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Global State of Quality 
At World Quality Day 
In Dubai 
On November 18, 2014 
By Janak Mehta 
President, International Ac...
Content 
1. Historical perspective 
2. Anticipated changes in socio-economic 
environment in mid term 
3. Impact on profes...
History of Quality Movement 
Abraham Harold 
Maslow 
Frederick Irving 
Herzberg 
Fredrick W Taylor Henry Ford Kiichiro Toy...
History of Quality Movement 
Janak Mehta, Chairman - TQMI 4 
W.A. Shewhart 
1939 
J. M. Juran 
(1955) 
Deming, W. E. 
(195...
My View on TQM Through Quality Journey 
A A 
P 
Creativity 
Jidoka 
Continuous Flow 
Heijunka 
Policy Mgmt. 
Carnegie, Mas...
Why Must We Sweat? 
Anticipated changes in socio-economic 
environment in mid term. 
Janak Mehta, Chairman - TQMI 6
Total Population of the World by Decade,1950– 
2050 (historical and projected) 
Year 
Total world 
population 
(mid-year f...
Total Population of the World by Decade, 1950– 
2050 (historical and projected) 
Year 
Total world 
population 
(mid-year ...
Increase in Consumption Rate 
Estimated Increase in consumption rate over next 12 years 
Over next 12 years expected growt...
Water Bodies: Lake Chad, Africa; 20% of what it used to be 
Food shortage; livelihood; poverty; wars amongst four nations
Glaciers: Gangotri Glacier, Himalayas; Melting 
Rapidly due to Global Warming 
Causing: Floods; silting; loss of livelihoo...
Global Warming; Rising Sea Levels; 
Accompanying land loss & human misery
Ecological Changes 
Contributed by people in the form of harmful impact of human 
activity. Leading to: 
Global warming 
D...
Current Economic / Financial System has 
broken leading to hardship for many 
people around the world
Earth and Ecosystem is 
not considered part of 
The current economic / 
business system / model
Current and Future Issues 
Bulk of the growth is / 
will be in poor countries 
Large concentration of young people; 
And l...
Distribution of IAQ Academicians 
4 
30 
3 
5 
1 
12 
8 
16 
2 
7 
1 15 
5 
Region Wise 
17 
Until 2008 
17
International Academy for Quality 
(IAQ) 
"A community of the world's leading executives, 
practitioners and academics ded...
Distribution of IAQ Academicians 
Region Wise 
4 
30 
3 
5 
1 
12 
8 
16 
2 
7 
1 
6 
6 
5 
6 
1 10 
1 
3 
2 
Compliments ...
Future of Quality as I see 
• Quality has relevance only when it touches people’s life. 
• From all accounts the future is...
21 
Skills of a Quality Professional 
Conceptual skills 
Diagnostic skills 
Question-asking skills Training Skills 
Facili...
22 
Abilities of a Quality Professional 
LEAN 
BPM 
Safety 
Environment 
Governance 
Sustainability 
SIX 
SIGMA
THANK YOU FOR YOUR TIME & 
INTEREST 
JANAK MEHTA 
(Chairman & Managing Director) 
TQM International Pvt. Ltd. 
President, ...
Janak Mehta, Chairman - TQMI 24
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World Quality Day -ASQ LMC UAE, ASQMENA in Dubai - 18-Nov-14. Presentation By Mr. Janak Mehta

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World Quality Day Event by ASQ LMC UAE, and ASQ MENA in Dubai on 18-Nov-14.
Presentation on "Global State of Quality" by Mr. Janak Mehta

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World Quality Day -ASQ LMC UAE, ASQMENA in Dubai - 18-Nov-14. Presentation By Mr. Janak Mehta

