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The International Specialist
An overview of our capabilities and service offerings
DHL | Page 2CONFIDENTIAL
% ® ☻ ► Ẃ
Leaders in
contract logistics
solutions globally
Established in
1997
5000+
employees
2000+
contracted
vehicles
116
warehouses,
4 MN sq.ft.
% ® ☻ ► Ẃ
Leading air / ocean
frt.forwarder
globally
Est. in
1996
1,480+
employees
680+ vehicles, 29
Air & 32 Ocean
Carrier Partners
27 cities
FTZ facility @ TN
% ® ☻ ► Ẃ
India’s largest Intl.
Express Service
Provider
Est. in
1979
1,600+
employees
370+ vehicles, 4
freighters, over 500
Commercial Flights
659 cities
% ® ☻ ► Ẃ
India’s largest
domestic air
express co.
Established in
1983
7425+
employees
6280 vehicles, 7
Freighters, 12
Domestic Hubs
3670 locations
1.8 MN+ Sq Ft
space
We’re one name: Deutsche Post DHL
Deutsche Post DHLIn India we are….Together we are…
SUPPLY CHAIN
EXPRESS
GLOBAL
FORWARDING
DOMESTICMAILDOMESTIC
The worlds No.1 logistics service provider with over 30 years of experience in India
DHL | Page 3CONFIDENTIAL
3
DHL Express: Global Overview
1,00,000 employees
worldwide
Over 150,000,000
shipments per year
3 global hubs,
16 main regional hubs

Approx 31,000
vehicles
Approx 4,400 facilities
120,000 destinations served
in more than 220 countries
Over 2,800,000
express customers
2 IT centers
(Cyberjaya and Prague)IT
1 Global QCC
5 Regional QCCs
39 Country QCCs
QCC
Note:
1) Figures stated in Annual Report 2012
2) Definition of a Hub: A site where DHL transfers packages between countries
3) Definition of a facility: Hubs, Offices, Warehouses. Facility is where express
shipments arrive from several locations, re-sorted and re-distributed to the
network
BAH
DXB
BKKLOS
SIN
PVG
PTY
BGY
CDG
BRU
CPH
EMA
FRA
LHR
YYJ
AMS
 DHL Global Hubs
Main Regional Hubs
Top DHL Airports
DHL | Page 4CONFIDENTIAL
DHL Express : India Overview
4
TAPA (Technology & Asset
Protection Association)
More than1,600 fulltime
employees
4 dedicated DHL freighters,
With 19 flights weekly

Approx 7,700
vehicles
4 major gateways &
27 major service centers
659 cities served
across India
Over 60,000
express customers
TAP
A
2 Quality Control Centers
Mumbai & Delhi
QCC
2 Customer Care Centers
Mumbai & Chennai 24 X7)
Major Gateways
Major Service Centers
Note:
1) Figures stated in Annual Report 2012
2) Definition of a Hub: a site where DHL transfers packages between countries
2) Definition of a facility: Hubs, Offices, Warehouses. Facility is where express
shipments arrive from several locations, re-sorted and re-distributed to the
network
DHL | Page 5CONFIDENTIAL
Our Air Network: Keeps the world in your reach
BAH
DEL
SIN
BKK
HKG
EMA
BRU
FRA
BLR
Route Lines – Days based on IN Inbound / Outbound
 4 Freighters (Boeing 777/747) with 19 Flights weekly
 Over 500 CAL Flight Connections weekly

LEJ
*Boundaries shown in the MAP are for representation purpose only.
