DIGITAL GOVERNANCE
INITIATIVES IN STATES
Made By :- Amita Singh, Sarvesh Yadav,
Priyashi Srivastava, Neha Choubey and
Komal Yadav
Department :- Department of Economics
Class :- MA 2nd Year 3rd Sem
University of Lucknow , Lucknow

INTRODUCTION
Digital development with no governance is bureaucratic and ineffective.
Governance is an enabler. It allows organizations to minimize uncertainty in
development by clearly establishing accountability and decision-making authority
for all digital matters.
This does not mean that the people who are not decision makers can’t provide
input or offer new and innovative ideas. Rather, it means that after all the
information is considered, and the organization clearly understands how decisions
will be made.
Digital governance is a framework for establishing accountability, roles,
decision-making, and change management authority for an organization’s
digital presence. Having a well-designed digital governance framework
minimizes effort and cost and ensures digital business maturity.

The Government of India has been proactive in exercising the digital transformation of governance in the
country. And, major initiatives have been taken under an umbrella programme ‘Digital India’ launched by
the Ministry of Electronics and Information Technology (MeitY).
Shedding light on this Dr Rajendra Kumar, Additional Secretary, MeitY, Government of India, addressed
the Governance Leadership Summit 2021.
Speaking on the Ministry of Electronics and IT (MeitY) initiatives to transform governance, Dr Kumar said,
“Before Digital India, there was a bouquet of e-governance projects in various domains of governance for
transforming their service delivery paradigm. The Digital India programme brought all these different e-
governance projects together. Under Digital India, we have worked on the following: ”
JAM trinity – Jan Dhan
Yojana (an initiative to
ensure bank accounts for
all)
Aadhar - biometric-
based identification
system
Mobile - using mobile
as a platform to extend
citizen services

MeitY had also taken up large initiatives in the past five to six years to help
transform the paradigm of governance to benefit citizens.
i. An example could be Direct Benefit Transfer (DBT) which utilised the government’s e-
governance framework based on Jan Dhan, Aadhaar and Mobile to directly transfer the
government benefits and subsidies to the concerned beneficiaries, he added.
ii. Dr Kumar named a few more such initiatives by MeitY like Government e-Marketplace (GeM),
MyGov, e-Hospital, Open Government Data Platform, GIS-based initiatives, Digi Locker and
more.
Elaborating on Digi Locker, he said, “This is a secure digital platform where
citizens can store all their documents and ID cards. Also, respective government
departments are using this to add documents in the digital locker of the citizens
rather than delivering a hard copy of the same. This has helped in transforming
the governance into a completely paperless, faceless and presence less form.”
This has been one of the core ideas that the Ministry has been propagating to all
the government departments to ensure that citizens need not have to visit offices
to avail any services, said Dr Kumar.

“In 2019, MeitY has unveiled its vision to achieve a $1 trillion digital economy by
2025. Under this vision, all the departments have been brought on board, have been
encouraged and being extended complete support from the Ministry to introduce
digital interventions and transform their own domains of governance, their
interphases with businesses and citizens, so that we can leverage technology to
achieve our goal,” told Dr Kumar.

TELE SAMADHAN
Madhya Pradesh State Government has started a new online portal to record the monthly
complaint of general citizens. This portal has launched to help people lodge their reports with
government.
Name Samadhan Online Portal MP
Announced On August 2017
Chief Minister of Madhya Pradesh Mr. Shivraj Chauhan
Grievance Redressal PGR
http://mid.mp.nic.in/samadhanonline/
Ordinary Citizens of the State
Launched By
Supervised By
Facility For
Online Portal
Key Task Complaint lodge will take place through the website

Key Features Of Samadhan Online Portal
1. In the year 2014, CM has launched the helpline 181 for the citizens of the state. It was a 24×7 helpline
number where people could call and lodge any complain.
2. Through online complaint application form one can lodge his / her complaint with the website. One can
lodge complaint or grievance against anyone related to government. Also they can directly complaint to
the CM of the state.
3. There will be a fixed day to take and consider the complaints on the website. It has been decided that on
first Tuesday of every month the complaints will be collected and discussed.
4. The portal has launched to take immediate action on emergency as well as non-emergency things. Nearly
20 -25 complaints will be collected and considered in a single meeting. According to Mr. Chauhan this will
lead to more accurate and faster action than before.
5. This portal will fix / solve your problems through online only. One does not need to run from one office to
another for the solution. They can now get every answer on the portal itself.

Chief Minister Shivraj reviews on ‘Samadhan Ek din’ scheme
Recently, Chief Minister Shri Shivraj Singh Chouhan has reviewed ‘Samadhan Ek Din Yojana’ and
has suggested for a quick solution of the problem including public services. Further, during July,
approximately 1.10 lakh applications have been disposed of, and this is a great achievement.
Besides, under the scheme, 6.65 lakh service opportunities have been created. Mr. Chouhan has
congratulated officers working in this scheme and has complained strictly of the ones who have
given poor performance in the same. Also, he has shown discontent about the Tribal Welfare
Department who is dealing with problems pertaining to collegiate classes.

BHULEKH SCHEME OF UTTAR
PRADESH
The Motive Of Bhulekh
• The goal of making UP Bhulekh online is to keep the details of all people who own land in UP safe with
the Land Resources Department. So that tomorrow, if there is a land dispute or someone asserts his title
aggressively, the government will have proof of who has the true right to the land.
• Everyone can now access their UP Bhulekh record online. On the official website gateway, all of Bhulekh
information is recorded throughout his life. The candidate citizens will no longer have to go to any official
or department to obtain information about their land revenue.
• Originally, all land accounts were held safe with the Revenue Land Reforms Department and the Land
Resources Department. However, all accounting documents have now been digitized.