  1. 1. Global State of Quality At World Quality Day In Dubai On November 18, 2014 By Janak Mehta President, International Academy for Quality (IAQ) Chairman, TQM International Pvt. Ltd. Lancaster Medal by ASQ, USA Deming Award by JUSE, Japan Janak Mehta, Chairman - TQMI 1
  2. 2. Content 1. Historical perspective 2. Anticipated changes in socio-economic environment in mid term 3. Impact on professionals from quality field. Janak Mehta, Chairman - TQMI 2
  3. 3. History of Quality Movement Abraham Harold Maslow Frederick Irving Herzberg Fredrick W Taylor Henry Ford Kiichiro Toyoda Dale Carnegie Taichi Ohno Janak Mehta, Chairman - TQMI 3 1910 1914 1910 1960’S 1930’S 1943 1960’s
  4. 4. History of Quality Movement Janak Mehta, Chairman - TQMI 4 W.A. Shewhart 1939 J. M. Juran (1955) Deming, W. E. (1952) K. Ishikawa (1962) S. Mizuno (1965) N. Kano (1993)
  5. 5. My View on TQM Through Quality Journey A A P Creativity Jidoka Continuous Flow Heijunka Policy Mgmt. Carnegie, Maslow & Herzog 1930’s S QC Circles C D Systems Specialists Henry Ford Taylor 1910’s C D SQC True Empowerment Daily Mgmt. including 5-S Q,C,D,S,M Ind. Kaizen West Japan World • Principles, concepts & tools are known around the world •Driver is the competition for Survival; occasionally Vision •Sweat We Must Respect for People-Customer Focus-Self Control-Intellectual Honesty
  6. 6. Why Must We Sweat? Anticipated changes in socio-economic environment in mid term. Janak Mehta, Chairman - TQMI 6
  7. 7. Total Population of the World by Decade,1950– 2050 (historical and projected) Year Total world population (mid-year figures) Ten-year growth rate (%) 1776 1,000,000,000 1950 2,556,000,053 18.9% 1960 3,039,451,023 22.0 1970 3,706,618,163 20.2 1980 4,453,831,714 18.5 1990 5,278,639,789 15.2 2000 6,082,966,429 12.6 1 2010 6,848,932,929 10.7 1 2020 7,584,821,144 8.7 1 2030 8,246,619,341 7.3 1 2040 8,850,045,889 5.6 1 2050 9,346,399,468 — Industrial revolution – Focused on manufacturing • Transfer of wealth from East to West i.e. to Europe followed by USA • Resulting in unprecedented prosperity in those regions • Prosperity in Asia & Africa declined; leading to poverty & disease. • Massive reconstruction after the War led to economic prosperity in West • In East: Japan led the way in Improvement; Asian Tigers followed • Healthcare improvement & reduction in mortality led to rapid population growth, • Disparity in living standards increased Source: US Census Bureau – International Data Base
  8. 8. Total Population of the World by Decade, 1950– 2050 (historical and projected) Year Total world population (mid-year figures) Ten-year growth rate (%) 1776 1,000,000,000 1950 2,556,000,053 18.9% 1960 3,039,451,023 22.0 1970 3,706,618,163 20.2 1980 4,453,831,714 18.5 1990 5,278,639,789 15.2 2000 6,082,966,429 12.6 1 2010 6,848,932,929 10.7 1 2020 7,584,821,144 8.7 1 2030 8,246,619,341 7.3 1 2040 8,850,045,889 5.6 1 2050 9,346,399,468 — Since 1990’s: Information revolution, triple convergence & globalization of trade has contributed to: • Improvement in Earning capacity and consumption in developing countries Particularly China & India • Commodity prices (oil & gas) increased • Realization is growing that current consumption levels are not sustainable • Earth’s resources are depleting • Damage to environment is enormous • Population is growing • Consequences could be disastrous for everyone Source: US Census Bureau – International Data Base
  9. 9. Increase in Consumption Rate Estimated Increase in consumption rate over next 12 years Over next 12 years expected growth: In world population is 1 Billion In Middle Class is 1.8 Billion * Considering increase in population Population in Billions Per capita consumption rate Consumptio n Rate * % Increase in consumption rate 2007 2020 2007 2020 2007 2020 Developed world 1 1 32 32 32.0 32 0.0 China 1.3 1.5 3 20 3.9 23.1 491.7 India 1.1 1.3 2 15 2.2 17.7 705.8 Others 3.1 3.8 1.5 10 4.7 12.3 163.6 Total 6.5 7.6 42.8 85.1 99.0 Source: Jared Diamond, Geographer & Historian; Essay in NY Times (January 2, 2007) Need double the resources?
  10. 10. Water Bodies: Lake Chad, Africa; 20% of what it used to be Food shortage; livelihood; poverty; wars amongst four nations
  11. 11. Glaciers: Gangotri Glacier, Himalayas; Melting Rapidly due to Global Warming Causing: Floods; silting; loss of livelihood; shortage of water; poverty
  12. 12. Global Warming; Rising Sea Levels; Accompanying land loss & human misery
  13. 13. Ecological Changes Contributed by people in the form of harmful impact of human activity. Leading to: Global warming Disease Degradation of forest Pollution of water Degradation of land Exhaustion of non renewable resources Deadening of the Ocean Zones Ageing population
  14. 14. Current Economic / Financial System has broken leading to hardship for many people around the world
  15. 15. Earth and Ecosystem is not considered part of The current economic / business system / model
  16. 16. Current and Future Issues Bulk of the growth is / will be in poor countries Large concentration of young people; And lack of availability of working age people Substantial increase in need for resources like Food; Water; Energy; Minerals; Forests Where would the 2.3 times the current resources come from? If starved of basic needs: Food, Health, Housing, Energy, Education, Employment May lead to: Violence, Civil Unrest And Extremism
  17. 17. Distribution of IAQ Academicians 4 30 3 5 1 12 8 16 2 7 1 15 5 Region Wise 17 Until 2008 17
  18. 18. International Academy for Quality (IAQ) "A community of the world's leading executives, practitioners and academics dedicated to promoting the cause of quality.“ 132 members – 97 active From 38 countries Founded in 1966 by: 18
  19. 19. Distribution of IAQ Academicians Region Wise 4 30 3 5 1 12 8 16 2 7 1 6 6 5 6 1 10 1 3 2 Compliments to HM Gregory Watson for this initiative Honorary Emeritus Corresponding Total 11 14 10 35 Category Wise Academicians Companion Associates Total 19 70 6 21 97
  20. 20. Future of Quality as I see • Quality has relevance only when it touches people’s life. • From all accounts the future is expected to be ever more challenging, especially with respect to quality in health, education, environment and ageing. • Quality as a profession has undergone change and likely to change further. In future there will be no such people as quality professional as we know today. Everyone in every function is responsible for the quality of output. Technological solutions will probably find the answers for sustenance. Relevance of quality will only enhance as we struggle to reduce waste. • Quality principles will be more important to follow. • Quality concepts will change in relation to the environmental changes. • New quality techniques will be needed to address the needs of new technologies, products and services.
  21. 21. 21 Skills of a Quality Professional Conceptual skills Diagnostic skills Question-asking skills Training Skills Facilitation skills People skills
  22. 22. 22 Abilities of a Quality Professional LEAN BPM Safety Environment Governance Sustainability SIX SIGMA
  23. 23. THANK YOU FOR YOUR TIME & INTEREST JANAK MEHTA (Chairman & Managing Director) TQM International Pvt. Ltd. President, International Academy for Quality Email : janakmehta@tqmi.com 23
  24. 24. Janak Mehta, Chairman - TQMI 24

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