*The above map shows only DHL dedicated freighter connections and not our commercial airline network
DHL | Page 6CONFIDENTIAL
Clearance Capability
People
 > 200 clearance staff
 > 50 Clearance Support Agents for communication interface
 > 30 Classifiers for complete and accurate classification
 Customs Brokers for accurate declaration
 Qualified internal clearance (Rule 8/9) staff, for handling complex
clearances
Process
 Clearance in Air Pre clearance of express shipments and select
formal shipments
 Formal clearances of EOU, Aviation, SEZ, high value shipments
on the express mode
 Trans-shipment capability on courier & cargo mode
 CPF to capture & adhere to specific clearance instructions
 Clearance status visibility 24x7 through Customer Service
Infrastructure
 Courier and cargo clearance at Bengaluru, Delhi, Chennai,
Kolkata, Mumbai
 Cargo clearance at Hyderabad, Ahmedabad, Cochin & Kolkata
DHL | Page 7CONFIDENTIAL
Time Definite: When time is of the essence
Time-critical delivery before 9:00 a.m. on
the next possible business day
 Full money-back guarantee
 Guaranteed deliveries to over 8083
trade lanes in Asia, ME, EU,US & Africa
DHL Express 9:00
Time-critical delivery before 12:00 noon
on the next possible business day
 Full Money-back guarantee
 Guaranteed deliveries to over trade
lanes in Asia, ME, EU,US & Africa
DHL Express 12:00
DTD delivery of important, time-critical
packages by the end of the next possible
business day
 Quality packaging solutions ranging
from 1kg Express Box to 100kgs
Express Easy Pallet
 Range of customs clearance
solutions in courier and cargo mode
(including Govt. notified schemes)
DHL
Express Worldwide
(NDOC)
DTD delivery of important, time-critical
documents by the end of the next possible
business day
 Special tamper proof plastic flier
packaging
 Real time status update & notifications
through your preferred mode of
communication (email/Internet/Phone
& SMS)
DHL
Express Worldwide
(DOC)
DHL | Page 8CONFIDENTIAL
Time Definite: When time is of the essence
DHL Import Express Your shortcut to importing from across the world!
DHL MAKES IMPORTING SIMPLE
YOUR
SUPPLIER
YOU
YOUR
SUPPLIER’S
TRANSPORTER
YOUR SUPPLIER’S
CUSTOMS AGENT
YOUR SUPPLIER’S
FORWARDER
YOUR CUSTOMS AGENTYOUR CUSTOMS AGENT’S
TRANSPORTER
 License & Schemes
Clearance
 EOU / STPI
 Aviation
 NOC from statutory bodies
 Repair & Return
 Temporary Import / ATA
Carnet
 High Sea Sale
 SEZ
Complex Clearances Made
Simple
DHL | Page 9CONFIDENTIAL
Pricing Comparison
1. Pick up
2. Airport Handling
3. Fuel & Warehousing
Surcharge
4. Air Freight
5 Destination Cost
6. Processing.
7. Agency Fee
8. Transportation
Cost
Rs.4,200
Rs. 2,376
Rs.3,650
Multiple Costs
Freight
ForwarderDHL
One Price
OnePrice:Door-to-Door
DHL Import Express
Value for money
DHL | Page 10CONFIDENTIAL
Same Day: When fast is not fast enough
DHL JETLINE
Next best flight out with a 24 hours target
delivery promise depending on pick up time
and destination
 Customized solution for emergency
shipments
 Priority pick-up within 60 minutes
 Priority up-liftment on fastest flight
connection
 Dedicated 24X7 support desk
 Holiday, weekend deliveries if needed
DHL SECURELINE
On-board courier or chartered aircraft with
a 24hrs target delivery promise depending
on pick up time and destination
 Customized solution for emergency & high
value shipments
 On-board courier providing point to point
pick up and delivery
 Pick-up and delivery round the clock, 365
days a year including holidays
 Dedicated 24X7 support desk
* Transit Time subject to Customs Clearance
DHL | Page 11CONFIDENTIAL
We enhance your shipping experience through customer service
Customer Service: We’re more flexible, responsive and accountable.
24X 7 Help line
1 800 111 345
Always there to
help you no matter
‘The time zone’
Multiple Tracking
 WEB Track
 E-Track
 SMS Track
Contingency
Call Center
Uninterrupted service
at all times,
even in
emergencies like
flood, fire,
earthquake etc.