Benefits Of Bhulekh
• Candidates in Uttar Pradesh will no longer have to visit the office to obtain a map
of any section of their land or any land-related paperwork.
• The state government established the portal to make land-related information
more accessible.
• It also save time because of online registration.
• Enter your Jamabandi number and Khasra Khatauni number under Uttar Pradesh
Bhulekh to learn more about your land.
• Digital Bhulekh is only available to Uttar Pradesh citizens.

AASTHI – GIS BASED PROPERTY TAX
SYSTEM
Introduction
Land and Properties are considered as very important entities both by the citizen and the Government. For a citizen,
the property is a very valuable personal asset and a strong sense of ownership is associated with this. For the
Government, property takes a centre-stage for governance. Especially in the urban areas, which is growing rapidly,
the information about properties is much needed for urban planning as well as for revenue generation. And, much of
the citizen services of the urban are also linked to the property which serves as a base, for eg., the water connection,
UGD under ground drainage connections etc.
The project was rolled across the state in a phased manner. In Karnataka there are 213 Urban Local bodies (ULB)
which are categorized as City Corporation, City Municipal council , Town Municipal council & Town Panchayat. In
these ULBs there are approximately 35 lakh properties (both assessed and unassessed). One of the key challenges in
this project was the geographical distribution (the municipal bodies are spread all over the state of Karnataka) as well
as the different sizes of the municipal bodies .
To begin a pilot study was first taken up at Ward No.4 of Byatarayanapura CMC in Bangalore District to evolve the
process of project implementation. On learning’s from the pilot project 49 ULBs were selected as part of Phase I
under Nirmala Nagara Project (NNP) and subsequently, the same initiative was rolled out to the remaining 156 ULBs
under Karnataka Municipal Reforms project (KMRP). This covers all the ULBs of Karnataka except BBMP. All these 213
ULBs are service delivery centers.

Implementation of New IT System
To better track and manage all property tax related information the state implemented a new IT system
developed by the e-Governments Foundation. The IT system was designed to allow city officials to more
easily determine whether tax had been paid for a property, to better monitor overall progress in property
tax collection across each ward and the ULB as a whole, to allow for taxes to be paid via alternate
channels such as at citizen service centres, and to aid in the process of generating accounting statements
for the ULB as a whole.
To date, the property tax IT system has been implemented in 41 ULBs across the state. Out of these 41
ULBs, the system is fully live in all wards in 18 out of these 41 ULBs.
Citizen friendly features
Automated online tax calculator, wherein the mandatory details can be entered by the citizen to generate
a SAS form with calculations and print the same. Citizens can use the GIS search to search and view their
property details to cross-verify their transactions.
ULB friendly features Automatic calculation of the property tax demand based on the CVS methods. -
Property tax Demand Calculation from 2005-06 -DCB report from the year 2005-06 -DCB Report at
Different ULB Boundary levels -Demand Adjustment due to Property Modifications -Demand Adjustments
due to any Write offs -Auto Rebate and Cess calculation if any. -Penalties are auto calculated.

ULB friendly features
-Automatic calculation of the property tax demand based on the CVS methods.
-Property tax Demand Calculation from 2005-06 -DCB report from the year 2005-06 -DCB Report at
Different ULB Boundary levels
-Demand Adjustment due to Property Modifications
-Demand Adjustments due to any Write offs
-Auto Rebate and Cess calculation if any.
-Penalties are auto calculated.

Achievements
It has streamlined the process involved in property tax collection.
It has improved the record keeping of properties, has increased tax compliance
rates and has enabled the Government Officials to make informed decisions.
This has also brought transparency in the Property Collection in ULBs. It is also
GIS Enabled up to Property Parcel Level for better Tax administration, because of
which an additional 30-40% of properties are brought under Tax net.
Overall the service delivery, performance & credibility level of Urban Local Body
is looking up.
Centralizing of database has led to standardization of formats and processes that
automatically drive economies of scale.

AKSHAYA PROJECT
Introduction
 IT Akshaya Project, was launched as an e-literacy project on Nov 18th, 2002 by Dr A. P. J. Abdul Kalam
 Piloted in the district of Malappuram
 In 2005 Malappuram achieved the target of making at least one person in each family e-literate
 Mission – to bridge the “digital divide”
 In PPP model – Presently 2621 centres across state delivering G2C and B2C services to citizens

Some Pilot Projects
 UAE Xchange (Malappuram & Pathanamthitta)
 Kerala State Pharmacy Council (alPathanamthitt)
 Easy Lab educational software distributorship (TVM, KTM, KZK, ERN, MLPM)
 Apollo Hospitals Telemedicine (Idukki, Kasaragod & Alappuzha)
 Tailoring Welfare Board Services-New registration and a/c details collection for DBT transfer
Vision for the future
 Addition of new G2C and B2C services
 Enhance no. Of centres to 3000+, with branding
 Strengthen service delivery mechanism with improved hardware, software and web
 Infrastructure
 Improve institutional framework
 Improve physical as well as digital presence & communication
 Empowerment of ACES-knowledge & infrastructure -Link to NOFN/Bharatnet, Skill Training