you come in contact with isn’t
polite but it establishes rapport
• Handshake are the universal business greeting. A firm
handshake is still considered a positive trait
• When someone else is speaking, it is important to nod or
smile
o Be aware of nonverbal cues
• Your facial expressions, body languages and hand movements
play a huge role
• Your posture to your furrowed brow is a form of
communication
o Put away your phone
• Switch it to silent or turn it off completely

4.
Proper Greetings
• Proper etiquette is important in business
greetings
• Polite language must be used
• Words like “please” and “thank you” must be
used
• Use of appropriate titles and gestures is also
very important

5.
Some Important Points of Greetings are:
– Introduce yourself with name and title
– Shake hands
– Express happiness to meet the other person
– Give or accept directions
Some useful phrases are:
– Please have a seat
– Thanks for agreeing to meet with me
– He’ll be right with you
– Can I offer you something to drink?
– My pleasure

6.
Meeting
someone for
the first time
c
Make eye
contact
and smile
Stand when
someone
new comes
into the
Grip should
be firm,
but not a
bone
crusherOffer right
hand
stretched out
to shake
hands
Shake
hands
again at
the end
Say how
nice it
was to
meet them
A handshake
should not last
too long only
till you say
out each
others’ names

7.
Introducing
Someone Else
Introduce
the younger
to the
older
Try to
include a
fact about
each person
Use a
formal
title
Refrain
from using
nicknames
make sure to
speak slowly
and clearly so
you can be
heard and
understood
If you have
forgotten
the name,
ask them
politely to
repeat it

8.
THANK YOU NOTE
• The hardest part of writing a thank-you note, for many, is just
starting it
• How do I begin? Does it sound forced? Can I say enough to fill
the page?
• Before starting a thank you note we should consider 3 things
1.Who
2.What
3.When

9.
HOW TO WRITE A THANK YOU NOTE
• 1. Greeting. Don’t forget to make sure you’re using the correct form and
spelling of the person’s name, as well as anyone else’s mentioned in the
note.
• 2. Express your thanks. Begin with the two most important words: Thank
you.
• 3. Add specific details. Tell them how you plan to use or display their gift.
It shows them that you really appreciate the thought that went into it.
Even if it’s cold hard cash, describe how you’ll spend the stuff.
• 4. Look ahead. Mention the next time you might see them, or just let
them know you’re thinking of them.
• 5. Restate your thanks. Add details to thank them in a different way
• 6. End with your regards. “Sincerely” is a safe standby, but for closer
relationships, you might choose a warmer option.

10.
Telephonic manners
Telephone is an important device with the
help of which people separated by distance
can easily interact and exchange their ideas.
Telephone etiquettes - An individual needs
to follow a set of rules and regulations
while interacting with the other person
over the phone.
These are important because voice plays a
very important role in creating an impression
of our personality, education and family
background.

11.
ANSWERING CALLS
• Try to answer the phone in three to four rings.
• Answer with a friendly greeting.
• Ask the caller for their name.
• Use the hold button when leaving a line
• If the caller has reached a wrong number, be
courteous.
Making Calls
• Do not say "Who am I speaking with?“.
• Always know the purpose of the
communication.
• When you reach a wrong number, don't
argue and be sorry.
• If you told a person you would call at a
certain time, try to call them as you
promised.

12.
Handling Rude or Impatient Callers
• Stay calm.
• Always show willingness to resolve the problem or
conflict.
• Try to think like the caller.
Placing Calls on Hold
• Always ask permission.
• Remember the topic of conversation after pause.
• Try not to ask caller to hold again and again.
Transferring Calls
• Never take too much time to transfer.
• Transfer the call directly to concerned person
rather than operator or any other person.
• Tell them who you are transferring them to.

13.
Taking Messages
• Be prepared with pen and message slip.
• Ask for caller’s information before taking
message.
• Repeat the message to the caller.
• Be sure to fill in the date, time, and your initials.
Ending
Conversation
• Try not to make story making or sound rude.
• Promise to finish your discussion at another
time.
• Tell the person how much you've enjoyed
speaking with him/her.
• End on an "up" note.
• Always end with a pleasantry such as : "Have
a nice day" or "It was nice speaking with you"

14.
•A voicemail system (also known as voice message or voice bank) is a
computer-based system that allows users and subscribers to exchange
personal voice messages; to select and deliver voice information; and to
process transactions relating to individuals, organizations, products and
services, using an ordinary telephone.
•The term Voicemail was coined by Televoice International for their
introduction of the first US-wide Voicemail service in 1980.
•Voicemail popularity continues today with Internet telephone services
such as Skype, Google Voice and ATT that integrate voice, voicemail and
text services for tablets and smartphones
•Voicemail systems were developed in the late 1970s by Voice Message
Exchange (VMX).
VOICEMAIL

15.
Voicemail systems are designed to convey a caller's recorded audio message to a
recipient. To do so they contain a user interface to select, play, and manage messages;
a delivery method to either play or otherwise deliver the message; and a notification
ability to inform the user of a waiting message.
Simple voicemail systems function as a remote answering machine using touch-
tones as the user interface. More complicated systems may use other input devices
such as voice or a computer interface. Simpler voice-mail systems may play the audio
message through the phone, while more advanced systems may have alternative
delivery methods, including email or text message delivery, message transfer and
forwarding options, and multiple mailboxes.
FEATURES

16.
It is a code of behaviour that delineates expectations for social behaviour according to
contemporary conventional norms within a society, social class, or group.
Two main types of Etiquette are
Social Etiquette
-is based on chivalry
-concept that the the aged and women have to be protected
Business Etiquette
-is based on hierarchy and power
Today business etiquette is more in practice.
• Men and women are treated as peers
• Gender is no more of an issue.
• In the East social etiquette is still largely practiced
ETIQUETTES

17.
Etiquette helps professionals
• Differentiates them in a competitive market
• Honours commitments to quality and excellence
• Enables them to be confident in various situations around a variety of people
• Modifies distracting behaviour
• Develops admired conduct

18.
Importance Of Workplace and
Business Etiquette
• Builds Strong Relationships- Professional behavior helps build
strong relationships among management staff and clients because
proper etiquette entails honest and fair dealings with everyone.
• Promotes Positive Atmosphere- A good working
environment is fostered by good business etiquette. When
management and workers treat one another with respect and
sensitivity dictated by good etiquettes it creates a positive working
environment.

19.
• Reflects Confidence- Fine business etiquette reflects
confidence because the individual is seen as someone who
knows what to say and how to say it.
• Prevents Misunderstandings-Taking business etiquettes
seriously in one’s company will help prevent
misunderstandings because proper etiquette requires
everyone to interact personally with one another and
communicate clearly.

20.
• A good business etiquette allows a business to put its best foot forward
and can protect business from owners and employs internal conflicts by
setting higher standard for behavior by all.
• Good business etiquette is the recipe for advancing one’s career
• Those who exemplify good business etiquette are proving that they
respect their position, job , co- workers job and take their performance
seriously.
CONCLUSION