No IVR
DHL Promise
We answer your
call maximum in
‘2 rings’
DHL | Page 12CONFIDENTIAL
1 or 1000 Shipments: We have an automation solution, JUST FOR YOU !
Web Shipping
A web based tool
simplifying AWB &
Invoice preperation
Email Ship
Simple PDF based
tool – send an
email to generate
AWB and shipping
invoice
Import Express
Online
Shipping instructions
sent directly to your
suppliers, keeping
you’re a/c number
confidential
Integrate shipping
platform with your
website and business
flow through a XML
based online solution
XML PI
Connect
A PC based suite –
simplifying AWB &
Invoice preparation
Proview
Real time shipment
alerts proactively
via email or sms
My DHL
A single sign on
functionality to
multiple DHL shipping
applications, all at one
place.
E-com Solutions: Control and automate your shipping requirements
DHL | Page 13CONFIDENTIAL
Value Added Services: More than just Express
Outbound
Duties &
Taxes Paid
Trade
Automation
Services
Shipper
Interest Insurance
Customs Service
Import and Export clearance | High value clearance | Pre-
shipment authorization | Customs document preparation | Multi-
line entry clearance | Many More…
Door-to-door protection for your shipments against all risks of
physical loss or damage from an external cause
Effortlessly navigate through the International trade process and
increase regulatory compliance.
Get destination duties / taxes charged back and pay in India
Neutral
Delivery Service
Send a dutiable shipment to an international consignee, while
keeping the declared value confidential
DHL | Page 14CONFIDENTIAL
Some of the Awards won in 2012
Best Air Express Provider
of the Year, Award by
ELSC
Business Superbrand by
Superbrand India Pvt. Ltd.
Consumer Loyalty Award
(International Express)
5th Loyalty Awards
Readers Digest Trusted
Brand Awards (GOLD)
Award by Readers Digest
Best Logistics service
provider for International
Express Services
The Most Trusted Express
Logistics Brand
Best Logistics Provider in
Vehicle Off Road Logistics
DHL | Page 15CONFIDENTIAL
Why DHL…
Over 100,000 employees
in 220 countries
SpecialistInternationalThe

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DHL Corporate Customer Presentation

  • 1. The International Specialist An overview of our capabilities and service offerings
  • 2. DHL | Page 2CONFIDENTIAL % ® ☻ ► Ẃ Leaders in contract logistics solutions globally Established in 1997 5000+ employees 2000+ contracted vehicles 116 warehouses, 4 MN sq.ft. % ® ☻ ► Ẃ Leading air / ocean frt.forwarder globally Est. in 1996 1,480+ employees 680+ vehicles, 29 Air & 32 Ocean Carrier Partners 27 cities FTZ facility @ TN % ® ☻ ► Ẃ India’s largest Intl. Express Service Provider Est. in 1979 1,600+ employees 370+ vehicles, 4 freighters, over 500 Commercial Flights 659 cities % ® ☻ ► Ẃ India’s largest domestic air express co. Established in 1983 7425+ employees 6280 vehicles, 7 Freighters, 12 Domestic Hubs 3670 locations 1.8 MN+ Sq Ft space We’re one name: Deutsche Post DHL Deutsche Post DHLIn India we are….Together we are… SUPPLY CHAIN EXPRESS GLOBAL FORWARDING DOMESTICMAILDOMESTIC The worlds No.1 logistics service provider with over 30 years of experience in India
  • 3. DHL | Page 3CONFIDENTIAL 3 DHL Express: Global Overview 1,00,000 employees worldwide Over 150,000,000 shipments per year 3 global hubs, 16 main regional hubs  Approx 31,000 vehicles Approx 4,400 facilities 120,000 destinations served in more than 220 countries Over 2,800,000 express customers 2 IT centers (Cyberjaya and Prague)IT 1 Global QCC 5 Regional QCCs 39 Country QCCs QCC Note: 1) Figures stated in Annual Report 2012 2) Definition of a Hub: A site where DHL transfers packages between countries 3) Definition of a facility: Hubs, Offices, Warehouses. Facility is where express shipments arrive from several locations, re-sorted and re-distributed to the network BAH DXB BKKLOS SIN PVG PTY BGY CDG BRU CPH EMA FRA LHR YYJ AMS  DHL Global Hubs Main Regional Hubs Top DHL Airports
