1.
Session sponsored by:
Technology to
streamline your staff
operations and drive
customer
engagement
David Helms
Chief Technology Officer
Flybuy by Radius Networks
Bryan Myers
Chief Information Officer
City Barbeque

2.
What is Flybuy?
Flybuy is a turn-key, location-aware platform that helps restaurants and
retailers improve the guest experience and generate repeat customers.
Flybuy Pickup optimizes pickup by arrival by enabling stores to proactively monitor the
customer’s journey to perfectly time the order preparation and handoff.

3.
About City Barbeque
City BBQ has been proudly serving the flavor
of America since its first joint in 1999. They
smoke meats on site over local hickory wood
and prepare homemade sides and desserts
fresh every day.
61 locations in 8 states (and counting) creating
happiness and serving the flavors of America
Beat 450 teams to win Best Brisket at
the American World Series of BBQ
Curbside, Delivery, and Drive Thru

4.
City BBQ Off-Premise Channels
Our off-premise channels offer convenience and additional
opportunities to delight our customers
Barbeque is well-suited for off-premise
● Quick and easy assembly/packaging
● Travels well
● Ideal for large groups and catering
City Barbeque carryout options:
● To Go
● Curbside
● Third-Party Delivery
● Catering
Digital Sales
● 40% of sales

5.
How Has Flybuy Helped?
● 61 restaurants live with Flybuy Pickup
● Integrations: Olo, DoorDash, and UberEats
● Increased operational efficiencies and food freshness
○ Significant decrease in wait time, with an
average wait time of only 44 seconds in
2022!
● 93% of customers rate their experience a 4/5 or 5/5
Happy customers = repeat visits!

6.
Flybuy Driven Business Impact
5%
Increase In
Pickup Orders
=
$1.8M
Additional
Pickup
Revenue
60%
Reduction In Wait
Time
=
2 Tons
Of CO2 Avoided From
Entering The
Environment
4,300
New/Unique
City BBQ Mobile App
Downloads Driven by
Flybuy In 2022
=
$232K
Additional Revenue
If New City BBQ App Users
Place Just 1 App Order

7.
$100 Rule for Off-Premise Orders
City BBQ Innovation Roadmap
Decreased wait times
Drive-thru loyalty identification
Proximity-based Marketing
Expansion of new Joints
Optimizing delivery handoff
Olo Expo Integration