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  1. DIGITAL GOVERNANCE INITIATIVES IN STATES Made By :- Amita Singh, Sarvesh Yadav, Priyashi Srivastava, Neha Choubey and Komal Yadav Department :- Department of Economics Class :- MA 2nd Year 3rd Sem University of Lucknow , Lucknow
  2. INTRODUCTION Digital development with no governance is bureaucratic and ineffective. Governance is an enabler. It allows organizations to minimize uncertainty in development by clearly establishing accountability and decision-making authority for all digital matters. This does not mean that the people who are not decision makers can’t provide input or offer new and innovative ideas. Rather, it means that after all the information is considered, and the organization clearly understands how decisions will be made. Digital governance is a framework for establishing accountability, roles, decision-making, and change management authority for an organization’s digital presence. Having a well-designed digital governance framework minimizes effort and cost and ensures digital business maturity.
  3. The Government of India has been proactive in exercising the digital transformation of governance in the country. And, major initiatives have been taken under an umbrella programme ‘Digital India’ launched by the Ministry of Electronics and Information Technology (MeitY). Shedding light on this Dr Rajendra Kumar, Additional Secretary, MeitY, Government of India, addressed the Governance Leadership Summit 2021. Speaking on the Ministry of Electronics and IT (MeitY) initiatives to transform governance, Dr Kumar said, “Before Digital India, there was a bouquet of e-governance projects in various domains of governance for transforming their service delivery paradigm. The Digital India programme brought all these different e- governance projects together. Under Digital India, we have worked on the following: ” JAM trinity – Jan Dhan Yojana (an initiative to ensure bank accounts for all) Aadhar - biometric- based identification system Mobile - using mobile as a platform to extend citizen services
  4. MeitY had also taken up large initiatives in the past five to six years to help transform the paradigm of governance to benefit citizens. i. An example could be Direct Benefit Transfer (DBT) which utilised the government’s e- governance framework based on Jan Dhan, Aadhaar and Mobile to directly transfer the government benefits and subsidies to the concerned beneficiaries, he added. ii. Dr Kumar named a few more such initiatives by MeitY like Government e-Marketplace (GeM), MyGov, e-Hospital, Open Government Data Platform, GIS-based initiatives, Digi Locker and more. Elaborating on Digi Locker, he said, “This is a secure digital platform where citizens can store all their documents and ID cards. Also, respective government departments are using this to add documents in the digital locker of the citizens rather than delivering a hard copy of the same. This has helped in transforming the governance into a completely paperless, faceless and presence less form.” This has been one of the core ideas that the Ministry has been propagating to all the government departments to ensure that citizens need not have to visit offices to avail any services, said Dr Kumar.
  5. “In 2019, MeitY has unveiled its vision to achieve a $1 trillion digital economy by 2025. Under this vision, all the departments have been brought on board, have been encouraged and being extended complete support from the Ministry to introduce digital interventions and transform their own domains of governance, their interphases with businesses and citizens, so that we can leverage technology to achieve our goal,” told Dr Kumar.
  6. TELE SAMADHAN Madhya Pradesh State Government has started a new online portal to record the monthly complaint of general citizens. This portal has launched to help people lodge their reports with government. Name Samadhan Online Portal MP Announced On August 2017 Chief Minister of Madhya Pradesh Mr. Shivraj Chauhan Grievance Redressal PGR Ordinary Citizens of the State Launched By Supervised By Facility For Online Portal Key Task Complaint lodge will take place through the website
  7. Key Features Of Samadhan Online Portal 1. In the year 2014, CM has launched the helpline 181 for the citizens of the state. It was a 24×7 helpline number where people could call and lodge any complain. 2. Through online complaint application form one can lodge his / her complaint with the website. One can lodge complaint or grievance against anyone related to government. Also they can directly complaint to the CM of the state. 3. There will be a fixed day to take and consider the complaints on the website. It has been decided that on first Tuesday of every month the complaints will be collected and discussed. 4. The portal has launched to take immediate action on emergency as well as non-emergency things. Nearly 20 -25 complaints will be collected and considered in a single meeting. According to Mr. Chauhan this will lead to more accurate and faster action than before. 5. This portal will fix / solve your problems through online only. One does not need to run from one office to another for the solution. They can now get every answer on the portal itself.
  8. Chief Minister Shivraj reviews on ‘Samadhan Ek din’ scheme Recently, Chief Minister Shri Shivraj Singh Chouhan has reviewed ‘Samadhan Ek Din Yojana’ and has suggested for a quick solution of the problem including public services. Further, during July, approximately 1.10 lakh applications have been disposed of, and this is a great achievement. Besides, under the scheme, 6.65 lakh service opportunities have been created. Mr. Chouhan has congratulated officers working in this scheme and has complained strictly of the ones who have given poor performance in the same. Also, he has shown discontent about the Tribal Welfare Department who is dealing with problems pertaining to collegiate classes.
  9. BHULEKH SCHEME OF UTTAR PRADESH The Motive Of Bhulekh • The goal of making UP Bhulekh online is to keep the details of all people who own land in UP safe with the Land Resources Department. So that tomorrow, if there is a land dispute or someone asserts his title aggressively, the government will have proof of who has the true right to the land. • Everyone can now access their UP Bhulekh record online. On the official website gateway, all of Bhulekh information is recorded throughout his life. The candidate citizens will no longer have to go to any official or department to obtain information about their land revenue. • Originally, all land accounts were held safe with the Revenue Land Reforms Department and the Land Resources Department. However, all accounting documents have now been digitized.