  • 4. DHL | Page 4CONFIDENTIAL DHL Express : India Overview 4 TAPA (Technology & Asset Protection Association) More than1,600 fulltime employees 4 dedicated DHL freighters, With 19 flights weekly  Approx 7,700 vehicles 4 major gateways & 27 major service centers 659 cities served across India Over 60,000 express customers TAP A 2 Quality Control Centers Mumbai & Delhi QCC 2 Customer Care Centers Mumbai & Chennai 24 X7) Major Gateways Major Service Centers Note: 1) Figures stated in Annual Report 2012 2) Definition of a Hub: a site where DHL transfers packages between countries 2) Definition of a facility: Hubs, Offices, Warehouses. Facility is where express shipments arrive from several locations, re-sorted and re-distributed to the network
  • 5. DHL | Page 5CONFIDENTIAL Our Air Network: Keeps the world in your reach BAH DEL SIN BKK HKG EMA BRU FRA BLR Route Lines – Days based on IN Inbound / Outbound  4 Freighters (Boeing 777/747) with 19 Flights weekly  Over 500 CAL Flight Connections weekly  LEJ *Boundaries shown in the MAP are for representation purpose only. *The above map shows only DHL dedicated freighter connections and not our commercial airline network
  • 6. DHL | Page 6CONFIDENTIAL Clearance Capability People  > 200 clearance staff  > 50 Clearance Support Agents for communication interface  > 30 Classifiers for complete and accurate classification  Customs Brokers for accurate declaration  Qualified internal clearance (Rule 8/9) staff, for handling complex clearances Process  Clearance in Air Pre clearance of express shipments and select formal shipments  Formal clearances of EOU, Aviation, SEZ, high value shipments on the express mode  Trans-shipment capability on courier & cargo mode  CPF to capture & adhere to specific clearance instructions  Clearance status visibility 24x7 through Customer Service Infrastructure  Courier and cargo clearance at Bengaluru, Delhi, Chennai, Kolkata, Mumbai  Cargo clearance at Hyderabad, Ahmedabad, Cochin & Kolkata
  • 7. DHL | Page 7CONFIDENTIAL Time Definite: When time is of the essence Time-critical delivery before 9:00 a.m. on the next possible business day  Full money-back guarantee  Guaranteed deliveries to over 8083 trade lanes in Asia, ME, EU,US & Africa DHL Express 9:00 Time-critical delivery before 12:00 noon on the next possible business day  Full Money-back guarantee  Guaranteed deliveries to over trade lanes in Asia, ME, EU,US & Africa DHL Express 12:00 DTD delivery of important, time-critical packages by the end of the next possible business day  Quality packaging solutions ranging from 1kg Express Box to 100kgs Express Easy Pallet  Range of customs clearance solutions in courier and cargo mode (including Govt. notified schemes) DHL Express Worldwide (NDOC) DTD delivery of important, time-critical documents by the end of the next possible business day  Special tamper proof plastic flier packaging  Real time status update & notifications through your preferred mode of communication (email/Internet/Phone & SMS) DHL Express Worldwide (DOC)
  • 8. DHL | Page 8CONFIDENTIAL Time Definite: When time is of the essence DHL Import Express Your shortcut to importing from across the world! DHL MAKES IMPORTING SIMPLE YOUR SUPPLIER YOU YOUR SUPPLIER’S TRANSPORTER YOUR SUPPLIER’S CUSTOMS AGENT YOUR SUPPLIER’S FORWARDER YOUR CUSTOMS AGENTYOUR CUSTOMS AGENT’S TRANSPORTER  License & Schemes Clearance  EOU / STPI  Aviation  NOC from statutory bodies  Repair & Return  Temporary Import / ATA Carnet  High Sea Sale  SEZ Complex Clearances Made Simple
