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Navia Jonkers
Mobile: 0632559296
E-mail: Navia.Jonkers@standardbank.co.za
Address: 761c Krokodil Street Riverlea Ext 1 2093
PERSONAL INFORMATION
Identity number: 9005040299083
Date of Birth: 04 May 1990
Sex: Female
Nationality: South African
Spoken Languages: English, Afrikaans
DECLERATION
I’m a fast learner and a hard worker who is prepared to start at the bottom of the ladder to work
my way to the top, by committing myself to the company and its values not only that but to be an
asset utilizing the experience, Skills and developed expertise below:
 I am a self motivated team player.
 I am goal driven and adaptive.
 I can communicate well with others.
 I can handle stress and pressure.
 I can work without supervision and like taking initiative.
TERTIARY QUALIFICATIONS
Name of Institution: Intec College
Period of Study: 2016 July –currently still studying
Modules: Human Resources and Management Practices
SECONDARY EDUCATION QUALIFICATION
Name of institution: Riverlea Secondary School
Qualification obtained: Matric
Year obtained: 2008
Subjects passed: English
Afrikaans
Tourism
History
Life Orientation
Mathematical Literacy
Geography
FORMAL EXPERIENCE
Name of Company: Standard Bank Home Loans
Period of employment: March 2016 up to date
Position held: Call Centre consultant
Duties and responsibilities:

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 Assisting customers with their home loan account queries and product.
 Checking indexed documents that are sent by clients and branches
 Making escalation for internal and external customers
 Authenticating clients, sales leads generation
 Advising clients on their new home loan progress
Name of Company: Europ assistance /24fix (Emergency contact
centre)
Period of employment: July 2014 to February 2016
Position held: Call centre agent
Duties and responsibilities:
 Inbound and outbound Call Centre
 Assisting with Home assistance
 Despatching- Plumbers, Electricians and Locksmiths
 Logging Cases for Auto Glass
 Verifying policies
 Quoting
 Dealing with queries
 Dealing with extremely irate clients daily
 Sourcing service providers countrywide
 Handling emergency calls
 Following up on logged cases
Other duties:
 2IC in my team in absence of my team leader.
Name of Company: Mutshetshete Security Services
Period of employment: June 2013 - May 2014
Position held: AdministratorOffice clerkReceptionist
Duties and responsibilities:

 Setting up appointments

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 Receiving calls
 Recruiting
 Bookings
 Data Capturing
 Reconciling emails
 Sending emails
 Working out schedules
 Filling
 Customer Care
 Compiling/Issuing/Receiving Invoices
Name of Company: Hi Fi Corporation
Period of employment: July 2009 - August 2010
Position held: Assistant Hod/ Cashier
Duties and responsibilities:

 Customer care
 Recon
 G4S Pick-up & Drop-offs
 Smart box drops
 Customer Queries (SABC& Banks)
 Switchboard operator
 Till worker
 Issuing & receiving of monies
 Data Capturing
 Handling of Safe
Other duties:
 2IC in my team in absence of my team leader.
 Cashing up of the tills
 Handling then register
 Daily stats and reports
REFERENCES
Contact person Xolani Nyathi /Radia Barnes
Company Standard bank home loans

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Contact Numbers 010 249 4862/010 249 4863
Contact person Avril Dawson
Company Europ assistance /24fix
Contact Numbers 0613816282
Contact person Shannon Wellen
Company Hi Fi Corporation
Contact Numbers 0837894030
Contact person Ilse Kock
Company Mutshetshete Security Services
Contact Numbers 0849093628