  10. Benefits Of Bhulekh • Candidates in Uttar Pradesh will no longer have to visit the office to obtain a map of any section of their land or any land-related paperwork. • The state government established the portal to make land-related information more accessible. • It also save time because of online registration. • Enter your Jamabandi number and Khasra Khatauni number under Uttar Pradesh Bhulekh to learn more about your land. • Digital Bhulekh is only available to Uttar Pradesh citizens.
  11. AASTHI – GIS BASED PROPERTY TAX SYSTEM Introduction Land and Properties are considered as very important entities both by the citizen and the Government. For a citizen, the property is a very valuable personal asset and a strong sense of ownership is associated with this. For the Government, property takes a centre-stage for governance. Especially in the urban areas, which is growing rapidly, the information about properties is much needed for urban planning as well as for revenue generation. And, much of the citizen services of the urban are also linked to the property which serves as a base, for eg., the water connection, UGD under ground drainage connections etc. The project was rolled across the state in a phased manner. In Karnataka there are 213 Urban Local bodies (ULB) which are categorized as City Corporation, City Municipal council , Town Municipal council & Town Panchayat. In these ULBs there are approximately 35 lakh properties (both assessed and unassessed). One of the key challenges in this project was the geographical distribution (the municipal bodies are spread all over the state of Karnataka) as well as the different sizes of the municipal bodies . To begin a pilot study was first taken up at Ward No.4 of Byatarayanapura CMC in Bangalore District to evolve the process of project implementation. On learning’s from the pilot project 49 ULBs were selected as part of Phase I under Nirmala Nagara Project (NNP) and subsequently, the same initiative was rolled out to the remaining 156 ULBs under Karnataka Municipal Reforms project (KMRP). This covers all the ULBs of Karnataka except BBMP. All these 213 ULBs are service delivery centers.
  12. Implementation of New IT System To better track and manage all property tax related information the state implemented a new IT system developed by the e-Governments Foundation. The IT system was designed to allow city officials to more easily determine whether tax had been paid for a property, to better monitor overall progress in property tax collection across each ward and the ULB as a whole, to allow for taxes to be paid via alternate channels such as at citizen service centres, and to aid in the process of generating accounting statements for the ULB as a whole. To date, the property tax IT system has been implemented in 41 ULBs across the state. Out of these 41 ULBs, the system is fully live in all wards in 18 out of these 41 ULBs. Citizen friendly features Automated online tax calculator, wherein the mandatory details can be entered by the citizen to generate a SAS form with calculations and print the same. Citizens can use the GIS search to search and view their property details to cross-verify their transactions. ULB friendly features Automatic calculation of the property tax demand based on the CVS methods. - Property tax Demand Calculation from 2005-06 -DCB report from the year 2005-06 -DCB Report at Different ULB Boundary levels -Demand Adjustment due to Property Modifications -Demand Adjustments due to any Write offs -Auto Rebate and Cess calculation if any. -Penalties are auto calculated.
  13. ULB friendly features -Automatic calculation of the property tax demand based on the CVS methods. -Property tax Demand Calculation from 2005-06 -DCB report from the year 2005-06 -DCB Report at Different ULB Boundary levels -Demand Adjustment due to Property Modifications -Demand Adjustments due to any Write offs -Auto Rebate and Cess calculation if any. -Penalties are auto calculated.
  14. Achievements It has streamlined the process involved in property tax collection. It has improved the record keeping of properties, has increased tax compliance rates and has enabled the Government Officials to make informed decisions. This has also brought transparency in the Property Collection in ULBs. It is also GIS Enabled up to Property Parcel Level for better Tax administration, because of which an additional 30-40% of properties are brought under Tax net. Overall the service delivery, performance & credibility level of Urban Local Body is looking up. Centralizing of database has led to standardization of formats and processes that automatically drive economies of scale.
  15. AKSHAYA PROJECT Introduction  IT Akshaya Project, was launched as an e-literacy project on Nov 18th, 2002 by Dr A. P. J. Abdul Kalam  Piloted in the district of Malappuram  In 2005 Malappuram achieved the target of making at least one person in each family e-literate  Mission – to bridge the “digital divide”  In PPP model – Presently 2621 centres across state delivering G2C and B2C services to citizens
  16. Some Pilot Projects  UAE Xchange (Malappuram & Pathanamthitta)  Kerala State Pharmacy Council (alPathanamthitt)  Easy Lab educational software distributorship (TVM, KTM, KZK, ERN, MLPM)  Apollo Hospitals Telemedicine (Idukki, Kasaragod & Alappuzha)  Tailoring Welfare Board Services-New registration and a/c details collection for DBT transfer Vision for the future  Addition of new G2C and B2C services  Enhance no. Of centres to 3000+, with branding  Strengthen service delivery mechanism with improved hardware, software and web  Infrastructure  Improve institutional framework  Improve physical as well as digital presence & communication  Empowerment of ACES-knowledge & infrastructure -Link to NOFN/Bharatnet, Skill Training