  • 9. DHL | Page 9CONFIDENTIAL Pricing Comparison 1. Pick up 2. Airport Handling 3. Fuel & Warehousing Surcharge 4. Air Freight 5 Destination Cost 6. Processing. 7. Agency Fee 8. Transportation Cost Rs.4,200 Rs. 2,376 Rs.3,650 Multiple Costs Freight ForwarderDHL One Price OnePrice:Door-to-Door DHL Import Express Value for money
  • 10. DHL | Page 10CONFIDENTIAL Same Day: When fast is not fast enough DHL JETLINE Next best flight out with a 24 hours target delivery promise depending on pick up time and destination  Customized solution for emergency shipments  Priority pick-up within 60 minutes  Priority up-liftment on fastest flight connection  Dedicated 24X7 support desk  Holiday, weekend deliveries if needed DHL SECURELINE On-board courier or chartered aircraft with a 24hrs target delivery promise depending on pick up time and destination  Customized solution for emergency & high value shipments  On-board courier providing point to point pick up and delivery  Pick-up and delivery round the clock, 365 days a year including holidays  Dedicated 24X7 support desk * Transit Time subject to Customs Clearance
  • 11. DHL | Page 11CONFIDENTIAL We enhance your shipping experience through customer service Customer Service: We’re more flexible, responsive and accountable. 24X 7 Help line 1 800 111 345 Always there to help you no matter ‘The time zone’ Multiple Tracking  WEB Track  E-Track  SMS Track Contingency Call Center Uninterrupted service at all times, even in emergencies like flood, fire, earthquake etc. No IVR DHL Promise We answer your call maximum in ‘2 rings’
  • 12. DHL | Page 12CONFIDENTIAL 1 or 1000 Shipments: We have an automation solution, JUST FOR YOU ! Web Shipping A web based tool simplifying AWB & Invoice preperation Email Ship Simple PDF based tool – send an email to generate AWB and shipping invoice Import Express Online Shipping instructions sent directly to your suppliers, keeping you’re a/c number confidential Integrate shipping platform with your website and business flow through a XML based online solution XML PI Connect A PC based suite – simplifying AWB & Invoice preparation Proview Real time shipment alerts proactively via email or sms My DHL A single sign on functionality to multiple DHL shipping applications, all at one place. E-com Solutions: Control and automate your shipping requirements
  • 13. DHL | Page 13CONFIDENTIAL Value Added Services: More than just Express Outbound Duties & Taxes Paid Trade Automation Services Shipper Interest Insurance Customs Service Import and Export clearance | High value clearance | Pre- shipment authorization | Customs document preparation | Multi- line entry clearance | Many More… Door-to-door protection for your shipments against all risks of physical loss or damage from an external cause Effortlessly navigate through the International trade process and increase regulatory compliance. Get destination duties / taxes charged back and pay in India Neutral Delivery Service Send a dutiable shipment to an international consignee, while keeping the declared value confidential
  • 14. DHL | Page 14CONFIDENTIAL Some of the Awards won in 2012 Best Air Express Provider of the Year, Award by ELSC Business Superbrand by Superbrand India Pvt. Ltd. Consumer Loyalty Award (International Express) 5th Loyalty Awards Readers Digest Trusted Brand Awards (GOLD) Award by Readers Digest Best Logistics service provider for International Express Services The Most Trusted Express Logistics Brand Best Logistics Provider in Vehicle Off Road Logistics
  • 15. DHL | Page 15CONFIDENTIAL Why DHL… Over 100,000 employees in 220 countries SpecialistInternationalThe